Associate Director - Program Operations

Northeastern University
Massachusetts, United States
Salary Not specified
Posted Date
Dec 6, 2022

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Associate Director - Program Operations

About the Opportunity

This job description is intended to describe the general nature and level of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.


Working under the Assistant Dean for Professional Programs, the Associate Director will oversee the operations of Professional Master's Programs in the College of Science. This growing portfolio of programs offer advanced and competitive degrees to students across Northeastern's Global Campus Network. The Associate Director and team ensure that the day-to-day financial, human resource, scheduling, and other operational needs are fully met in addition to providing budget forecasting and other analysis into the performance of each program.

The primary focus of this position is to ensure quality program delivery and excellent levels of support to the faculty Program Directors, other faculty in the program, and to students. The Associate Director will maintain a personal portfolio of programs to oversee, while also leading a team of Program Operations Managers.

Specific responsibilities include managerial, operational, and programmatic duties. The Associate Director will be responsible for managing the team, recruiting/hiring/developing staff, and providing advanced analysis on program performance to the Assistant Dean and other College leadership. Operational duties include managing program budgets (including purchasing, reconciliation, and forecasting), managing hiring (faculty, teaching assistants, etc.), and space needs. Programmatic duties include supporting the faculty Program Directors with organizing recruitment activities, marketing efforts, student outreach, special events, and curriculum management support.

  • Bachelor's degree required, Master's degree preferred.
  • A minimum of six years professional work experience in nonprofits, education, or related field required.
  • Demonstrated analytical ability and skill set to deliver useful financial insight to decision makers.
  • Experience with Salesforce and Banner preferred.
  • Demonstrated skill in management and supervision.
  • Exemplary leadership, communication, time management, and organizational skills required.
  • Proficiency in Microsoft Office products.

The College maintains a strong culture of collaboration amongst our faculty and staff: successful candidates will demonstrate a respect for the work of their colleagues and a focus on achieving our shared goals in a highly collaborative manner.


Project and Team Management 30%
  • Lead the Graduate Operations team including recruiting, training, managing and developing staff.
  • Develop operational best practices and processes for all program modalities and locations, ensuring alignment with College operational procedures and to support program growth goals.
  • Proactively plan for projects and activities during peak periods. Work with team and with faculty Program Directors to prepare in advance for all major deadlines and busy periods.
  • Collect, track, and compile key metrics on program performance and curriculum as directed by Assistant Dean.
  • Train and develop team members to maximize their effectiveness.
  • Prioritize and report on escalation issues to the Assistant Dean or to other college leadership as needed. Proactively address other issues as needed on behalf of team.

Academic Administration 25%
  • Work with relevant Program Directors to help ensure all program classes are scheduled, assigned and staffed by appropriate faculty, teaching assistants (TAs), or other appropriate individuals. Work with COS-HR to ensure all provisions within the part-time faculty Collective Bargaining Agreement (CBA) or other applicable employment regulations are enforced.
  • Act as primary point of contact for program faculty on administrative matters. Communicate important updates to faculty, maintain Good Faith Consideration tracking for part-time faculty.
  • As part of class scheduling, maintain a clear scheduling system for key department resources, including teaching labs, to effectively and safely use space. Work to address scheduling issues, room change requests, and other logistical issues which would hinder the successful delivery of a course.

Business Operations 25%
  • Provide business operations support across a portfolio of programs, as directed by the Assistant Dean that meets the demands/requirements of all regional/satellite campuses
  • Initiate any human resources or faculty affairs transactions necessary for the program, follow up with COS HR as needed to complete the request.
  • Track program budgets, reconcile expenses, and meet regularly with COS Finance team to discuss planned spending
  • Provide data, analysis, forecasting and other support as needed to College leadership to facilitate the startup of new programs or the expansion of existing programs to new network locations
  • Work with and provide support to program leadership as they plan program functions including recruitment events, information sessions, new student welcomes, graduation celebrations, etc.
  • Makes purchases and other financial transactions as required to support program operations

Program Metrics, Reporting, and Special Projects 20%
  • As directed by the Assistant Dean, support the compiling, tracking, and monitoring of key performance metrics for programs.
  • Work with and provide support to program leadership as they plan program functions including recruitment events, information sessions, new student welcomes, graduation celebrations, etc.
  • Work with COS Marketing and Communications and academic home departments to ensure that the program web presences (websites, social media, ads) and other collateral (flyers, mailings, etc.) are correct and up to date.
  • Other duties as assigned.

Position Type

Academic Administration

Additional Information

Northeastern University considers factors such as candidate work experience, education and skills when extending an offer.

Northeastern has a comprehensive benefits package for benefit eligible employees. This includes medical, vision, dental, paid time off, tuition assistance, wellness & life, retirement- as well as commuting & transportation. Visit for more information.

Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff. Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion.

All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.

To learn more about Northeastern University's commitment and support of diversity and inclusion, please see

To apply, visit


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