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Mail Services Specialist

Employer
Utica University
Location
Utica, New York
Salary
$16.00 per hour
Date posted
Dec 7, 2022

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Position Type
Administrative
Employment Type
Full Time

Job Details

Responsible for assisting the Coordinator of Communication Services in the daily operation of the Mail Room. Responsible for incoming and outgoing US mail, packages, internal mail and package deliveries to the UC community. Cross training required of Copy Center functions to assist as needed.

January 1, 2023- Utica University will start a flexwork program designed to give employees a greater work life balance.  This flexwork program is an alternative to the standard 8:30 a.m. to 5:00 p.m., Monday through Friday, work schedule. While employees’ salaries, vacation and sick time are based on a full-time (37.5 hours/week) schedule, employees work an abbreviated 32-hour work week, with the flexibility of working either a four-day week or five abbreviated days. Supervisors will work with employees on scheduling to ensure the needs of the department are met.

Major Responsibilities:

  • Provides essential service for the University and its various constituencies by operating main switchboard to receive incoming calls and routing calls to the appropriate department or individual.
  • Promotes a positive, service-oriented image of the University and the department by providing information when appropriate and referring other questions to the proper office or person in a courteous and professional manner.
  • Receives, sorts, processes and accurately distributes US mail, internal mail and all UPS, FedEx etc. packages to faculty, staff and residential students. Scans in all packages into QTrak tracking system. Maintains QTrak database and chain of custody for all packages.
  • Maintains the postage meter database, postage, supplies and software updates.
  • Processes all outgoing mail through USPS postage meter.
  • Researches and maintains updated information on US Postal Regulations to ensure compliance in all areas.
  • Trains student workers in customer service and office operations.
  • Maintains confidentiality of all items received in the mailroom.
  • Distributes paychecks securely and confidentially.
  • Cross trains as needed in the Copy Center.
  • Fills in for Copy Center Specialist during their absence or vacation.
  • Works with supervisor to develop specific goals that support Utica University’s operational plans. This is done at least annually through the annual performance evaluation process, however review of goals will occur throughout the year.
  • Responsible for working with supervisor and other team members to achieve successful results on all established individual and departmental goals and key performance indicators
  • Assists in training student workers in Copy Center and Mailroom operations.
  • Other duties as assigned.

Qualifications: Associate degree preferred. Customer service experience required.

Skills and Abilities:

  • Must be able to work quickly and efficiently to meet stringent deadlines.
  • Must demonstrate excellent organizational skills
  • Strong oral communication skills are required with excellent interpersonal skills.
  • Clerical aptitude, accuracy and attention to detail are required.
  • Proven record of strong customer service skills are required.
  • Must be able to lift fifty pounds on a regular basis in handling and delivering of packages.

Company

Founded in 1946, Utica University is a private comprehensive institution distinguished for its integration of liberal and professional study. Our dedicated faculty and staff have built a tradition of excellence in teaching and learning with particular emphasis on providing individual attention to students. The University enrolls approximately 3,700 students – approximately 2,700 undergraduates and 1,000 graduate students. 

A city of approximately 60,000, Utica is located at the foothills of the Adirondack Mountains in the Mohawk Valley region of upstate New York. The area offers easy access to a broad variety of cultural attractions, including the historic Stanley Performing Arts Center and renowned Munson Williams Proctor Arts Institute, as well as four-season recreation.

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