CTSE Manager of Operations

The CTSE Manager of Operations is an integral member of the Center for Teaching & Scholarly Excellence and often the first point of contact for instructors interested in educational development for teaching, academic technology, and scholarship. Reporting to and working closely with the CTSE Director, the Manager of Operations is responsible for the planning, marketing, and implementation of programs and events to advance the mission and goals of the center. This position uses a data-drive approach to improve service and requires good judgment, problem-solving and confidentiality. A detailed-oriented individual with project management and organizational skills, a positive attitude and the ability to multi-task effectively in this fast-paced environment will thrive in this position.

This position requires someone who can work independently, handle important tasks, manage the CTSEs many projects and events, and know when to consult with the Directors rather than simply assist us.We need someone who can manage the many tasks involved with major projects that support University initiatives and educational development programming including but not limited to experiential learning committee support, creativity and innovation committee event planning, faculty grants, and the Annual Symposium, as well as everyday requests from faculty and staff.Our experience with the fall Canvas pilot and reports from our Canvas Transition Liaisons suggest an uptick in requests over the next three years, as the University transitions to a new learning management system, a new method for submitting grades, as well as a transition to a new student information system.

The CTSE would benefit from an experienced individual who has the skill and experience to manage and organize the Centers many projects, events, plans, and initiatives designed to support faculty to meet the learning needs of Suffolks diverse learning community.We need someone who can triage the many support requests from faculty, staff, and departments (that will likely grow as we transition to a new LMS); who will take the initiative to use a data-driven approach to improve and assess CTSE services; who has the capacity to maintain records, design and manage events; and who continuously creates, updates, and enables communication processes that reach appropriate audiences.

The CTSE Manager of Operations will support the Director and Associate Directors affording them the time to perform to an expected level of performance on the many projects associated with their positions.The Manager of Operations position will be involved in managing important day-to-day tasks, allowing CTSE leadership more time for planning, executing and assessing programming that meets the varied needs of faculty, staff and departments; more time to develop innovative strategies to support University initiatives, consult with our constituents, grow and enhance partnerships with University stakeholders; as well as more time to grow as professionals in our fields.

We look forward to welcoming a new member to our team who has complementary expertise and who can help us meet the Centers mission of providing educators with the tools they need to help our students achieve their learning goals.A salaried position and updated title would allow us more flexibility in supporting faculty when and where they need the assistance, keep someone in the position for more than one year, and rely on their acquired institutional knowledge to effectively perform and meet the needs of their colleagues.It is our intention to stay within the boundaries of our budget by moving funds allotted to the Technical Support position to the Manager of Operations position to cover the increase in salary needed to recruit someone with the qualifications specified in the job description.

Requirements/Qualifications:

Bachelors degree Experience as a program manager A minimum of five years of related experience required Strong computer skills including MS Office (Word, Excel, PowerPoint, Access, Outlook) and desired computer skills in Qualtrics, Canva, and Web Design Familiarity with social media marketing applications (LinkedIn, Twitter) Strong written and oral communication skills Strong organizational skills Detail oriented Committed to providing the highest level of customer service and responsiveness Demonstrated experience working in a high volume, deadline-oriented customer focused environment Proven ability to prioritize projects, work independently, and as part of a team Sound judgment and decision-making skills Ability to maintain confidentiality Reliability, integrity, and adaptability Enjoys handling multiple projects simultaneously Experience in higher education desired Experience with WordPress is a plus Experience with research methods is a plus Experience with the Canvas Learning Management System is a plus Please submit cover letter with your application

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