IT Systems Administrator I - 2542

Established in 1887 as a school for the education of American Indians, The University of North Carolina at Pembroke serves a distinctly diverse student body and encourages inclusion and appreciation of the values of all people. Located in the heart of Pembroke, N.C., UNCP boasts an enrollment of 8,200 in 41 undergraduate and 18 graduate programs and offers a personalized learning environment where faculty and staff are dedicated to engaged scholarship, high academic standards, creative activity and public service. Spread over 281 acres, the campus offers a sense of community and belonging-–a place where faculty and staff feel supported, take pride in the university’s mission, and are devoted to excellence in teaching, learning and research, and to developing leaders who make a difference in their communities.

The position provides operational oversight for the Division of Information Technology Desktop Management Support. Desktop Support includes all technology and software utilized by campus users. Work includes participating in developing strategic and tactical objectives, designing and managing initiatives to meet objectives for desktop support, participating and potentially chairing technology advisory committees or subcommittees, managing all desktop hardware and software upgrades, managing deployment of new hardware, applications and systems, addressing user issues and concerns along with routine assessment of offered services to determine their efficiency and effectiveness along with customer satisfaction levels. This position will also support and maintain the universities Virtual Desktop Environment. Position will also provide administration functions for the following tools: JAMF Pro, SCCM, , Crestron XIO, and Cisco Webex Control Hub for devices, Nutanix Frame, Auditing functions for vulnerabilities, patch management, hardware, software, Webex, and Zoom.

Minimum Training and Experience Requirements:  Entry level with Master’s Degree and/or Bachelor’s degree and 2 to 3 years’ experience in an information technology field related to the position’s role; or graduation from a four-year college or university with a major in an Information Technology area and related experience.

Management Preferences:  Higher Ed Experience, three to five years Desktop Management Experience; Bachelor’s Degree; Familiarity with: Group Policy Creation, SCCM/InTune/Autopilot, JAMF Pro, SCCM, Crestron and Webex Platforms, AV Programming, Classroom Design, Classroom Integration, PatchMyPC, Nutanix Frame.

Special Instructions to Applicants:  This position is subject to the successful completion of an employment background check. An employment background check includes a criminal background check, employment verification, reference checks, license verification (if applicable) and credit history check (if applicable). In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. New employees are paid only by direct deposit to the financial institution of their choice. Candidates claiming Veterans Preference must attach a copy of their DD-214 as a part of the online application process. 

UNC Pembroke is an Equal Opportunity Employer. The University prohibits discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibits discrimination against all individuals based on their age, race, color, genetic information, religion, sex, sexual orientation, gender identity or expression and national origin. UNC Pembroke is a VEVRAA Federal Contractor and seeks priority referrals of protected veterans for our openings.