Job No. 523082 Human Resources Technology Analyst

CLASSIFICATION TITLE: Confidential Technical Support I

UNION CODE: C99

FT/PT: Full-time

PAY PLAN: 12-month

WORKPLACE TYPE:

• Telecommute eligible (work onsite as scheduled and/or as requested and telecommute as scheduled)
• Remote in-state eligible (long distance work arrangement outside business location)

CSU CLASSIFICATION SALARY RANGE: $3,500 - $7,276

PAY BASIS: Monthly

BENEFITS: CSUB offers a best-in-class benefit package for eligible employees that includes an array of medical plans, choice of dental plans, vision coverage, retirement participation in CalPERS, CSU tuition waiver, up to 24 vacation days per year, sick leave with unlimited accrual, 14 paid holidays per year and more! See our benefits website for additional information.

CANDIDATES ELIGIBLE TO APPLY: Open to all qualified applicants

SPECIAL INSTRUCTIONS TO APPLICANT:

FOR PRIORITY CONSIDERATION, applications must be received by January 2, 2023; however, the position will remain open until filled.

CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement. The systemwide policy can be found at CSU Vaccination Policy [calstate.policystat.com] and questions may be sent to hr@campus.edu.

POSITION PURPOSE: Under direct supervision of the Associate Vice President and Chief Human Resources Officer, with a dotted line to the Director of Enterprise Applications, the Human Resources (HR) Technology Analyst will provide support on HR System related projects including modifications, customizations, upgrades, adoption of new functionality, reporting, and analytical use of data stored in HR systems. The Analyst will perform technical and analytical work in support of general human resources functions and supporting systems.

The analyst will serve as a resource between business stakeholders and the IT function, leveraging knowledge in business analysis and experience with HR systems to support solutions that enable the organization to achieve its goals.

Note: Responsibilities include developing or presenting management positions with respect to meeting and conferring, which may include interpreting and/or implementing Collective Bargaining Agreements (CBA's), laws, rules and policies in coordination with appropriate HR Administrator(s).

DUTIES & RESPONSIBILITIES:

Systems Support

Provide functional, technical, and administrative support for the development, testing, operation, and maintenance of human resources systems. Functionality and upgrades to include but not limited to, PeopleSoft/Oracle, CHRS Recruiting (PageUp), Tracker, and Accurate Background.

Provide general knowledge for systemwide and campus CMS-HR implementations/upgrades and work closely with HR team, business partners and technical teams to gather requirements, support the design and implementation of solutions, conduct end to end testing processes, and work with stakeholders to ensure successful release and adoption of HR-related technology.

Use analytical and HR knowledge to deliver critical data needed for a variety of management purposes under HEERA including, but not limited to:

Assisting with responding to systemwide labor relations data requests for collective bargaining purposes such as PERB charges, grievances, and systemwide negotiations with our bargaining units.

Assisting with responding to information requests from campus general counsel or systemwide office of general counsel related to litigation or potential litigation.

Assisting with the preparation of campus HR/labor relations data needed for local meet and confer obligations and/or grievance responses.

Use analytical and HR knowledge to assist in delivering critical data needed for a variety of legal purposes including, but not limited to, responding to the following:

Requests from campus general counsel or systemwide office of general counsel related to litigation or potential litigation

Requests associated with state and federal audits

Public Records Act data requests

Requests associated with preparation of the annual CSUB Affirmative Action Plan

Requests related to DFEH and/or EEOC complaints/inquiries

Assist with designing dashboards & analytics and validate data to ensure data privacy and security principles.

Gather, research, and analyze HR information. Create and modify HRIS queries, report specifications, and test/validate the results. Prepare reports, charts and summaries with direct responsibility for accuracy and consistency of information. Create databases, records and files as required for effective personnel functions. Ensure the delivery of accurate and timely data to campus as needed.

In partnership with Payroll, resolve identified employment data discrepancies between CMS-HR and the Payroll Information Management System (PIMS).

Participate in cross functional projects and enhancements with other HR areas such as staffing/recruitment, benefits, compensation, absence management, time and labor, payroll, and other HR core functions

Create and maintain process documentation, job guides, templates, and reference materials supporting the HRIS platform; maintain quality standards and procedures for the HRIS system

User & Customer Support/Training

Provide first level troubleshooting support to HR and campus customers for CMS-HR and CHRS Recruiting (PageUp). Work closely with IT, as needed, to update or troubleshoot issues within CMS-HR and PageUp needing escalation. Provide detailed descriptions of problems, test possible fixes and propose configuration changes when appropriate. Provide input to management on solutions to business process redesigns.

Act as HR systems liaison with Information Technology Services (ITS) department for HR and campus user functional needs.

Provide internal consulting services to Human Resources to improve processes by proposing new solutions and driving adoption of new functionality; assess new technology and application for possible adoption.

Provide functional support and training to campus departments with procedures and processes in the use of HR Technology systems, equipment, and software; suggest training needs and identify priorities of user group constituents.

Coordinate/maintain security access for HRIS and other HR systems to include State Controller's Office, Teale Data Center, and PeopleSoft HR module applications. Ensure data privacy policies are applied and user system access is properly defined.

