About Lake-Sumter State College
Join Us at Lake-Sumter State College
Located in the heart of Florida, Lake-Sumter State College provides
students with the opportunity to pursue their goals and join
Florida’s dynamic workforce. We embrace our mission as a community
college to increase access and opportunity for all learners in the
communities we serve.
Under the leadership of President Heather Bigard, we are embarking
on a bold journey to transform the ways in which we connect and
educate our students while embracing our rich history of
high-quality education and personalized student support services.
We currently serve over 6,500 students each year and plan to grow
to over 10,000 in the next several years.
The rapid growth in the Orlando metropolitan area, and particularly
in our service area of Lake and Sumter Counties, is driving growth,
innovation, and workforce demand in an array of industries offering
high-skill, high-wage positions. By rapidly adapting and responding
to this demand, Lake-Sumter State College will continue to be the
premier workforce engine driving training and education
opportunities in these counties.
Lake-Sumter State College
delivers student success through
personal attention and flexible pathways leading to rewarding
careers and higher wages. We are committed to:
- Caring about each individual student, our peers, and our
- Communicating to ensure clarity and transparency,
- Collaboration , knowing that the best possible outcomes
are ensured when there is a sharing of ideas.
This is an exciting time at Lake-Sumter State College! When you
join our team, you’ll have the opportunity to connect and
collaborate with incredible faculty and staff who are focused on
making a real difference in the lives of students in our community.
Together, we will create a significant impact to meet the needs of
today’s students and prepare for future generations.
We invite you to join us in our commitment to student
1. Provide exceptional customer service to a diverse community of
2. Maintains office coverage for phones, email, chat and walk-in
3. Hire, train, and supervise Financial Aid student workers.
4. Maintain student confidentiality in accordance with FERPA
5. Determine eligibility and assist the financial aid counselors in
maintaining the Bright Futures program and other state program
6. Review and process Consortium agreements between other
7. Assist financial aid staff with verification and awarding of
financial aid files.
8. Collecting and reviewing documentation for C Flags.
9. Maintain financial aid files and electronic records.
10. Review and Recommend updates to the LSSC financial aid
11. Responsible for reviewing and collecting all necessary
documentation for all Unusual Enrollment History students.
12. Update job procedures in the Department’s Training
13. Assist in facilitating on and off-campus workshops.
Essential Duties & Responsibilities
Minimum Bachelor Degree from
an accredited institution.
Required : Minimum of two (2) years of
progressively responsible financial aid experience required or (5)
years of other relevant financial experience.
Minimum Qualifications & Education
Excellent process-improvement and documentation skills, and the
ability to work effectively as part of a team to meet the needs of
a diverse student population.
Demonstrated proficiency with technology, organized, and able to
perform under pressure in a fast-paced, high-performance
The ability tor represent the Financial Aid Office and the College
with professionalism and deliver information in a positive manner
while facilitating exemplary service to students.
Strong written and verbal communication skills as well as
outstanding customer service skills.
Must be able to work a flexible schedule during peak times to
support service to students.
Ability to exercise important human relations skills in
establishing and maintaining effective working relations.
Ability to exercise discretion in decision making.
Ability to read and interpret federal and state rules and
Promote a common purpose consistent with stated College goals and
demonstrate a commitment to students and the learning
Possess the knowledge of general written standards and procedures
utilized, and have the ability to read, interpret, and follow
procedural and policy manual related to the job tasks.
Proficiency in computer applications, including Microsoft Outlook
and MS Office products (Word, PowerPoint, Excel).
Demonstrate the ability to respond to supervision, guidance and
direction in a positive, receptive manner and in accordance with
Provide quality customer service by creating a welcoming and
Present a professional image in word, action and attire.
Demonstrate professionalism in effectively communicating and
collaborating with a diverse population while understanding and
respecting each other’s view of the world, personalities and
Conduct oneself in a manner consistent with the College’s standards
of ethical conduct.
Apply effective techniques to work both independently and to create
working relationships with others to achieve common goals;
successfully communicates and collaborates with others to achieve
Demonstrate skills necessary to look at situations and processes
critically to make recommendations for improvement.