IT Systems Manager

Employer
Northeastern University
Location
Massachusetts, United States
Salary
Salary Not specified
Posted Date
Dec 6, 2022


IT Systems Manager

About the Opportunity

Position Summary:

Under direction of the Director of Finance, The IT Systems Manager ensures that technology assets function in accordance with the needs of faculty and staff with stability and security as primary concerns. This includes providing on-site support to CPS faculty and staff, maintaining inventory of technology-related assets, preparing and maintaining CPS-sponsored computer labs, deploying technological assets for special programs (such as Foundation Year), providing general support and consultation for desktop software The IT Systems Manager will also troubleshoot hardware and software problems as they arise, provide direction as necessary when viruses, phishing scams (and the like) occur, and coordinate backups, upgrades, and maintenance. This position serves as the primary point-of-contact with central ITS Help Desk personnel on behalf of CPS faculty and staff. In addition to desktop support, this position acts as security administrator for key enterprise systems and may assist with special technology projects including but not limited to HTML multimedia and graphics support. In addition, this position will supervise other members of the Operations Team, including part-time work-study students, with the goal of ensuring the standards and expectations of customer service as determined by the Director.

Job Responsibilities:

10% Act as principal operational point of contact with Northeastern ITS for matters unrelated to application development, in order to coordinate special projects, keep abreast of technology and infrastructure changes, deliver OS and hardware deployments and to represent the technology interests of CPS within the University. Attend bi-weekly IT Providers meetings and communicate relevant issues to the Director and the Operations Team.

20% Deploying new computer equipment and peripherals. Maintaining inventory of technological assets: tracking of assets that have been deployed to faculty and staff, and those that have been retired and/or recycled. Managing annual deployments of refreshed hardware to Faculty and Staff.

20% Maintenance of CPS-sponsored computer labs at campuses in the Boston area. Ensure proper desktop software, audio/visual, and peripheral needs are met (printing, projecting, etc.) in these labs. Perform or arrange hardware repairs and software updates. Work directly with the Faculty, Program Managers, and the Director to provide the resources requested in these labs.

10% Remaining current with newly available consumer products in order to help the College attain its strategic goal of being an innovation leader.

30% Supervise, ensure and, when necessary, provide a high standard of operational technical customer service for faculty and staff of the College of Professional Studies. Provide escalated support for issues and act as technological lead for the Operations Team.

10% Provide mentoring and leadership through coaching, empowering, and facilitating a dynamic team environment. Plan for any support employees in career and professional development opportunities aligned with organization's needs. Manage team workload to create a collaborative environment and enhance their work and development. Document all work completed into the appropriate tracking and workload management tool.

Qualifications:
  • Bachelor's degree required.
  • Computer Science or MIS degree preferred.
  • Minimum 7 years of demonstrated success in desktop support, asset deployment, tracking and inventorying processes.
  • High-level knowledge of popular desktop software packages (Microsoft Office, Adobe Cloud Suite, etc) and desktop/mobile Operating Systems (Windows, Mac O/S, iOS, Android, etc.).
  • Demonstrated expertise with software imaging tools and remote image deployment suites such as Casper, LANDesk, etc.
  • Knowledge of hardware diagnostic software, computer security (virus, malware, phishing, etc.) and backup and restore techniques,
  • Working knowledge of enterprise audio-visual systems and video conferencing hardware/software.
  • Comprehensive understanding of distributed computer networking environments and their supporting networking technologies (both wired and wireless). Advanced hardware/software troubleshooting skills.
  • Strong communication and time management skills. Ability to learn quickly.
  • Organizational and security administration experience.


Position Type

Information Technology

Additional Information

Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff. Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion.

All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.

To learn more about Northeastern University's commitment and support of diversity and inclusion, please see www.northeastern.edu/diversity.


To apply, visit https://northeastern.wd1.myworkdayjobs.com/en-US/careers/job/Boston-MA-Main-Campus/IT-Systems-Manager_R111156-1



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