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Enrollment Contact Representative

Northeastern University
Massachusetts, United States
Salary Not specified
Posted Date
Dec 23, 2022

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Enrollment Contact Representative

About the Opportunity


The Enrollment Contact Representative serves as the front line contact (via phone, email and chat) for parents and students and assists in the successful recruitment, enrollment and retention of prospective and current Northeastern students. The Enrollment Contact Representative will be expected to demonstrate leadership and problem-solving skills in making sound independent professional judgment to facilitate services for students.

This position will require a flexible work schedule that may include some early evening hours. It will be based in Dedham. Some training will be conducted on Boston main campus.

  • Assist students in successfully navigating the admissions process, for both CPS and UDAY, with the ultimate goal of building a relationship between the students and the university.
  • Advise and assist students and parents with tier 1 questions for financial aid, student account and payment options.
  • Advise students of approaching important deadlines.
  • Advise students of available Northeastern student service resources available to him/her and how to obtain these services.
  • Act as a liaison for students to those services to assure the student's questions and concerns are being addressed
  • Maintain a knowledge base for all area the Contact Center supports.

  • Minimum of Associate's Degree or equivalent, is required.
  • Ability to work in a fast paced, ever changing environment, a self-starter attitude,
  • Ability to use critical thinking skills, organization, use professional judgement and possess technological literacy.
  • Individuals must be willing to work in a metrics driven position.
  • Strong interpersonal, phone, and communication skills required. Customer service experience is essential, previous Contact Center experience is ideal.
  • Ability to understand and effectively communicate financial and university information.
  • Some experience in working with various databases and system software.
  • A demonstrated sensitivity to the understanding of the needs and concerns of a diverse population is also essential.

Position Type

General Administration

Additional Information

Northeastern University considers factors such as candidate work experience, education and skills when extending an offer.

Northeastern has a comprehensive benefits package for benefit eligible employees. This includes medical, vision, dental, paid time off, tuition assistance, wellness & life, retirement- as well as commuting & transportation. Visit for more information.

Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff. Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion.

All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.

To learn more about Northeastern University's commitment and support of diversity and inclusion, please see

To apply, visit


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