Customer Service Associate III (Business Office)
- Employer
- Texas A&M International University
- Location
- Texas, United States
- Salary
- Salary Not specified
- Date posted
- Dec 21, 2022
View more
- Position Type
- Administrative, Business & Administrative Affairs, Computer Services & Information Technology
- Employment Level
- Administrative
- Employment Type
- Part Time
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Customer Service Associate III (Business Office)
Job Title
Customer Service Associate III (Business Office)
Agency
Texas A&M International University
Department
Business Office
Proposed Minimum Salary
$13.01 hourly
Job Location
Laredo, Texas
Job Type
Staff
Job Description
Job Summary
The Customer Service Associate III works under general supervision and provides general information, administrative support, and customer service to multiple departments, programs or offices.
Essential Duties and Responsibilities
- Supervises daily service area activities. Provides training and
advice to other support personnel
- Serves as an information resource for the department or office.
Ensures adherence to policies and procedures within the department
or office and assists in the development of office
procedures.
- Oversees records management. Makes recommendations for process
improvement or administrative changes. Oversees service delivery
for the department or office.
- Resolves customer problems and complaints. Adds, verifies,
retrieves, and changes customer or order information and conducts
periodic audits for accuracy. Compiles data to prepare
correspondence, forms, reports or other documents.
This document represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. Other duties may be assigned.
Minimum Requirements
- Education - High school diploma
- Experience - Five years of related experience.
- An equivalent combination of education and experience may be
considered.
Preferred Education and Experience
- Post Secondary Education - Bachelor's degree
preferred
- Experience providing responsible office/secretarial support and
assistance in a higher education setting.
Knowledge and Abilities
Knowledge of:
- Word processing, spreadsheet, and database
applications.
Ability to:
- Multitask and work cooperatively with others.
- Strong verbal and written communication skills.
- Strong customer service skills and detail-oriented.
Preferred Knowledge and Experience
- Advanced knowledge of word processing, spreadsheet and database
applications, particularly with Microsoft Office Tools.
- Bilingual English-Spanish
- One to two years of experience in customer service.
- Experience working with sensitive or confidential
information.
Licensing / Professional Certification - None.
Physical Requirements - None.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Supervision of Others
This position generally does not supervise employees.
Other Requirements
- Evening and weekend work may be required.
- Position requires on campus, face-to-face
interactions.
- Position requires maintaining a regular schedule of attendance
on campus and in the workplace.
First review of applications will be January 2, 2023.
Salary: $13.01/hourly
INSTRUCTIONS TO APPLICANT: During the application process you have only one opportunity to enter the requested information, upload documents and Submit the application. You will not be able to make changes or add additional documents once you “Submit” the application materials. The software does not allow you to “Save” your application and return to complete the process at a later time. The page "My Experience" has an area provided under Resume/CV to drop or upload files. Be sure to include:
- Resume/CV
- Cover Letter
- At least 3 professional references and their full contact
information, and
- Unofficial transcripts (if applicable)
Applications received by Texas A&M International University must have all job application data entered. Failure to provide all job application data could result in an invalid submission and a rejected application. “See resume” is not an acceptable entry in the job application.
All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution's verification of credentials and/or other information required by the institution's procedures, including the completion of the criminal history check.
Equal Opportunity/Affirmative Action/Veterans/Disability Employer committed to diversity.
To apply, visit https://tamus.wd1.myworkdayjobs.com/en-US/TAMIU_External/job/Laredo-TX/Customer-Service-Associate-III--Business-Office-_R-057458
jeid-557a445d24525440a9362599f0d1c6b3
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