Talent & Organizational Development Manager

Talent & Organizational Development Manager

US-NJ-Princeton

Job ID: 2022-16126
Type: Full-Time
# of Openings: 1
Category: Human Resources

Princeton University

Overview

Reporting to the Director of Talent and Organizational Development, the Talent and Organizational Development (T&OD) Manager contributes to the overall success of University Services by assessing and contributing to the maintenance of a comprehensive learning and development program for University Services team members at all levels. The University Services division focuses on providing high quality, integrated services to the University community. The departments of Campus Dining, Campus Support Services (AV Services, Performing Arts Services, Venue Services), Conference and Event Services and University Scheduling, Housing and Real Estate Services, Print and Mail Services, Talent and Organizational Development, The Service Point (integrated customer service center), Transportation and Parking Services, and University Services Administration (which includes Finance, Communications, and Information Technology) are housed within University Services.

The T&OD manager serves as a member of the organization’s leadership team and carries out the T&OD Director's vision to ensure the organization supports and retains an exceptional and diverse team of productive and contributing employees. The manager will design and deliver professional development curricula and strategies and will play an important, highly visible role in implementating and sustaining the organization's diversity and inclusion plan. Additionally, the manager is a skilled communicator, course/curriculum designer, intstructor and facilitator responsible for supporting the Director in the development and implementation of an integrated strategy for learning, and an overall positive workplace culture for University Services' constituents. The manager will be responsible for the informal leadership of employee engagement committees and working groups which consist of a cross-section of departments and levels of hierarchy.

The T&OD manager will be responsible for managing special projects that engage all departments within the unit, and will call and lead meetings to ensure special projects are on track, vetted, inclusive, and launched and/or sustained. The T&OD manager will establish and maintain healthy workplace relationships with team members within the unit, as well as with campus partners.

The T&OD manager has matrixed responsibilities in Campus Dining, and will support a seamless workplace culture between University Services overall, and the Campus Dining team (as the dining team is the largest within the University Services division). The manager will collaborate with the Associate Director to assess learning needs, customize, coordinate, and deliver learning and development programs, as well as to provide organizational development (OD) services to all levels of Campus Dining staff.

Responsibilities

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Talent Development:

With direction from the Director of Talent & Organizational Development:
• Assist with sustaining comprehensive curricula for learning and development programs for staff of all levels of hierarchy; Curricula will include competencies such as customer service, communication skills, time management, conflict management, management/leadership skills, diversity and inclusion, etc.
• Contribute to an existing framework of professional development, coaching and mentoring, and assist with the development of a unit-wide talent pipeline; Propose ideas for expansion and improvement to framework as needed.
Maintain relationships with stakeholders from all operational units to create customized learning opportunities Collaborate with Associate Director for Team and People (Campus Dining) as well as the University’s Learning & Development (L&D) department on:
• Designing, delivering, and coordinating learning and development opportunities for Campus Dining
• Assisting with coordination of specialty programs such as Excelling at Princeton University, Ritz-Carlton training programs, Situational Leadership, etc.
• Implementation of learning and development programs that emphasize human, technical, and conceptual skills for staff at all levels
• Assisting the Associate Director for Team & People and Labor Relations Manager (Human Resources) on learning and development programs for Service Employees International Union (SEIU) members
• Serving as alternate to Associate Director for managing job posting and interview logistics for Campus Dining

Work with Administrative Office Coordinator (Office of VP, US) and US leadership team to plan and coordinate resources (meeting space reservations, scheduling, printing, etc.) in support of learning and development programs Collaborate with the University’s Learning & Development (L&D) department, and Diveristy and Inclusion offices to provide targeted professional development programming Serve as alternate content editor for University Services’ portal on the University’s Learning Management System (LEARN). Administrative Office Coordinator is the lead content editor for LEARN. Serve as alternate to Administrative Office Coordinator for managing interview logistics for University Services’ departments Demonstrate strong interpersonal, oral, and written communication skills

Diversity & Inclusion Initiative:

With direction from the Director of Talent & Organizational Development:
• Facilitate, integrate and support diversity and inclusion unit plan initiatives; D&I Ambassador development and staff development; including cultural competency learning opportunities
• Prepare meeting materials and learning aids for Ambassador preparatory and outreach meetings; Maintain regular communication with Ambassadors (group of approximately 45 staff volunteers who help communicate the organization’s D&I initiative)
• Work with Executive Assistant in the Office of Vice President to schedule outreach/debrief/feedback meetings with Ambassadors and department stakeholders
• Serve as Co-Sponsor of the Diversity & Inclusion Steering Committee (DISC); assist with oversight responsibilities and regularly attend Diversity & Inclusion DISC meetings; maintain communication with DISC Co-Chairs and subcommittee leaders on goals and plans for the committee
• Research and contribute content to D&I Digest; bi-monthly newsletter
• Collaborate with D&I Specialists (Office of Human Resources) and the University’s D&I Practitioners on diversity and inclusion curricula and instructional designs for University Services team members (management and staff)

Organizational Development:

Maintain organizational focus on University Services mission and values; Service Excellence, Efficiency & Effectiveness, Team and People; University Services’ Customer Service vision Serve as Co-Convener of the University’s OD and Organizatoinal Effectiveness (OE) Practitioners Group Assist with the administration of organizational engagement groups such as: Employee Recognition & Rewards (R&R) program, DISC, Racial Equity Working Group (REWG), Managers Check-In group, and emerging groups Develop and maintain a unit-wide onboarding program Assist with the design and delivery of team-building and strategic planning retreats and facilitated discussions Coordinate with Director of Talent & Organizational Development to schedule, prepare content, and to present during Town Hall meetings Assist with management of organizational metrics for the following initiatives: Diversity & Inclusion (D&I), L&D, R&R, talent pipeline, mentorship program, etc.; work with US departments and IT Director in managing department-specific metrics as needed Must obtain an understanding of operations and related work cycles of all eight departments

Other Duties as Assigned:

Attends regularly scheduled staff meetings, committee meetings, project team meetings, etc. Works on special projects as assigned by Director of Talent & Organizational Development Project management of multi-session classes, new initiatives, OD consulting work, etc. Some evening hours on a seasonal basis (1-3 days) each semester

Qualifications

Essential Qualifications:

Bachelor's degree required Minimum of two (2) to five (5) years of professional experience, including at least two years of facilitation, instructional design, public speaking, and platform skills Experience working in a large-scale organization or educational institution Ability to teach audiences at all education levels Demonstrated knowledge of group/team dynamics and ability to manage group/team dynamics Sound judgment and creative/effective problem solving skills; thoughtfulness and attention to detail; self-reflective and strong work ethic Strong interpersonal and relationship-building skills, including sensitivity to the wants, needs, and concerns of constituents Exceptional oral, written, presentation, and communication skills Familiarity with various communication methods and platforms and ability to determine impact based on situation and audience Ability to handle confidential information with discretion and tact Ability to multitask and prioritize demands while maintaining accuracy Strong attention to detail and organizational skills Proficiency in Microsoft Office applications (Word, Excel, and PowerPoint)

Preferred Qualifications:

Instructional design or facilitation skills certification Formal training in facilitation, instructional design, and experiential learning methods Experience in unionized environment Higher education or non-profit experience Knowledge of professional development standards (i.e., assessing learning needs, learning styles, building curricula, distinguishing between teaching and presenting) Bilingual or multilingual, with a preference for Spanish and Creole Experience with initiatives or programs that promote diversity, equity, inclusion, belonging, intersectionality, etc.

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