Financial Aid Counselor

The Financial Aid Counselor is a salaried, benefitted position whose usual hours are Monday-Friday, 9 am-5 pm. Occasional nights and weekends are required for events. This entry-level position requires a bachelor's degree. Bi-lingual applicants are encouraged to apply.

Counselors report directly to the Director of Student Financial Services and provide Financial Aid counseling services to all students and parents; they are responsible for the full financial aid process from awarding aid to processing withdrawals. They communicate with students via phone, walk-in appointments, email, and Zoom appointments. Counselors review documentation as required by federal, state, institutional, or outside agencies and communicate with students about requirements for aid. Specific reviews include FAFSA verification, Comment Code and FAFSA Reject reviews, Return to Title IV Funds (R2T4), some reporting, and the awarding of state grants including the Virginia Tuition Assistance Grant (VTAG) and College Transfer Grant (CTG). This position works closely with the offices of Admissions, Student Accounts, and Hornet Central to provide exceptional service for prospective and current students and their families. Individuals who will be successful at this job exhibit a heart for students and excellent commitment to customer service; they are detail-oriented, self-motivated, and work well with a dynamic team.

Required Experience

How to Apply:

The complete application will include a cover letter, resume, and contact information for three professional references. The review of applications will begin immediately and continue until a qualified candidate is selected.

Shenandoah University is committed to enriching its educational experience and culture through the diversity of its faculty, administration, and staff. All candidates are strongly encouraged to include a statement in their cover letters addressing ways in which they may be able to contribute to that commitment.

**Note: A pre-employment background check will be required and a satisfactory driving record may be required as a condition of hire.

Shenandoah University values the unique and diverse perspectives of individuals and communities locally and globally and seeks to foster mutual understanding in an inviting community where individuals are welcome and respected. The university does not discriminate on the basis of race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, physical or mental disability, genetic information, veteran’s status, or on any other basis protected under applicable law.

Salary Type
Not Applicable