IT Systems Manager
About the Opportunity
Under direction of the Director of Finance, The IT Systems Manager
ensures that technology assets function in accordance with the
needs of faculty and staff with stability and security as primary
concerns. This includes providing on-site support to CPS faculty
and staff, maintaining inventory of technology-related assets,
preparing and maintaining CPS-sponsored computer labs, deploying
technological assets for special programs (such as Foundation
Year), providing general support and consultation for desktop
software The IT Systems Manager will also troubleshoot hardware and
software problems as they arise, provide direction as necessary
when viruses, phishing scams (and the like) occur, and coordinate
backups, upgrades, and maintenance. This position serves as the
primary point-of-contact with central ITS Help Desk personnel on
behalf of CPS faculty and staff. In addition to desktop support,
this position acts as security administrator for key enterprise
systems and may assist with special technology projects including
but not limited to HTML multimedia and graphics support. In
addition, this position will supervise other members of the
Operations Team, including part-time work-study students, with the
goal of ensuring the standards and expectations of customer service
as determined by the Director.
Act as principal operational point of contact with
Northeastern ITS for matters unrelated to application development,
in order to coordinate special projects, keep abreast of technology
and infrastructure changes, deliver OS and hardware deployments and
to represent the technology interests of CPS within the University.
Attend bi-weekly IT Providers meetings and communicate relevant
issues to the Director and the Operations Team.
Deploying new computer equipment and peripherals.
Maintaining inventory of technological assets: tracking of assets
that have been deployed to faculty and staff, and those that have
been retired and/or recycled. Managing annual deployments of
refreshed hardware to Faculty and Staff.
Maintenance of CPS-sponsored computer labs at campuses
in the Boston area. Ensure proper desktop software, audio/visual,
and peripheral needs are met (printing, projecting, etc.) in these
labs. Perform or arrange hardware repairs and software updates.
Work directly with the Faculty, Program Managers, and the Director
to provide the resources requested in these labs.
Remaining current with newly available consumer products
in order to help the College attain its strategic goal of being an
Supervise, ensure and, when necessary, provide a high
standard of operational technical customer service for faculty and
staff of the College of Professional Studies. Provide escalated
support for issues and act as technological lead for the Operations
Provide mentoring and leadership through coaching,
empowering, and facilitating a dynamic team environment. Plan for
any support employees in career and professional development
opportunities aligned with organization's needs. Manage team
workload to create a collaborative environment and enhance their
work and development. Document all work completed into the
appropriate tracking and workload management tool.
- Bachelor's degree required.
- Computer Science or MIS degree preferred.
- Minimum 7 years of demonstrated success in desktop support,
asset deployment, tracking and inventorying processes.
- High-level knowledge of popular desktop software packages
(Microsoft Office, Adobe Cloud Suite, etc) and desktop/mobile
Operating Systems (Windows, Mac O/S, iOS, Android, etc.).
- Demonstrated expertise with software imaging tools and remote
image deployment suites such as Casper, LANDesk, etc.
- Knowledge of hardware diagnostic software, computer security
(virus, malware, phishing, etc.) and backup and restore
- Working knowledge of enterprise audio-visual systems and video
- Comprehensive understanding of distributed computer networking
environments and their supporting networking technologies (both
wired and wireless). Advanced hardware/software troubleshooting
- Strong communication and time management skills. Ability to
- Organizational and security administration experience.
Northeastern University is an equal opportunity employer, seeking
to recruit and support a broadly diverse community of faculty and
staff. Northeastern values and celebrates diversity in all its
forms and strives to foster an inclusive culture built on respect
that affirms inter-group relations and builds cohesion.
All qualified applicants are encouraged to apply and will receive
consideration for employment without regard to race, religion,
color, national origin, age, sex, sexual orientation, disability
status, or any other characteristic protected by applicable
To learn more about Northeastern University's commitment and
support of diversity and inclusion, please see
To apply, visit https://northeastern.wd1.myworkdayjobs.com/en-US/careers/job/Boston-MA-Main-Campus/IT-Systems-Manager_R111156-1