Applications Administrator I (Temp)-OIT

Salary / Job Type:

Temporary, full time (one-year appointment with option for renewal). Amended benefits package included.

Salary is disclosed within the application as an application question.

Positions Overview:

Under supervision and general direction of the Manager of Application Services, the Application Administrator I support all aspects of technical application management and functional system administration of assigned applications for centralized, enterprise-level technology service delivery. Helps to ensure the area’s technological level remains up to date, defines and abides standards, implements new procedures and techniques and provides 24x7 availability support. Helps with solutions to problems that may arise in an expeditious, efficient, and timely manner. Responsible for performing job duties in accordance with the mission, vision and values of the University of Central Oklahoma. Perform configuration, administration, and technical support of software application products. Provide functional support to the application owners. Provide troubleshooting assistance on software application related issues. Requires a strong functional understanding of software architecture.

Department Specific Essential Job Functions:

Provides tier 1 and tier 2 functional system administration and user support of the University's systems, and integrated applications to faculty, staff, and students. Communicates and fosters professional relationships with clients (faculty, staff, students, external), committees and departments. Coordinates with other OIT departments for integration and connectivity. Works with system administrators, database administrators, application administrators, software developers, and web administrators in installation/upgrades and maintaining services, as appropriate.

• Responsible for configuration and integration of the assigned applications. Defines, documents, communicates, maintains, and follows application and system standards
• Analyzes daily monitoring of system logs directly related to the application. Addresses issues as appropriate and provides status reports to management and/or stakeholders.
• Responsible for the provisioning of application access accounts: create, modify, and remove user accounts or permissions as required. Responsible for the administration of the application groups and users for the purpose of identifying and configuring permissions to achieve defined roles and responsibilities.
• Responsible for training of technical staff for support purposes, and trains functional users through both formal and informal training programs.
• Identifies areas for improvement in internal processes along with possible solutions.
• Builds a knowledge base of each client's business, systems, and objectives.
• Creates and maintains documentation including institutional workflows, diagrams, operational and support procedures. Publishes client-facing support documents to improve user experience. Ensures systems documentation follows best practices, is up-to-date, accurate, and tested.
• Maintain access, security, scalability and usability of assigned application(s).
• Researches and communicates new features of assigned application(s) and unused tool functionality to drive the platform expansion and adoption and, where possible, automated approaches.
• Interacts with end users, service desk, team members and stakeholders in gathering information to define and document required changes to the environment. Assists IT management in preparing business and use cases.
• Performs other duties as assigned.

Qualifications / Experience Required:

Requires a bachelor's degree in Computer Science or related field plus 1 year application experience or 5+ years of comparable work experience in application support. Microsoft Windows Server experience.

Qualifications / Experience Preferred:

Experience administering enterprise applications. Familiarity with protocols or experience with authentication systems. Working knowledge of student information systems (SIS), such as Banner (Banner Student), as well as other common higher education products with an understanding of the role of system integration.

Knowledge / Skills / Abilities

Must possess strong customer service and interpersonal skills. Strong analytical, organization and collaboration skills. Ability to work well under pressure, handling multiple tasks and balancing multiple objectives, while consistently ensuring the timely completion of priority objectives. Ability to communicate technical concepts to non-technical users. Excellent verbal and written communication skills with the ability to author procedures, knowledgebase articles and proposals. Adheres to and complies with UCO’s shared values and the Office of Information Technology’s Code of Ethics. This position is on-call 24x7x365 and requires the successful candidate to have high-speed internet access to their residence and maintain a smart phone on which to receive telephone calls, email, and SMS messages from servers and authorized OIT personnel.

Physical Demands:

Reasonable accommodations (in accordance with ADA requirements) may be made, upon request, to enable individuals with disabilities to perform essential functions.