This job has expired

Case Manager

Pellissippi State Community College
Tennessee, United States
Salary Not Specified
Posted Date
Dec 18, 2022

Title: Case Manager

Location: Pellissippi State Community College Campus/s

Pay Rate: $50,300 - $62,520.00/per year. Pay will be determined based on related work experience above required. To be considered in determining pay, all related work experience must be listed on the application.

Anticipated Closing Date: TBD

Position #: 101040

Type of Appointment: Full-Time

FLSA Status: Exempt

Department: Student Care and Advocacy

Required Documents Needed to Upload at Time of Application:

· Resume

· Unofficial Transcripts

· Three professional references (See below)

Reference check requirements:

· Non-supervisory roles: three (3) current or former supervisors

· Supervisory roles: two (2) current or former supervisors and one (1) current or former direct report

· Personal references (friends, clergy, customers, relatives) are not considered acceptable references

About Pellissippi State Community College

Pellissippi State Community College is one of 40 institutions in the Tennessee Board of Regents system. TBR is the governing board of the College System of Tennessee, offering more than 400 programs of study at the state’s 13 community colleges, 27 colleges of applied technology and the online TN eCampus. The college serves an average of 10,000 students, making it the largest community college in Tennessee by enrollment. Pellissippi State Community College offers eligible employees a comprehensive benefits package that includes health, dental, vision, life insurance, retirement programs, time off including annual and sick leave, and much more.

Position Summary: In support of the college’s mission and strategic plan, Student Care and Advocacy works to provide support to students experiencing non-academic barriers to their academic success. This work is done both at a micro and macro level and is supported by positions like the Case Manager, who will provide non-clinical case management services to students and assist in educating the college community on issues related to food and housing insecurity, transportation, etc. The overall purpose of this job is to provide non-clinical case management services to students who are experiencing non-academic challenges that may impact retention and completion. The person in this role will respond to referrals from a variety of sources, and screen, assess and formulate an action plan for each student; connect students to internal and external resources; coordinate campus wide activities that address basic needs, represent Student Care and Advocacy in meetings within the College and community; build and maintain community partnerships; and actively promote the Pellissippi Pantry & other areas within the Dean of Students.

Essential Functions:


Student Support

: Serve as a non-clinical case manager assessing, advocating and linking students to internal and external resources in an effort to address non-academic barriers to retention and completion.

· Responds to referrals from a variety of sources including: student self-referral, staff, faculty, Navigate, etc. within the defined guidelines.

· Conducts initial screenings and assessments to determine student’s needs and formulate a recommend action plan.

· Connects students with resources within the college based on their specific need(s). (i.e. Homeless Student Scholarship, Student Opportunity Fund, Non-Traditional Student’s Fund, Access & Diversity, Veteran’s’ Services, Trio, Counseling, Sustainability, Disability Services, Career Services, etc.)

· Refers students to a variety of community agencies whose services are aligned with the students reported needs. (i.e. social service, transportation, child-care, financial, health care, housing, legal, etc.)

· Maintains regular contact with the student to monitor their engagement with various resources.

· Utilizes established documentation system to record referrals and follow up support (i.e. spreadsheets, EAB Navigate)

· Collect, analyze and report date specific to the assigned campus(es) and assist with data collection, analysis and reporting for the department

· Promote and support the Pellissippi Pantry through promotion, reviewing applications for campus(es) and conducting high risk screening based on information shared; assisting with pantry distribution; coordinating food drives on campus(es), etc.


Advocacy, Education and Outreach-

· Serve as a member of the College’s CARE Team

· Serve as the College’s representative on the Knoxville/Knox County Homeless Youth Coalition and Knoxville’s Community Development Corporation (KCDC) Family Self Sufficiency Program and other similar organizations in the Director’s absence

· Create and coordinate a variety of services, resources, and programs to assist students at risk, as well as all students (i.e., Hunger and Homelessness Awareness Week, Coffee & Conversation, etc.)

· Represents the Department of Student Care and Advocacy in a number of activities such as admissions events, orientations, welcome week activities, classroom presentation, etc.

· Assists in the Development and maintenance of a network of community partners and resources that address students’ non-academic needs (i.e., food, housing, transportation, childcare, financial fitness, etc.)

· Assist in coordinating professional development opportunities for faculty and staff to understand non-academic issues faced by many students

5% Administrative

· Complete a campus and community assessment annually

· Assist in the supervision of work-study students, volunteers, and social work interns.

· Supports other aspects within the Dean of Students Office as necessary (i.e. Pellissippi Pantry, Hardin Valley Campus Garden, Sustainability Initiative, etc.)

· Participates in activities within Student Affairs

· Completes other duties as assigned and necessary.

Note: The College reserves the right to change or reassign job duties, or combine positions at any time.

All employees are expected to engage in strategic institutional efforts related to diversity, equity, and inclusion of marginalized students.

Job Requirements:

Required: Bachelor’s degree preferably in Social Work, Psychology, Sociology, or related field.

Preferred: Master’s degree preferably in Social Work, Psychology, Sociology, or related field.

A minimum of 2 years of work experience in an educational setting, preferably higher education.

