Parking Services Agent I (1871) Extended

Position Summary

This individual is a semi-autonomous employee of Campus Parking Services and works under parameters established by policies, procedures, rules and regulations. The person in this position is assigned to monitor and enforce parking rules and regulations in specified parking zones, as well as respond to varied parking service assignments provided by the Campus Parking Services’ office, the public safety dispatch center, and/or immediate supervisor. Flexibility is critical when unexpected situations occur that need immediate resolution.

Essential Duties and Responsibilities

• Possesses a comprehensive understanding of university parking rules and regulations.
• Possesses a thorough knowledge of campus geography including the names and locations of all University parking lots, streets and buildings.
• Possesses a general knowledge of common student and visitor destinations. This individual must have the capacity to transfer his or her geographic knowledge into easily understood verbal directions to assist customers.
• Respects and maintains sensitive nature of department’s activities and files.
• Responsible for working cash funds which are of value.
• Uses due diligence in handling university assets so that reasonable protection is always provided to those assets.
• Possesses the ability to promote exceptional relationships with the University community.
• Interacts with students, faculty, staff, and visitors throughout the course of their daily activities.
• Interacts with other parking personnel to coordinate specific parking conditions and situations.
• Communicates to diffuse potential volatile situations caused by parking policy enforcement.
• Uses good judgement under stress and follows oral/written instructions.
• Reads, understands, interprets and applies the appropriate tests, maps and documents that provide the information necessary to develop the knowledge and skills mentioned above.
• Depending on the work to be accomplished and available manpower, this position will be assigned to one or more specific activities on a daily basis and share work responsibilities with other service area employees.

Minimum Required Qualifications (Civil Service)

CREDENTIALS TO BE VERIFIED BY PLACEMENT OFFICER

1. High school diploma or equivalent.
2. Possession of a valid and current State of Illinois driver’s license.
3. No record of conviction of a felony or a crime involving moral turpitude.
   
   

KNOWLEDGE, SKILLS AND ABILITIES (KSAs)

1. Skill in verbal and written communication.
2. Ability to follow written and verbal instructions.
3. Ability to learn the buildings, travel routes, and physical layout of the institution.
4. Ability to interact with the public.
5. Mechanical aptitude.

Specialty Factors (Civil Service)

Preferred Qualifications (Civil Service)

Experience working in a campus setting in either a public safety or parking operation.

Minimum Required Qualifications (SPS)

Additional Requirements (SPS)

Preferred Qualifications (SPS)

Physical demands/requirements

Physical Requirements: Parking Service Agents may be required to perform job related functions for as long as twelve (12) hours with limited rest periods. These functions include but are not limited to the following:
1. Walking
2. Standing
3. Directing traffic
4. Writing parking citations with paper and pen
5. Carrying job related items (i.e. handheld ticketing equipment, tickets, cameras, envelopes…etc)
6. Sitting in the parking service vehicle or office.
7. Driving a university vehicle.

Work Environment: Parking Service Agents work in a variety of conditions. They may have to walk parking lots in sub-zero conditions or temperatures above 90 degrees with exposure to seasonal precipitation and/or wind. Parking Service Agents are issued uniforms that must be worn in a manner consistent with departmental policy regardless of climatic conditions.

Appointment and Compensation Details

Appointment and Compensation Details

Anticipated Appointment Start Date

Anticipated Appointment End Date

Percent of Staff Year

1.00

Standard Hours Per Week

37.50

Salary

$29,250 - $30,225/annually, based on 1950 work hours in a year

Hourly or Semi-monthly Pay Rate/Range

$15.00 - $15.50/Hourly

Earn Type

Hourly

Application Procedure

Application Procedure

Application Procedure

Additional Position Details:

• Click on Parking Services Agent I for more information including salary ranges, typical duties, minimum acceptable qualifications, and testing requirements.
• Please click on Human Resource Services – Benefits for detailed information about Northern Illinois University’s benefits package.
• Applicants must be a current citizen or resident of the State of Illinois to move forward in the hiring process.
• Employment is contingent upon your passing a criminal background investigation. You may not begin work until the criminal background investigation results have been received and cleared by Human Resources.

Application Review Details:

• Fully complete the Education and Work History sections of the application. Be specific on your entire work history, including employment dates and duties for all positions held. Applicable part-time work experience will be considered toward qualifying for this position; however, it will be converted to a full-time equivalency to determine combined length of experience.
• If you have education and/or training in excess of what is required, we encourage you to upload your unofficial transcripts.
• After the posting has closed, your submission will be reviewed to determine if you meet the minimum qualifications for the classification, including any specialty factors associated with this position. If you meet the minimum required qualifications for this position, you will receive a score based on your education and experience, and your name will be placed on the active employment register.
• Please monitor your e-mail for further information regarding your application. Emails will be generated from jobs@niu.edu and CivilServiceTesting@niu.edu. Please add these emails to your address book to ensure timely delivery of any future communication.
• We STRONGLY recommend that contact information used in your online profile be personal use, not professional/work information: personal email address, home address and phone numbers. The information that you provide is used to make contact on search updates, department referrals and interviews, etc. We must be able to relay sensitive and important information in a way that protects your privacy concerning job search activity, now and in the future.

