Mail Clerk or Mail Clerk, Senior

Mail Clerk or Mail Clerk, Senior

Location: Postal Services
Regular/Temporary: Regular
Job ID: 606860
Full/Part Time: Full-Time

Workplace Culture

NAU aims to be the nation's preeminent engine of opportunity, vehicle of economic mobility, and driver of social impact by delivering equitable postsecondary value in Arizona and beyond.



Special Information

This position is an on-site position which requires the incumbent to complete their work primarily at an NAU site, campus, or facility with or without accommodation. Opportunities for remote work are rare.

Job Description

Northern Arizona University Postal Services is now hiring one (1) Mail Clerk or Mail Clerk, Senior to join our dynamic team. This position is full time benefit eligible. Application to this posting enters you into consideration for either position according to your skill set.

The Mail Clerk or Mail Clerk, Senior meets the daily mailing needs of the university as well as ensuring proper receipt of mail and packages. This position compiles and maintains records of items mailed or distributed to ensure access to timely and accurate information.

Mail Clerk or Mail Clerk, Senior informs faculty, staff, and students of changes in university mailing policies and serves as a point of contact to answer questions and resolve issues in a timely manner as well as meeting the financial processes of the retail and USPS sales operation, as well as assess stamp and postal inventory to maintain adequate merchandise.

Mail Clerk

Job Function and Duties

Handling and Processing US Mail in accordance with US Postal Standards - 55%

• Assist in receiving and sorting outgoing U.S. mail; meters mail and processes for delivery to U.S. Postal Service;
• Operates mail metering machines and electronic accounting system.
• Receives and sorts student and department mail; prepares bundles of mail and parcels for delivery to departments.
• Assist in receiving and processing incoming and outgoing insured, certified, express, and registered mail and parcels according to postal regulations.
• Processes all classes of mail including express mail and private carriers to ensure adherence to proper size, weight, postage, and other postal requirements.
• Follows campus operating processes and procedures for the unit and ensures compliance with specific NAU and USPS policies.

Customer Service - 20%

• Provides exceptional customer service at all times, willing to assist in various scenarios to ensure a high standard of service is met.
• Provides assistance to campus members with questions or issues related to the university's mailing processes.

Finanical Processing - 10%

• Sells postage stamps and money orders; hands out packages, certified, and registered mail.
• Assist in closing out cash drawer, money orders, and postage meter at end of shift

Administrative Duties - 10%

• Prepares and processes necessary paperwork related to mail services; maintains records on quantities and descriptions of materials received and distributed
• Compiles and organizes data related to NAU student, faculty, and staff mail.
• Updates university mailing data and information to ensure access to accurate and timely information
• Gathers and analyzes information and prepares reports evaluating the university's mailing processes and recognizing areas for growth.

Other duties as assigned - 5%

• Covering other areas due to absence,
• Operating Postal Services Contract Station POS system,
• Training students and full-time employees.

Mail Clerk, Senior

Job Functions and Duties

Handling and Processing US Mail in accordance with US Postal Standards - 50%

• Receives and sorts outgoing U.S. mail; meters mail and processes for delivery to U.S. Postal Service;
• Operates mail metering machines and electronic accounting system.
• Receives and sorts student and department mail; prepares bundles of mail and parcels for delivery to departments.
• Receives and processes incoming and outgoing insured, certified, express, and registered mail and parcels according to postal regulations.
• Processes all classes of mail including express mail and private carriers to ensure adherence to proper size, weight, postage, and other postal requirements.
• Follows campus operating processes and procedures for the unit and ensures compliance with specific NAU and USPS policies.

Customer Service - 20%

• Provides exceptional customer service at all times, willing to assist in various scenarios to ensure a high standard of service is met.
• Provides assistance to campus members with questions or issues related to the university's mailing processes.

Finanical Processing - 15%

• Sells postage stamps and money orders; hands out packages, certified, and registered mail.
• Closes out cash drawer, money orders, and postage meter at end of shift

Administrative Duties - 10%

• Prepares and processes necessary paperwork related to mail services; maintains records on quantities and descriptions of materials received and distributed
• Compiles and organizes data related to NAU student, faculty, and staff mail.
• Updates university mailing data and information to ensure access to accurate and timely information
• Gathers and analyzes information and prepares reports evaluating the university's mailing processes and recognizing areas for growth.

Other duties as assigned - 5%

Minimum Qualifications

Mail Clerk

• High School Diploma
• 1-2 years of customer service, retail, or administrative experience OR
• Any combination of relevant education and experience may be substituted for the educational requirement on a year-for-year basis.

Mail Clerk, Senior

• High School Diploma
• 1-3 years of customer service, retail, or administrative experience OR
• Any combination of relevant education and experience may be substituted for the educational requirement on a year-for-year basis.

Knowledge, Skills, & Abilities

Mail Clerk

Knowledge

• Working knowledge of tools, processes, and methods of campus mailing and retail/USPS sale operations.
• Knowledge of university mail maintenance methods and processes.

Skills

• Strong customer service skills.
• Data entry skills.
• Record keeping skills.