Assist HR Website Webmaster

As needed, assist HR Website Webmaster in the design and maintenance of HR/Payroll campus websites, and HR website for Sponsored Programs Administration Auxiliary.

REQUIRED QUALIFICATIONS:

EDUCATION & EXPERIENCE – Bachelor's degree in computer science, information systems, educational technology, communications or related fields, or similar certified coursework in applicable fields of study. Professional training program specific to the position and directly related work experience, or a combination of education and experience which demonstrates the ability to perform the essential functions of the position.

Foundation level knowledge and skills in computer programming and software development, information processing, systems analysis, technical information equipment and systems, and/or application program packages and related technical functions.

SKILLS, KNOWLEDGE & ABILITIES (SKA's) –

• Regular and reliable attendance is required.
• Ability to organize material and information in a systematic way to optimize efficiency; troubleshoot technology problems using knowledge of error messages and operating system basics; and work with frequent distractions and achieve required work results.
• Ability to work independently; apply sound judgment in solving a range of problems; develop practical and thorough solutions; make decisions of commonplace work situations; coordinate work, set own work priorities, make basic recommendations for modifications or improvements of methods, procedures, techniques, technology or programs; interpret and apply established policies, rules, regulations, and procedures required of and relevant to the University; effectively and positively represent the University to external and internal customers.
• Ability to quickly learn, interpret, and apply sound judgment in the interpretation and application of complex organizational policies, procedures, and collective bargaining agreements.
• Demonstrated customer service experience requiring a very high level of diplomacy and professionalism.
• Ability to use tact and diplomacy to effectively handle a broad range of sensitive interpersonal situations with diverse personalities, and to respond appropriately to conflicts and problems.
• Ability to initiate, establish, and foster communication and teamwork by maintaining a positive, cooperative, productive work atmosphere in the University with the ability to establish and maintain effective working relationships within a diverse population and with those from various cultural backgrounds.
• Excellent communication skills; ability to effectively communicate information in a clear and understandable manner, both verbally and in writing.
• Thorough knowledge of English grammar, spelling, and punctuation.
• Ability to interpret, communicate and apply policies and procedures.
• Demonstrated ability to maintain a high degree of confidentiality.
• Excellent organizational and time management skills with the ability to set own priorities to coordinate multiple assignments with fluctuating and time-sensitive deadlines.
• Excellent computer skills and competence with a variety of computer applications including word-processing, spreadsheets, databases – including database query and applicant tracking system, on-line systems, Internet, as well as online calendaring and email.
• Working knowledge of or ability to quickly learn University infrastructure, policies and procedures.
• Must be willing to travel and attend training programs off-site for occasional professional development.
• Must be able to work overtime, occasional holidays and adjust working hours to meet special jobs. May be called back periodically to perform work as needed on an emergency basis.

PREFERRED QUALIFICATIONS:

• General knowledge of Human Resources principles and practices.
• Professional Certification in Human Resources (PHR, or similar).
• Knowledge of HRIS systems including PeopleSoft and PageUp.
• Experience in public sector unionized environment.
• Demonstrated experience with more complex spreadsheets, relational databases, and data query tools.
• Experience working in a high volume, fast-paced environment of shifting priorities combined with organizational skills and experience prioritizing and coordinating large volumes of work.
• Technical fluency with Microsoft Office Suite; Google Workspace (Gmail, Docs, Drive, and Calendar); Oracle-PeopleSoft/Common Management System or equivalent student, HR and/or Financial information systems; intranet drives; and internet browsers.
• Specific knowledge of PS Query Manager, SQL, FOCUS, Oracle BI Publisher, and Crystal Reporting application.
• Experience with reporting environments and developing reports and dashboards using Tableau or other tools.
• Demonstrated skills in an institutional/educational environment utilizing a customer-oriented and service-centered attitude.

PHYSICAL DEMANDS: SEDENTARY WORK – involves mainly sitting; minimal walking and standing; lifting light weight objects limited to 15 pounds.

ENVIRONMENTAL FACTORS: N/A

SPECIAL CONDITIONS:

SCREENING: Only those applicants possessing experience most directly related to the immediate needs of the office will be invited to appear before a Qualifications Appraisal Board for the purpose of appraising training, experience, and interest in the position.

BACKGROUND CHECK: Satisfactory completion of a background check (including a criminal records check) is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

SENSITIVE POSITION: Sensitive positions are designated by the CSU as requiring heightened scrutiny of individuals holding the position, based on potential for harm to children, concerns for the safety and security of the people, animals, or property, or heightened risk of financial loss to the CSU or individuals in the university community.

MANDATED REPORTER: Not Mandated

GENERAL INFORMATION: It is the policy of California State University, Bakersfield to hire only United States citizens and aliens lawfully authorized to work in the United States. All new employees will be required to present documentation verifying their right to accept employment. You will also be requested to present a social security card at the time of initial appointment in compliance with state payroll regulations. State regulations require that every state employee sign the Oath of Allegiance prior to commencing the duties of his/her State employment, except legally employed non-citizens. These individuals are required to sign the Declaration of Permission to Work.

EEO STATEMENT: California State University, Bakersfield is committed to Equal Employment Opportunity. Applicants will be considered without regard to gender, race, age, color, religion, national origin, sexual orientation, genetic information, marital status, disability or covered veteran status.


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