The goals of the Eagle Achievement Center are to promote student
academic success, increase retention, and provide services to
empower student development. The Director of Academic Advising and
Outreach oversees the university advising and outreach efforts to
impact student success and retention. This position directly
supervises a team of 5 academic advising coordinators and 4
academic outreach coordinators. This position oversees the
continued refinement of policies and procedures to promote student
success. The Director of Academic Advising and Outreach is
well-versed in resources and support services within the Eagle
Achievement Center and throughout the campus to support students in
need of additional supports, and this person recommends
opportunities for new services or resources to address any gaps in
services. The position develops strategies for registration,
interventions, and other outreach efforts to undergraduate
- Provide supervision and leadership to the Academic Advising
Coordinators and the Academic Outreach Coordinators
- Develop, execute, and monitor office processes and procedures
related to advising and outreach interventions, This includes the
regular updating of information from colleges, the staff use of
systems to maintain records, and the monitoring of data systems to
record activity conducted by staff.
- Oversee plans and processes for proactive academic outreach and
- Oversee processes for academic advising and monitoring of staff
conducting advising for quality control.
- Manage processes of probation and stop out for staff to conduct
with their respective students.
- Monitor data and early alerts to ensure staff are conducting
timely follow-up and interventions.
- Develop action plans for students and ensure staff training and
- Develop and maintain close working relationships with faculty
and other administrators for the purpose of collaborative efforts
for student success.
- Facilitate student engagement by recommending resources,
conducting referrals, and supporting overall services of the Eagle
- Compile and share information on opportunities for improvement
in the student experience.
- Encourage registration and enrollment by leading efforts to
contact students not yet enrolled for appropriate terms.
- Oversee the process of 30, 60, and 90 credit hour audits
conducted by staff within responsibilities.
- Compile information from staff conducted exit interviews with
students who elect to leave Coppin to inform further institutional
- Maintain a thorough knowledge of academic program requirements,
academic policy information, and university policies, processes,
- Recommend changes to university policies, procedures,
processes, and mandates to encourage student success.
- Keep abreast of the legal guidelines regarding academic
advising and registration including those regulating
confidentiality and privacy such as FERPA, HIPAA, etc.,
- Facilitate high quality engagement that promotes academic
success and student satisfaction for all undergraduate students;
especially high performing students.
- Assist in orientation presentations and academic student
workshops that include support for study strategies, time
management, academic self advocacy, test-taking skills, critical
reasoning, and other needed topics.
- Participate in Eagle Achievement Center sponsored programs and
- Assist in execution of policies, procedures, reporting, and
assessment of assigned retention initiative.
- Other duties as assigned.
- Masters degree in school counseling, psychology, education,
social work, higher education administration or a closely related
- Minimum of five years’ experience in academic advising or
professional experience in a higher education environment in
student support services.
- Experience in providing academic advising and support for
traditional and non-traditional students, and experience working
with exploratory/undecided students.
Knowledge, Skills and Abilities:
Conditions of Employment
Position Detail Information
- Student centered, self-starter with working knowledge of
academic advising and coaching theories and practices.
- Experience in developing and refining policies and procedures
in an advising or academic outreach office.
- Strong critical thinking, communication, and interpersonal
- Ability to work as a team member and independently while
developing strong collaborative relationships with colleagues,
students, student services, and academic services units.
- Ability to exercise excellent professional judgment and
discretion, making decisions on a regular basis that impact student
welfare and success.
- Ability to work with students of diverse backgrounds.
- Ability to work under minimal supervision to meet deadlines,
manage multiple tasks, and prioritize duties.
- Knowledge of student development and resources to promote
- Ability to maintain highly confidential information.
- Excellent knowledge of Microsoft Office Suite programs.
Position Detail Information
Position End Date (if temporary)
Open Until Filled
Special Instructions to Applicant
COVID -19 vaccinations are strongly encouraged for all University
employees. Medical and religious exemption request are accepted and
are evaluated on a case-by-case basis. Please submit any/all
documents related to this matter to AskHR@coppin.edu