Abilities

• Balances competing priorities.
• Demonstrates problem solving, organizational, and analytical capabilities.
• Communicates effectively.
• Promotes a diverse, inclusive environment.

Mail Clerk, Senior

Knowledge

• Advanced knowledge of tools, processes, and methods of campus mailing and retail/USPS sales operations.
• Knowledge of university mail maintenance methods and processes.

Skills

• Strong customer service skills.
• Data entry skills.
• Record keeping skills.

Abilities

• Balances competing priorities.
• Demonstrates problem solving, organizational, and analytical capabilities.
• Communicates effectively.
• Promotes a diverse, inclusive environment.

Driving Requirement

Driving a vehicle on behalf of the university is a regular part of this position. Arizona Administrative Code Fleet Safety Policy requires all employees who drive on university business to pass an online defensive driving course and submit their driver's license number for periodic records review. The law applies to all faculty, staff, and students who drive any university-owned motorized vehicles or personally-owned vehicles on University business. A driving record check and completion of required training must be completed before driving occurs on behalf of the university. More information on the NAU Authorized Driver Policy can be found on the NAU website.

Background Information

This position has been identified as a safety/security sensitive position. Therefore, per AZ Revised Statute, Northern Arizona University requires satisfactory results for the following: a criminal background investigation, employment history investigation, degree verification (in some cases) and fingerprinting. If you are applying for a job that requires a CDL, you will be required to register with the Federal Motor Carrier Safety Administration Drug & Alcohol Clearinghouse and adhere to the clearinghouse requirements. Additionally, as an employer in the state of Arizona, NAU is required to participate in the federal E-Verify program that assists employers with verifying new employees' right to work in the United States. Finally, each year Northern Arizona University releases an Annual Security Report. The report is a result of a federal law known as the Clery Act. The report includes Clery reportable crime statistics for the three most recent completed calendar years and discloses procedures, practices and programs NAU uses to keep students and employees safe including how to report crimes or other emergencies occurring on campus. In addition, the Fire Safety Report is combined with the Annual Security Report for the NAU Flagstaff Mountain Campus as this campus has on-campus student housing. This report discloses fire safety policies and procedures related to on-campus student housing and statistics for fires that occurred in those facilities. If you would like a free paper copy of the report, please contact the NAUPD Records Department at (928) 523-8884 or by visiting the department at 525 E. Pine Knoll Drive in Flagstaff.

Salary

Salary range begins at $37,584. Annual salary commensurate with candidate's qualifications and related experience.

FLSA Status

This position is non-exempt under the Fair Labor Standards Act (FLSA). The incumbent is eligible for overtime pay or compensatory time according to University policy. Further, the employee must submit timesheets that accurately reflect all hours worked.

Benefits

This is a Classified Staff (CLS) position. NAU offers an excellent benefit package including generous health, dental and vision insurance; participation in the Arizona State Retirement System; paid vacation and 10 holidays per year; and tuition reduction for employees and qualified dependents. More information on benefits at NAU is available on the Human Resources benefits website. Classified Staff employees are in a probationary status for their first six months at NAU. NAU is a tobacco and smoke-free campus. Employees offered a position will be eligible for state health plans (including NAU's BCBS Plan). New employees are eligible for benefits on the first day of the pay period following their enrollment, after their employment date. Employees will have 31 days from their start date to enroll in benefits. Additionally, new employees will begin participating in the Arizona State Retirement System, and the long-term disability coverage that accompanies it, on the first of the pay period following 6 months after the new employee's start date.

Learning and Development

Your career at Northern Arizona University includes the opportunity for professional development. New employee on-boarding training includes courses to be completed within the first 30 days.

Immigration Suppt/Sponsorship

NAU will not provide any U.S. immigration support or sponsorship for this position.

Application Deadline

January 3, 2023 at 11:59 p.m.

How to Apply

To apply for this position, please click on the "Apply" button on this page. You must submit your application by clicking on the "Submit" button by midnight of the application deadline. If you need assistance completing your application there are instructions available on the Human Resources website or in person in the Human Resources Department located in Building 91 on the NAU Campus - on the corner of Beaver and DuPont Streets.

If you are an individual with a disability and need reasonable accommodation to participate in the hiring process please contact the Office of Equity and Access at: 928-523-3312/TDD - 928-523-1006 or PO Box 4083, Flagstaff AZ 86011.

Equal Employment Opportunity

Northern Arizona University is a committed Equal Opportunity/Affirmative Action Institution. Women, minorities, veterans and individuals with disabilities are encouraged to apply. NAU is responsive to the needs of dual career couples.

EEO is the Law Poster and Supplements

NAU is an Employer of National Service. AmeriCorps, Peace Corps, and other National Service alumni are encouraged to apply.



To apply, visit https://hr.peoplesoft.nau.edu/psp/ph92prta/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_APP_SCHJOB.GBL?Page=HRS_APP_JBPST&Action=U&FOCUS=Applicant&SiteId=1&JobOpeningId=606860&PostingSeq=1



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