Associate Director, Business Analytics

Associate Director, Business Analytics

Reporting to the Director of Business Analytics for the University Development Office (UDO), the Associate Director supports fundraising, constituent-engagement, and operational goals by partnering with UDO and campus stakeholders in the development, deployment, management, and optimization of business processes and technology.

 

The Associate Director leads the discovery, analysis, and documentation of current and future business processes, information systems, and technical solutions with an initial focus on the implementation of a new fundraising CRM and constituent-engagement platform.

 

Responsibilities

• Leads cross-functional workgroups or teams in the discovery, analysis, and documentation of current and future business processes, information systems, and technical solutions. Facilitates discussions, builds consensus, and supports the identification, documentation, prioritization, and implementation of improvements in alignment with business strategy.

• Partners with business and technology experts to define product vision, explore functionality, elicit requirements, assess feasibility, develop roadmaps, and prioritize efforts. Works closely with business analysts, developers, and other technical team members to deliver meaningful and effective business solutions.

• Supports the implementation of new fundraising CRM and constituent-engagement platforms and features – gathers and documents requirements; develops and executes test plans; configures business rules to meet user requirements; automates processes using CRM tools; and performs basic administrative CRM functions and configuration.

• Leads the measurement and evaluation of business processes. Performs analysis and develops optimization strategies with business partners. Produces documentation, conducts meetings, and presents findings.

• Partners with key stakeholders and team members to accurately understand, capture, document, and communicate complex business processes and technical details to a broad audience.

• Continuously develops fundraising and advancement services business knowledge as well as functional and technical CRM subject matter expertise to assist stakeholders in improving processes and achieving operational goals.

• Mentors, trains, and coaches junior team members. Assists with task management and leadership of the Business Analytics team as appropriate.

• Serves as a subject matter expert for one or more advancement information system platform and provides application support and configuration as necessary.

• Other related functions as assigned.

 

Required Qualifications

Bachelor’s degree or equivalent work experience. Five + years of professional experience with a combination of business analysis, information system design, facilitation, data analysis/research, and communications responsibilities. Strong demonstrated understanding of the fundraising business, key fundraising concepts, and the varying priorities of fundraising organization members. Demonstrated ability to synthesize and clarify complex and/or ambiguous information from multiple sources using a variety of tools and techniques. Demonstrated ability to organize complex tasks into manageable work with meaningful and measurable results. Strong ability to collaborate with functional and technical staff as well as end users. Ability to learn key facets of a new business area and discern what is most important for an initiative or project. Experienced with business process reengineering and identifying opportunities for applying people, process, technology, and/or data to effectively improve outcomes. Excellent written, verbal, and visual communication skills and a demonstrated understanding of appropriate levels of communication. Attention to and appreciation of detail. Self-directed and dedicated to working as a member of a diverse collaborative team. Excellent critical thinking and problem-solving skills. Must be authorized to work in the U.S. Currently, we are unable to sponsor H1B visas.

Relevant education and experience may be substituted as appropriate.

 

Preferred Qualifications

Master’s degree or higher. Five + years of professional experience working in a development or fundraising office, preferably in a higher education environment. Two + years of Salesforce Admin/Business Analyst experience and/or equivalent Salesforce Certification - Salesforce Certified Administrator (ADM201), Salesforce Certified Advanced Administrator (ADM211), and/or Salesforce Certified Business Analyst. Experience or familiarity with leading university advancement platforms – Affinaquest, Anthology Raise, Blackbaud CRM, Ellucian CRM Advance, Salesforce CRM, UC Innovation Ascend, etc. Experience with marketing platforms – Salesforce Marketing Cloud, Oracle Eloqua, Adobe Experience Cloud, etc. Experience working within the confines of a cloud-based or packaged product to meet user requirements. Experience with one or more complex ERP/CRM implementations. Experience in the higher education IT industry; knowledge of commonly used concepts, practices, and procedures within higher education IT. Experience with PL/SQL, Python, R, or other structured query or data analysis language. Experience with Tableau, Amazon QuickSight, advanced MS Excel functionality, or other visual communication tool. Experience with UT Austin administrative systems.

 

Salary Range

$85,000 +depending on qualifications

 

 

Working Conditions

Hybrid / Flex working environment.

 

Required Materials

• Resume/CV

• 3 work references with their contact information; at least one reference should be from a supervisor

• Letter of interest

 

The University of Texas at Austin, founded in 1883, ranks among the 40 best universities in the world with top national programs across 18 colleges and schools. The university is an enduring symbol of the spirit of Texas, driving economic and social progress while serving the city, state, nation and world as a leading center of knowledge and creativity. Our work is inspired by the bold spirit of Texas and our commitment to its people.

 

Learn more about UT Austin’s mission and values, leadership and strategic plan.

 

Why Join Texas Development?

 

What starts here changes the world. What starts here starts with you.

The University of Texas at Austin is on the front lines of the future: sparking the imagination, driving discovery and transforming lives. And it’s only possible because generous supporters believe in the power and promise of our state’s flagship university to change the world. We strive to reach the highest levels of achievement and success in all that we do by creating meaningful and powerful experiences for our donors.

Together, through one of the largest fundraising efforts in our state’s history, we will unlock student potential, recruit world-class faculty, transform health and care, and create a vibrant future for Texas and beyond. With more than $3 billion raised in the past five years, Texas Development is quickly becoming one of the best fundraising programs in higher education.

 

Texas Development is a dynamic and growing community of more than 400 team members across the Forty Acres. Like the university we serve, we are committed to promoting a culture of diversity, equity, inclusion and belonging along our staff and donor communities. We honor the idea that if what starts here changes the world, what starts here should reflect the world.

 

Join us and change the world.

 

Must be authorized to work in the United States on a full-time basis for any employer.

 

Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded.  Once your job application has been submitted, you cannot make changes.

 

Important for Current university employees and contingent workers: As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questions presented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.

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Employment Eligibility:

Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.

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Retirement Plan Eligibility:

The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length. This position has the option to elect the Optional Retirement Program (ORP) instead of TRS, subject to the position being 40 hours per week and at least 135 days in length.

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Background Checks:

A criminal history background check will be required for finalist(s) under consideration for this position.

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Equal Opportunity Employer:

The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

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Pay Transparency:

The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

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Employment Eligibility Verification:

If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form.  You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States.  Documents need to be presented no later than the third day of employment.  Failure to do so will result in loss of employment at the university.