Exam Details:

• The Civil Service examination for this classification is a Credentials Assessment and is based on your application materials as submitted for this posting. A Credential Assessment is a rating by the Human Resources Office of an applicant’s/employee’s education, experience, and special credentials/qualifications (licenses, etc.). In order to determine an appropriate rating for each examination, a review of a résumé, cover letter, university/agency official employment application, college transcript, copies of license/certification and any other relevant material may be required.
• Required documentation noted in the posting, such as a driver’s license, licensures, or certifications MUST be uploaded with your application materials.
• If eligible for Veteran’s Preference Points, DD214/DD215/NGB22/DD256 paperwork reflecting an Honorable Discharge MUST be uploaded to this application to receive the maximum eligible points on the Civil Service examination.
• After assessment of all qualified applicants has been completed for this position, the names with the top three (3) scores will be referred to the hiring department for interview.

Special Instructions

Quick Link to Applicant

https://employment.niu.edu/postings/68110

Is Background Check Required?

Yes

EEO Statement Summary

In accordance with applicable statutes and regulations, NIU is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, ancestry, sex, religion, age, physical and mental disability, marital status, veteran status, sexual orientation, gender identity, gender expression, political affiliation, or any other factor unrelated to professional qualifications, and will comply with all applicable federal and state statutes, regulations and orders pertaining to nondiscrimination, equal opportunity and affirmative action.

The following person has been designated to handle inquiries regarding the non-discrimination policies:

Ethics and Compliance Officer, Title IX Coordinator
Health Services 230
TitleIXCoordinator@niu.edu
815-753-5560

Visa Policy

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

ADA Accommodation

NIU remains committed to ensuring that its recruitment and application procedures include full opportunities for applicants with disabilities. Employment opportunities will not be denied to anyone because of the need to make accommodations for a person’s disability during either the application or interview process. An applicant who believes they require an accommodation to participate in the employment process due to a disability may request that accommodation through the Accommodation Request Form . For further assistance, please contact the office of Affirmative Action and Equal Opportunity ( AAEO ) at ada@niu.edu .

Safety Information

NIU provides annual reports on campus security and fire safety.

Read the Annual Safety and Security Report. Contact the Ethics and Compliance Office at 815-753-1649 for a hard copy.

Read the Fire Safety Report . Contact the Department of Environmental Health and Safety at 815-753-0404 for a hard copy.
Applicant Documents
Required Documents

1. Resume/Curriculum Vitae
2. List of References

Optional Documents

1. Military Discharge Documents ONLY (DD214/DD215/NGB22/DD256)
2. Other

Supplemental Questions

Required fields are indicated with an asterisk (*).

1. * Are you currently a citizen or resident of the State of Illinois?
   • Yes
   • No
2. * How many years of experience do you have in this type of position?
   • 0-1
   • 1-3
   • 3-5
   • 5-7
   • 7+
3. * Please provide the name of the employer and the dates of employment where you gained this experience. Please note that this information must be verified on an NIU application and/or resume.
   
   (Open Ended Question)
   
   
4. * What is the highest level of education attained?
   • GED
   • High School Diploma
   • Associates Degree
   • Bachelors Degree
   • Masters Degree
   • PHD
5. * Have you attached all transcripts to support the degrees you are submitting for consideration?
   • Yes
   • No
6. * Select the answer that best describes your work experience in customer service, such as greeting customers, and giving directions and/ or assistance.
   • No work experience directly related to the job function described.
   • My work experience relevant to the job function as described was performed under guidance.
   • My work experience relevant to the job function as described was performed independently.
7. * Was this task performed under guidance or was this task performed independently?
   • Yes
   • No
   • Did not perform task
8. * Please provide the name of the employer and the dates of employment where you gained this experience. Please note that this information must be verified on an NIU application and/or resume.
   
   (Open Ended Question)
   
   
9. * Select the answer that best describes your work experience operating, checking, and maintaining parking meters, pay stations, permit machines, and/or general cashier duties.
   • No work experience directly related to the job function described.
   • My work experience relevant to the job function as described was performed under guidance.
   • My work experience relevant to the job function as described was performed independently.
10. * Was this task performed under guidance or was the task performed independently?
    • Yes
    • No
    • Did not perform task
11. * Please provide the name of the employer and the dates of employment where you gained this experience. Please note that this information must be verified on an NIU application and/or resume.
    
    (Open Ended Question)
    
    
12. * Select the answer that best describes your work experience directing motor vehicle and/or pedestrian traffic.
    • No work experience directly related to the job function described.
    • My work experience relevant to the job function as described was performed under guidance.
    • My work experience relevant to the job function as described was performed independently.
13. * Was this task performed under guidance or was this task performed independently?
    • Yes
    • No
    • Did not perform task
14. * Please provide the name of the employer and the dates of employment where you gained this experience. Please note that this information must be verified on an NIU application and/or resume.
    
    (Open Ended Question)
    
    
15. * Select the answer that best describes your work experience jump-starting vehicles, changing flat tires, and unlocking vehicles.
    • No work experience directly related to the job function described.
    • My work experience relevant to the job function as described was performed under guidance.
    • My work experience relevant to the job function as described was performed independently.
16. * Was this task performed under guidance or was this task performed independently?
    • Yes
    • No
    • Did not perform task
17. * Please provide the name of the employer and the dates of employment where you gained this experience. Please note that this information must be verified on an NIU application and/or resume.
    
    (Open Ended Question)