Desktop Support/User Support Technician, Office of Medical
Instructional Support Technician
Jacobs School of Medicine and Biomedical Sciences
Posting Link https://www.ubjobs.buffalo.edu/postings/39252
Professional Appointment Term
Posting Detail Information
As a Desktop Support/User Support Technician
, you will serve
as the primary contact for issue resolution related to PC hardware,
networking, and applications issues for students, faculty, and
staff in the Jacobs
School of Medicine and Biomedical Sciences
and the UBMD
Practice Plans and serves as a backup to the AV/User Support
Technician in the Office of Medical Computing.
In this position, you will:
- determine issues, record problem/incident and resolution
tickets, escalate problems as needed;
- provides direct operational services and assistance to all user
- respond directly to user support requests by phone, email,
ticket system, or in person to effect problem resolution;
- install, update, and provide technical support in the use of PC
equipment as necessary.
You will provide users with linkage to centrally supported IT and
AV services as needed. Coverage will include the Jacobs Schools
sites as well as the UBMD Practice Plans remote sites. Work may
include weekends and out of hours events.
Outstanding Benefits Package
Working at UB comes with benefits that exceed salary alone. There
are personal rewards including comprehensive health and retirement
plan options. We also focus on creating and sustaining a healthy
mix of work, personal and academic pursuit – all in an effort to
support your work-life effectiveness. Visit our benefits website to
learn about our
About The University at Buffalo
The University at Buffalo (UB) #ubuffalo is one of America’s
leading public research universities and a flagship of the State
University of New York system, recognized for our excellence and
our impact. UB is a premier, research-intensive public university
dedicated to academic excellence. Our research, creative activity
and people positively impact the world. Like the city we call home,
UB is distinguished by a culture of resilient optimism, resourceful
thinking and pragmatic dreaming that enables us to reach others
every day. Visit our website to learn more about the University at Buffalo
University at Buffalo is an affirmative action/equal
opportunity employer and, in keeping with our commitment, welcomes
all to apply including veterans and individuals with
- Bachelor’s degree with 2 years of experience or
professional certification with no experience.
- A combination of education and experience will be
- Requires local travel.
- Appointees will be required to have a valid license to operate
a motor vehicle in New York State or otherwise demonstrate their
capacity to meet the transportation needs of the job.
- Specific MAC /PC/Application trouble shooting experience and
MAC /PC OS skills.
- CompTIA A+ Certification.
- Experience working in a higher education environment.
- Experience working in a medical practice environment.
- Experience with one or more of the following tools (or
similar): MS 365, Zoom, Microsoft Teams, Panopto, SCCM, BOX, MS
OneDrive, JAMF, Beyond Trust (Bomgar), Windows OS Pro (10,11),
- Effectiveness in working with diverse people having a broad
range of skill levels and disciplinary backgrounds.
- Candidate must be able to differentiate colors used for
standard wire coding, and use standard AV and telecommunications
tools and equipment.
- Work may require moderate physical exertion including moving
hardware over 50 pounds with or without accommodations.
$55,000 - $65,000
Special Instructions Summary
Pursuant to Executive Order 161, no State entity, as defined by the
Executive Order, is permitted to ask, or mandate, in any form, that
an applicant for employment provide his or her current
compensation, or any prior compensation history, until such time as
the applicant is extended a conditional offer of employment with
compensation. If such information has been requested from you
before such time, please contact the Governor’s Office of Employee
Relations at (518) 474-6988 or via email at firstname.lastname@example.org.
Is a background check required for this posting?
Background Check Notification
Brendan Tom (he, him, his)
Director of Human Resources, Jacobs School of Medicine and
Deadline for Internal Applicants
Deadline for External Applicants
Date to be filled
Number of References Required
Reference Cutoff Date
Instructions to Applicant
For more information, click the "How to Apply" button.