Endpoint Services Technician

Position Details

Position Information

Posting date

12/21/2022

Closing date

Open Until Filled

Yes

Position Number

1128322

Position Title

Endpoint Services Technician

Department this Position Reports to

Endpoint Services

Hiring Range Minimum

$19.31/hr

Hiring Range Maximum

$24.14/hr

SEIU Level

Not an SEIU Position

FLSA Status

Non-Exempt

Employment Category

Regular Full Time w/end date

Scheduled Months per Year

12

Scheduled Hours per Week

40

Schedule

M-F, 8a-5p

Location of Position

Hanover, NH
The Computer Store, 10 North Main St, McNutt Hall

Remote Work Eligibility?

Onsite only

Is this a term position?

Yes

If yes, length of term in months.

24 Months

Is this a grant funded position?

No

Position Purpose

The Endpoint Lab Technician is responsible for supporting computers and devices in managed instructional locations across the Dartmouth community. As a member of the Endpoint Services team this role will consult with lab owners and managers to meet client needs, reporting directly to the Endpoint Services Manager.

Description

Required Qualifications - Education and Yrs Exp

Associates or equivalent combination of education and experience

Required Qualifications - Skills, Knowledge and Abilities

• Demonstrated ability in supporting desktop and mobile operating systems, applications, and peripherals.
• Demonstrated ability to work in a fast-paced environment managing multiple tasks and priorities.
• Demonstrated understanding of endpoint management concepts, process and tools.
• Experience working in a client-facing technology support role to deliver client-focused service.
• Demonstrated effective verbal and written communication skills.
• Demonstrated attention to detail and ability to focus on defined requirements and process.
• Demonstrated expertise in performing root cause analysis.
• Experience designing and modifying processes to improve the client experience.
• Demonstrated ability to work effectively on teams.
• Ability to mentor and teach others.
• Ability to learn solutions, tools, and scripting languages.

Preferred Qualifications

• Experience working in an Academic environment.
• Experience with endpoint management concepts and tools.

Department Contact for Recruitment Inquiries

Jonathan Kulp

Department Contact Phone Number

603.646.6110

Department Contact for Cover Letter and Title

Derek Chadsey

Department Contact's Phone Number

603.646.8678

Equal Opportunity Employer

Dartmouth College is an equal opportunity/affirmative action employer with a strong commitment to diversity and inclusion. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications by members of all underrepresented groups are encouraged.

Background Check

Employment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Is driving a vehicle (e.g. Dartmouth vehicle or off road vehicle, rental car, personal car) an essential function of this job?

Preferred, but not required

Special Instructions to Applicants

This position is a 24-month term position.

All Dartmouth College employees, whether working on-site or remotely, are required to be up to date with vaccination against COVID -19 (or to have received an approved exemption from vaccination through the Office of Institutional Diversity and Equity). Please visit https://dartgo.org/vaxpolicy for details. Compliance with this requirement is a condition of employment. Failure to meet this condition of employment within the first 30 days may result in Dartmouth in its sole discretion ending employment.

Dartmouth College has a Tobacco-Free Policy. Smoking and the use of tobacco-based products (including smokeless tobacco) are prohibited in all facilities, grounds, vehicles or other areas owned, operated or occupied by Dartmouth College with no exceptions. For details, please see our policy. https://policies.dartmouth.edu/policy/tobacco-free-policy


Additional Instructions

Quick Link

https://searchjobs.dartmouth.edu/postings/66782

Key Accountabilities

Description

Endpoint Support

• Supports, maintains, and refreshes lab computers and devices.
• Works with Endpoint Services Engineers to ensure provisioning processes for each lab meet customers requirements.
• Maintains package data, requirements, and documentation for each lab per Endpoint Services standards.
• Consults with lab owners and managers to meet client needs.
• Develops, maintains and documents processes for each managed lab.
• Performs package and provisioning validation testing as needed.

Percentage Of Time

50%

Description

Technology Support

• Assists in the build and delivery of devices in the Dartmouth Equipment Program when required.
• Provides outstanding client service through support interactions with clients.
• Maintains inventory and updates asset information in adherence with device lifecycle.
• Performs reporting as needed for labs under management.

Percentage Of Time

30%

Description

Project Management and Collaboration

• Identifies areas for improvement in Endpoint Services processes and participates in process improvement initiatives.
• Participates in Client Services projects.
• Collaborates with internal and external teams to share information, build relationships, and accomplish shared goals.

Percentage Of Time

10%

Description

Training and Development

• Trains and mentors colleagues in areas of expertise.
• Proactively identifies and pursues training to develop subject matter expertise.

Percentage Of Time

5%

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Demonstrates a commitment to diversity, inclusion, and cultural awareness through actions, interactions, and communications with others.

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Performs other duties as assigned.
Supplemental Questions

Required fields are indicated with an asterisk (*).

1. * How did you hear about this employment opportunity?
   • Talent Acquisition Consultant
   • AbilityJOBS
   • American Library Association
   • CareerBuilder
   • Chronicle of Higher Education
   • Chronicle of Philanthropy
   • Dartmouth College Employment Website
   • Glassdoor
   • Internal Employee Referral (Please specify full name below)
   • HERC
   • Higher Ed Jobs
   • Indeed
   • Inside Higher Ed Jobs
   • LinkedIn
   • National Black MBA Association
   • Recruit Military
   • Prospanica
   • Valley News
   • Handshake
   • Other (Please specify below)
2. If you answered, 'Internal Employee Referral' or 'Other' to the above question, please specify here:
   
   (Open Ended Question)
   
   

Documents Needed to Apply
Required Documents

1. Cover Letter
2. Resume

Optional Documents

1. Curriculum Vitae