About College of the Holy Cross:
Founded in 1843 in Worcester, Massachusetts, the College of the
Holy Cross is among the nation's leading liberal arts institutions.
A highly selective, four-year, exclusively undergraduate college of
3,100 students, Holy Cross is renowned for offering a rigorous,
personalized education in the Jesuit, Catholic tradition.
Holy Cross highly values the unique skills, perspective, talents
and passion that each employee contributes to its learning
community. To work at The College is to accept an invitation to
participate in the growth and development of all campus members,
students, faculty and staff. The College's commitment to diversity
is an important feature of the Holy Cross education. Informed by
the presence of diverse interpretations of the human experience,
Holy Cross is building a community marked by freedom, mutual
respect, and civility. We seek others who support our values of
diversity and inclusiveness. Job candidates of all diverse
backgrounds who embrace the open and inclusive culture of Holy
Cross are welcome and encouraged to apply.
Reporting to the Director of Alumni Relations, this Office
Coordinator full-time non-exempt position supports the work of the
Director of Alumni Relations, the Director of Alumni Career and
Professional Development and several assistant/associate directors
and manages a range of activities and communications to help
achieve annual goals. Duties include serving as the office lead and
trainer of the online engagement platform, managing the Reunion
registration program and supervising student support team,
coordinating support for the Alumni Association, regional clubs
program, Homecomings, career programming, affinity groups, Alumni
travel program, Continuing Education Day and special events.
- Represent the Alumni Relations Office in verbal and written
communications with external audiences. Respond knowledgeably about
Advancement division and direct inquiries appropriately. Liaise
with campus departments (e.g. Dining Services, Facilities, ITS,
Conference Services and Graphic Arts) to support programs.
Facilitate information requests from Academic departments.
- Oversee Reunion registration program for 2500+ guests. Hire,
train and supervise student Reunion registration team. Develop,
document, and manage Reunion processes, ensuring that staff and
other resources are efficiently utilized. Manage work-flow and
troubleshoot online registration and credit card payment and refund
program. Liaise with ITS and software vendor regarding registration
- Manage high volume schedule of email communications for Alumni
Relations. Develop and manage content for alumni electronic
newsletter. Compose text and design emails using email marketing
tool. Use judgment to schedule emails in concert with Advancement
Communications calendar. Create online event and registration pages
for alumni events. Collaborate with and train colleagues on use of
online engagement tools. Resolve all technical issues
(administrative or user side) with online engagement tools. Assess
effectiveness and make recommendations to Director for changes.
Serve as Alumni Relations' liaison for technical support to vendor.
Attend training and support sessions for the product.
- Manage office and individual staff procurement cards as well as
vendor reimbursements. Produce condolence letters on a scheduled
basis. Process and deposit all cash receipts for programs. Maintain
attendance list of alumni/guests and ensure appropriate coding in
database. Produce alumni profiles of event attendees. Create
nametags. Ensure accurate and timely update for online event
calendar and create weekly events email to Advancement. Respond to
alumni travel inquiries, liaise with tour operators, process
registrations and maintain list of alumni travelers. Assess alumni
website resources and recommend improvements.
- Develop office procedures and update regularly. Prepare and
maintain all HCAA meeting, committee and organizational documents,
notices and records. Manage logistical and dining services needs
for Association meetings and events. Staff registration table at
To prevent the infection and spread of COVID-19, and as an integral
part of its public health and safety measures, College of the Holy
Cross requires that all successful applicants show proof of full
vaccination by an FDA-approved COVID-19 vaccine before beginning
employment, unless an exemption from this policy has been granted.
Applicants believing they need an accommodation of this policy
because of a disability, sincerely-held religious belief, or
otherwise should inform Human Resources after an offer of
employment is extended; please do not include any medical, genetic,
or religious information on your application materials.
- Bachelor's degree preferred
- Incumbents must have a minimum of two years of experience
(education may count toward experience).
- Must be highly organized, detail oriented, and have the ability
to work competently and efficiently in a multi-task environment
with the ability to prioritize responsibilities.
- Must be focused, motivated to learn, and flexible to
- Must have excellent written communication and interpersonal
skills including phone manner and personal presentation.
Initiative, good judgment and sensitivity to confidential
- Must possess an aptitude for and commitment to learning new
systems and applications. Expertise in the functional use of Excel,
Word, Google Docs & Forms.
- Strong sense of the mission of the College
Technical Specifications include:
- Ellucian Advance
This is a full-time, non-exempt level position. The College is
committed to providing competitive market pay for its employees.
The College also offers a competitive benefits package for
full-time staff, including:
NEW - condensed summer 4-day work week
Wellness programs & ongoing Training and Development
Generous paid time off
Free parking and free use of the athletic/fitness facilities.
Click here to learn more.
The College of the Holy Cross is a private, Jesuit Catholic,
undergraduate institution serving approximately 3,100 students.
Founded in 1843, Holy Cross is the oldest Catholic college in New
England and has a tradition of academic excellence. It is located
atop Mount Saint James in Worcester, Massachusetts. The
picturesque, 174-acre campus is an award-winning and registered
Worcester is a city of approximately 200,000 people centrally
located in the Commonwealth of Massachusetts. It is approximately
one hour from Boston, Hartford, and Providence, and three hours
from New York City. Worcester is known as the Heart of the
Commonwealth. Worcester offers many cultural and recreational
The College is an Equal Employment Opportunity Employer and
complies with all Federal and Massachusetts laws concerning Equal
Opportunity and Affirmative Action in the workplace.
A member of the Higher Education Consortium of Central
To review our Employee Benefit Options, please go to: https://www.holycross.edu/human-resources/benefits
Holy Cross Benefits at a Glance PDF for download: www.holycross.edu/media/212501/download?attachment
Please attach a cover letter addressing the position requirements
along with your resume.
In your cover letter please address how your work supports the
College's mission as a Jesuit, undergraduate liberal arts college
) and its core
commitment to diversity and inclusion. For more information, please