Manager, Student Wellness

The mission of the University of St. Augustine for Health Sciences is the development of professional health care practitioners through innovation, individualized, and quality classroom, clinical, and distance education.

GENERAL SUMMARY

The Manager of Student Wellness is charged with assisting the Director of Student Welfare and the UBIT (University Behavioral Intervention Team) with addressing the needs of students who have health, mental well-being, economic, cultural, and/or food insecurity challenges through a variety of interventions, referrals, and follow-up services. Responsibilities include case management, crisis intervention, threat assessment, assistance with the UBIT, and collaboration and consultation with faculty, staff, academic departments, off-campus stakeholders, parents/families, other campus stakeholders and colleagues within the Division of Student Services and other campus partners to minimize academic disruptions and help resolve problems affecting students. The position works to foster student development and well-being by offering a supportive, personalized response when difficulties arise. The position is campus based and ineligible for remote work and requires periodic work after hours and on weekends to support various segments of the student population.


ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide comprehensive and collaborative case management for students experiencing varying levels of crisis and concern, including but not limited to, physical health, mental well-being, food and housing insecurity, grief and loss.
• Coordinate with the Director of Student Welfare to provide direct services including initial assessment, on-campus and community resource referrals, and crisis intervention.
• Provide follow-up support to faculty, staff, and student reporters involving students who display behavior that could be considered a harm to self or others, as well as students in other non-life-threatening crisis situations.
• In conjunction with the Director of Student Welfare, develop support plans for students experiencing mental health issues and provide on-going monitoring of their progress.
• Provide effective communication and organized collaboration amongst key University departments, faculty, staff, community agencies, and facilities.
• Collect, evaluate, and record all facts pertaining to student cases.
• Provide referrals to support services within the University, as well as community agencies.
• Follow up on prior student cases to ensure compliance with University recommendations.
• Work with the Director of Student Welfare to develop and maintain a communication plan for reporting students of concern to the appropriate University resource including the UBIT.
• Conduct presentations regarding reporting students of concern and appropriate non-clinical interventions for faculty and staff
• Support and guide the UBIT with matters pertaining to mental health protocols and case management.
• Assist the Director of Student Welfare with other case management needs including but not limited to student conduct and complaints.
• With the Director of Student Welfare, develop and lead the University’s Student Wellness Initiative, to include event planning and execution of wellness events.
• Maintain all content related to student wellness education and events including web presence, promotion, and training.
• Develop and deliver live and recorded sessions on critical issues impacting college students: time management, depression, stress, anxiety, cultural and social challenges, etc.
• Develop and deliver live and recorded sessions for faculty and staff on critical issues impacting college students.

• Serve on University committees as needed.
• Contribute to the development of policies and procedures to define operating practices.
• Maintain a strong working knowledge of regulatory requirements and student wellness and support best practices through continuing education and professional development.

OTHER DUTIES AND RESPONSIBILITIES

May perform other duties and responsibilities that management may deem necessary from time to time.

POSITION IN ORGANIZATION

Reports to: Director of Student Welfare

Positions Supervised: N/A

TECHNICAL, MANAGERIAL & PEOPLE SKILLS REQUIRED

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Incumbents will be evaluated, in part, based on performance of each essential function. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Ability to communicate with students on a one-to-one basis and to collaborate with external resources to provide student support
• Technical ability to develop online resources and to work within student information systems and other database applications
• Strong writing, proof reading, and editing skills
• Strong verbal and written communication skills, as well as interpersonal and organization skills
• Ability to prioritize work, multi-task, set and meet deadlines

EDUCATION and/or EXPERIENCE

• Master's degree in counseling, social work, or a counseling-related field
• Three years of experience in higher education
• Knowledge of Inclusion, Diversity, Equity, and Access theories and practices
• Working knowledge of Title IX, Clery, VAWA, ADA/504

LICENSURE and/or CERTIFICATION

License or permit as required by discipline in the state of the application.

• Applicants with a Master's in Social Work must have Licensed Clinical Social Worker (LCSW).
• Applicants possessing a degree in Social Work must have an active certification/licensure as required by the State Board of Social Work.
• Applicants with Master’s in Psychology, Educational Psychology or Counseling must possess a Licensed Professional Counselor (LPC) or Licensed Marriage and Family Therapist (LMFT). Applicants with an LPC-Associate designation will also be considered.

TRAVEL

May be required to travel to other campuses on occasion for events or provide crisis support.


BUSINESS COMPETENCIES
To perform the job successfully, an individual should demonstrate the following competencies:

• Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
• Being Resilient - Rebounding from setbacks and adversity when facing difficult situations.
• Instills Trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity.
• Drives Results - Consistently achieving results, even under tough circumstances.
• Innovation - Creating new and better ways for the organization to be successful.
• Customer Focus - Building strong customer relationships and delivering customer-centric solutions.

WORK ENVIRONMENT
Work is performed primarily in a standard office environment but may involve exposure to moderate noise levels. Work involves operation of personal computer equipment for six to eight hours daily and includes physical demands associated with a traditional office setting, e.g., walking, standing, communicating, and other physical functions as necessary.