Special Skills/Application of Knowledge:

Key Result Areas:

Response to referrals

Timeliness of follow up with students

Number of students who receive departmental support and are retained for that semester

Scope of Responsibility:

a. Ability to identify, analyze, and evaluate a variety of issues and problems such as transportation, food and housing insecurity, homelessness, childcare, etc. and the impact of these issues on retention and graduation.

b. Ability to create an action plan specific to each students’ basic needs; by helping students create a plan to address their needs, it may assist them in remaining in school.

c. Understanding of social/poverty framework and its impact on students in higher education

d. Understanding of Federal and state laws (FERPA and HIPPAA) higher education case management services as needed

e. The ability to communicate empathy and compassion when working with students dealing with major life issues

f. Knowledge of programs/Services within the college and community which can help address non-academic barriers to retention and graduation.

g. Ability to make appropriate recommendations, delegations, and/or take action to resolve them utilizing internal and external resources

h. Ability to handle multiple tasks simultaneously

i. Ability to develop, interpret, and act on policy and procedures

j. Ability to interact in an effective and appropriate manner with diverse populations, the college community and the public

k. Ability to build and maintain positive relationships with community partners to secure services for students.

l. Excellent verbal, written and oral communication skills

m. Ability to operate a personal computer and associated software with ease and proficiency

n. Ability to engage in the College’s mission and values

Magnitude of Impact:

This department is designed to keep students who are experiencing non-academic barriers enrolled and persisting through their desired academic program. The most immediate impact the incumbent has is with the student. Should the case manager err in their assessments, the student may not receive access to necessary college or community resources to remain enrolled at the college. As a result, retention of students may be impacted both positively and negatively by the incumbent.

Mistakes may be evident immediately or not until much time has passed. Most mistakes would likely be resolved at the supervisory level, however, it may take collaboration with other campus or community partners, such as financial aid, the foundation, or community agency directors, to fully resolve some issues or mistakes. Intervention from the Dean of Students and/or the Vice President of Student Affairs may be necessary in some complex issues.

Through a variety of campus activities and personal intervention, students are given valuable resources related to basic needs that may assist them in addressing barriers that may impact their ability to succeed in college.

Responsibility for Accuracy:

Inaccurate data received from students may result in misidentifying best internal/external departments and/or agencies to refer to; potentially increasing the amount of time needed to assist a student.

Financial Impact:

This position must be a responsible steward of the financial assets of the College. Generally, the incumbent will be responsible for ensuring that all assigned equipment is properly maintained, and funds are not spent in a way that leads to waste, for example: purchasing too many items with set expiration dates (bus passes, etc.).


May make requests for needed items and/or provide feedback for any annual budget enhancement requests; but does not have any signing authority.

Judgement and Decisions:

Independent decisions are related to individual student need assessments and the case manager selects the appropriate approach. Which may include, internal and external resources to call up, reaching out to student for follow up, etc. Many decisions related to internal and external resource referrals will not require review by the supervisor in order to become effective. However, the incumbent may need to confer with the Director periodically to ensure consistency among referrals for similar case types. The incumbent will exercise personal judgement in the vast majority of instances of day to day operations. Any significant proposal related to departmental or college resources (ex. Time or finances) will need approval by the Director, and when appropriate and necessary, the next level of supervision as well.

Nature of Contacts:

Students- assessing student need, creating a plan and making referrals as necessary to address external barriers

Other Internal Departments - referring students to other departments as necessary and seeking support from the Foundation as needed.

Faculty/Staff -advising them of the services provided and assisting in providing professional development opportunities relative to non-academic issues impacting our students

Community Partners- must develop and maintain a strong group for community partners in order to make referrals and help advocate for students

Physical Demands: Mostly sitting for desk work, some walking and standing. If assists in Pantry to support the team, there may be some lifting of small boxes, climbing on a step ladder, standing, kneeling, pushing, stooping, reaching above the shoulder, grasping, bending repeatedly and manual dexterity in fingers and hand is also required. This position will require travel to other campuses as well as community agencies. Will also require setting up display tables at campus and community events.

Full-time Employment Benefits:

• Insurance Options Health, dental, vision, life, short/long-term disability, FSA/HSA Wellness Incentive Program, ifenrolled in health plan

• Educational Assistance Fee Waiver Spouse/Dependent discounts Audit/Non-Credit Reimbursement Program

• Employee Assistance Program

• Retirement options Tennessee traditional pension plan option (TCRS) 401k with $50 company match/457/403b

• Employee Discount program with over 900+companies

• 13 Paid Holidays/Year Includes paid days off the last week of December

• Sick Leave Bank

• Longevity Pay

• Many opportunities for professional development

Special Instructions to Applicants: To be considered for a position at Pellissippi State, you must create an on-line application. Your skills, abilities, qualifications, and years of experience will be evaluated using only what is recorded on your application. Work experience that is not listed on the application will not be considered towards compensation. Please note: attaching a resume does not substitute for completion of the application form. Part-time work experience is calculated at 50% of full-time experience. Please note: to scan, upload, or attach documents, a computer and scanner are available at the Hardin Valley Campus Educational Resources Center, if needed.

Pellissippi State Community College is an EEO/AA/Title VI/Title IX/Section 504/ADA employer

If you have any problems or questions please contact Human Resources at Pellissippi State Community College’s Human Resource Office at 865-694-6607 or by email at .

A summary of our benefits can be found at

If you are interested in this position, click on the link to the left to apply.


Get job alerts

Create a job alert and receive personalized job recommendations straight to your inbox.

Create alert