Staff Assistant – Frontline Operations

Position Information

Position Title

Staff Assistant – Frontline Operations (3 Positions)

Department

Workforce Partnerships

Position Category

Temporary/Part-time

About CCRI

The Community College of Rhode Island is the state’s only public comprehensive associate degree-granting institution. We provide affordable open access to higher education at locations throughout the state. Our primary mission is to offer recent high school graduates and returning adults the opportunity to acquire the knowledge and skills necessary for intellectual, professional and personal growth through an array of academic, career and lifelong learning programs.

At CCRI, we are committed to building an inclusive and diverse campus community. We strive to hire and retain culturally competent faculty and staff members who reflect the demographics of our state and our increasingly diverse student population.

We believe that our diversity is our strength. We celebrate, support and thrive on the diverse experiences, backgrounds, and perspectives that are represented across our four campuses.

We are OneCCRI, working together to prepare learners to achieve their highest potential.

To learn about what employees value at CCRI and what it means to work here, please read about our Guiding Principles and watch videos of our employees doing what they do best: https://www.ccri.edu/equity/culture/guidingprinciples.html

Job Summary

Under the general supervision of the Coordinator, serve as a frontline Customer Service Representative/Staff Assistant for Workforce Partnerships.

Duties and Responsibilities

• Be thoroughly knowledgeable about all Workforce programs and services, including the registration process
• Disseminate program information by telephone, in person, and electronically to potential and existing students as needed
• Perform data entry utilizing the electronic Student Information System such as Banner or comparable system
• Assist with monitoring the enrollment, scheduling, and cancellation of classes as needed, and contact registered students in case of cancellation, class delays and payment issues
• Maintain files and secure records
• Operate copy machine, facsimile and other office equipment as needed
• Act in a courteous and responsive way to customer needs and inquiries
• Participate in staff development activities offered through CCRI and/or the Division
• Work collaboratively with others in a diverse and inclusive environment
• Performs other duties as assigned.

Minimum Requirements

• High School Diploma or Equivalent required
• Ability to provide the highest level of customer service at all times required
• Proficiency with computerized file maintenance, word processing, spreadsheets, and database applications essential.
• Accuracy and precision in data reporting necessary.
• Outstanding communication and interpersonal skills, and professional appearance required
• Excellent organizational skills required
• Ability to work independently in an extremely busy environment

Competencies

The most suitably qualified candidate will possess the following competencies:

• Associate Degree
• Bilingual (English and Spanish) strongly desired
• High School Diploma or Equivalent required; Associate Degree, preferred
• Experience working in an office environment preferred

Reports To

Coordinator, Workforce Partnerships or designee

Campus Location

Multi-Campus Locations

Full-time/Part-time

Part-Time

Shift, Days, and Additional Work Schedule Information

Up to 19 hours per week (925 hours maximum per year, not guaranteed) evening and weekend hours required

Work Schedule

Calendar

Benefits

Salary/Hourly Rate

$18.00 per hour

Additional Salary Information

Licenses, Tools and Equipment

Environmental Conditions

Desired Start Date

ASAP

Position End Date (if temporary or grant)

Posting Detail Information

Number of Vacancies

1

Application Open Date

12/12/2022

Application Close Date (includes the grace period)

Open Until Filled

Yes

Special Instructions to Applicants

Review of applications will begin immediately, and will continue until all positions are filled.

To apply for this position, complete CCRI’s online application, and attach a cover letter and resume. Please include information of three references within the application.

If you need assistance with the online application process, please contact Human Resources at 401-825-2311. TTY : 401-825-2313.

EEO Statement

CCRI is an Equal Opportunity / Affirmative Action Employer.

We recognize that diversity and inclusivity are essential to creating a dynamic, positive and high-performing educational and work environment. We welcome applicants who can contribute to the College’s commitment to excellence created by diversity and inclusivity.

CCRI prohibits discrimination, including harassment and retaliation, on the basis of race, color, national or ethnic origin, gender, gender identity or expression, religion, disability, age, sexual orientation, genetic information, marital status, citizenship status or status as a protected veteran. Inquiries or complaints concerning discrimination shall be referred to the College’s Title IX Coordinator at: TitleIXCoordinator@ccri.edu.

The Jeanne Clery Act requires institutions of higher education to disclose campus policy statements and crime statistics. Our annual report is available here:
https://www.ccri.edu/campuspolice/pdfs/Annual%20Security%20Report%202019.pd

Supplemental Questions

Required fields are indicated with an asterisk (*).

1. * Do you have a high school diploma or equivalency?
   • Yes
   • No
2. * Are you proficient with Microsoft Office programs, including Excel?
   • Yes
   • No
3. * In order to improve CCRI's advertising strategy, please let us know where you FIRST learned of this job opportunity. Please be specific when using website or publication names (example: LinkedIN, HigherEdjobs, Chronicle, personal referral, etc.).
   
   (Open Ended Question)
   
   

Applicant Documents
Required Documents

1. Resume
2. Cover Letter/Letter of Application

Optional Documents