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Director of Academic Advising and Outreach

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Job Summary:
The goals of the Eagle Achievement Center are to promote student academic success, increase retention, and provide services to empower student development. The Director of Academic Advising and Outreach oversees the university advising and outreach efforts to impact student success and retention. This position directly supervises a team of 5 academic advising coordinators and 4 academic outreach coordinators. This position oversees the continued refinement of policies and procedures to promote student success. The Director of Academic Advising and Outreach is well-versed in resources and support services within the Eagle Achievement Center and throughout the campus to support students in need of additional supports, and this person recommends opportunities for new services or resources to address any gaps in services. The position develops strategies for registration, interventions, and other outreach efforts to undergraduate students.

Essential Responsibilities:
  • Provide supervision and leadership to the Academic Advising Coordinators and the Academic Outreach Coordinators
  • Develop, execute, and monitor office processes and procedures related to advising and outreach interventions, This includes the regular updating of information from colleges, the staff use of systems to maintain records, and the monitoring of data systems to record activity conducted by staff.
  • Oversee plans and processes for proactive academic outreach and coaching services.
  • Oversee processes for academic advising and monitoring of staff conducting advising for quality control.
  • Manage processes of probation and stop out for staff to conduct with their respective students.
  • Monitor data and early alerts to ensure staff are conducting timely follow-up and interventions.
  • Develop action plans for students and ensure staff training and execution.
  • Develop and maintain close working relationships with faculty and other administrators for the purpose of collaborative efforts for student success.
  • Facilitate student engagement by recommending resources, conducting referrals, and supporting overall services of the Eagle Achievement Center.
  • Compile and share information on opportunities for improvement in the student experience.
  • Encourage registration and enrollment by leading efforts to contact students not yet enrolled for appropriate terms.
  • Oversee the process of 30, 60, and 90 credit hour audits conducted by staff within responsibilities.
  • Compile information from staff conducted exit interviews with students who elect to leave Coppin to inform further institutional improvement.
  • Maintain a thorough knowledge of academic program requirements, academic policy information, and university policies, processes, and mandates.
  • Recommend changes to university policies, procedures, processes, and mandates to encourage student success.
  • Keep abreast of the legal guidelines regarding academic advising and registration including those regulating confidentiality and privacy such as FERPA, HIPAA, etc.,
  • Facilitate high quality engagement that promotes academic success and student satisfaction for all undergraduate students; especially high performing students.
  • Assist in orientation presentations and academic student workshops that include support for study strategies, time management, academic self­ advocacy, test-taking skills, critical reasoning, and other needed topics.
  • Participate in Eagle Achievement Center sponsored programs and events.
  • Assist in execution of policies, procedures, reporting, and assessment of assigned retention initiative.
  • Other duties as assigned.
Required Qualifications

  • Masters degree in school counseling, psychology, education, social work, higher education administration or a closely related field.

  • Minimum of five years’ experience in academic advising or professional experience in a higher education environment in student support services.
  • Experience in providing academic advising and support for traditional and non-traditional students, and experience working with exploratory/undecided students.

Knowledge, Skills and Abilities:
  • Student centered, self-starter with working knowledge of academic advising and coaching theories and practices.
  • Experience in developing and refining policies and procedures in an advising or academic outreach office.
  • Strong critical thinking, communication, and interpersonal skills.
  • Ability to work as a team member and independently while developing strong collaborative relationships with colleagues, students, student services, and academic services units.
  • Ability to exercise excellent professional judgment and discretion, making decisions on a regular basis that impact student welfare and success.
  • Ability to work with students of diverse backgrounds.
  • Ability to work under minimal supervision to meet deadlines, manage multiple tasks, and prioritize duties.
  • Knowledge of student development and resources to promote student success.
  • Ability to maintain highly confidential information.
  • Excellent knowledge of Microsoft Office Suite programs.
Preferred Qualifications

Conditions of Employment

Position Detail Information

Position Detail Information

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Position End Date (if temporary)

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Close Date

Open Until Filled


Special Instructions to Applicant

COVID -19 vaccinations are strongly encouraged for all University employees. Medical and religious exemption request are accepted and are evaluated on a case-by-case basis. Please submit any/all documents related to this matter to .
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