Relationship Manager, Operations

College of the Holy Cross
Massachusetts, United States
Salary Not Specified
Posted Date
Dec 5, 2022

About College of the Holy Cross:

Founded in 1843 in Worcester, Massachusetts, the College of the Holy Cross is among the nation's leading liberal arts institutions. A highly selective, four-year, exclusively undergraduate college of 3,100 students, Holy Cross is renowned for offering a rigorous, personalized education in the Jesuit, Catholic tradition.

Holy Cross highly values the unique skills, perspective, talents and passion that each employee contributes to its learning community. To work at The College is to accept an invitation to participate in the growth and development of all campus members, students, faculty and staff. The College's commitment to diversity is an important feature of the Holy Cross education. Informed by the presence of diverse interpretations of the human experience, Holy Cross is building a community marked by freedom, mutual respect, and civility. We seek others who support our values of diversity and inclusiveness. Job candidates of all diverse backgrounds who embrace the open and inclusive culture of Holy Cross are welcome and encouraged to apply.

Job Description:

Reporting to the Director of Customer Experience, the Relationship Manager (Operations) acts as liaison between Information Technology Services and administrative departments, including Athletics, Dining Services, Facilities, Human Resources, and Public Safety. This position's primary goal is to help administrative departments identify and achieve efficiencies and automations that allow for staff to focus on the business of the College. The incumbent is responsible for managing and supporting a portfolio of applications used in administrative support of the functions of the College. This position works with administrative departments to determine needs and evaluate technology solutions. This position will serve as a point of escalation for customer issues and shepherd projects through governance processes.

Major Areas of Responsibility
  • Serve as a liaison between ITS and administrative departments, working to understand and evaluate needs and then propose and implement technical solutions.
  • Work with administrative departments to review processes and procedures, with an eye towards suggesting technology to increase efficiency and automation.
  • Oversee a portfolio of applications related to the administrative work of the College.
  • Work with other members of the ITS department shepherd projects through the proposal, design, implementation, and support process.
  • Work with the Application Developer(s) to enhance and support custom built technical applications.


Minimum Qualifications
  • Bachelor's degree and at least 3 years of related experience.
  • Experience administering software applications.
  • Experience gathering and documenting requirements and building solutions specifications.
  • Ability to learn new software applications.
  • Strong communication and collaboration skills required.
  • Higher education experience is strongly preferred.
  • Experience administering public safety applications (door access, camera systems) is a plus but not required and can be trained.
  • Experience working with an HRIS team is a plus but not required and can be trained.
  • Experience working with Athletics systems is a plus but not required and can be trained.
  • Experience working with campus dining systems is a plus but not required and can be trained.
To mitigate the spread and effects of COVID-19, and as an integral part of its public health and safety measures, College of the Holy Cross requires that all successful applicants show proof of full, up-to-date vaccination (including a booster dose once eligible) by an FDA-approved COVID-19 vaccine before beginning employment, unless an accommodation exempting the applicant from this policy has been granted. Applicants who wish to request an accommodation based on a disability or sincerely-held religious belief should inform Human Resources after an offer of employment is extended; please do not include any medical, genetic, or religious information in your application materials.

Additional Information:

This is a full-time, exempt level position. The College is committed to providing competitive market pay for its employees. The annual salary for this position ranges from $70,000 - $75,000 and is commensurate with experience and qualifications. The College also offers a competitive benefits package for full-time staff, including:
  • 10% College contribution to the 403(b) Retirement Plan (1 year wait waiver available)
  • Hybrid work
  • NEW - condensed summer 4-day work week
  • Tuition benefits
  • Wellness programs & ongoing Training and Development opportunities
  • Generous paid time off
  • Free parking and free use of the athletic/fitness facilities.
  • Click here to learn more.
College Description

The College of the Holy Cross is a private, Jesuit Catholic, undergraduate institution serving approximately 3,100 students. Founded in 1843, Holy Cross is the oldest Catholic college in New England and has a tradition of academic excellence. It is located atop Mount Saint James in Worcester, Massachusetts. The picturesque, 174-acre campus is an award-winning and registered arboretum.

Region Description

Worcester is a city of approximately 200,000 people centrally located in the Commonwealth of Massachusetts. It is approximately one hour from Boston, Hartford, and Providence, and three hours from New York City. Worcester is known as the Heart of the Commonwealth. Worcester offers many cultural and recreational opportunities which you can read more about here .

The College of the Holy Cross is an EEO/AA/Disability/Vets Employer.

A member of the Higher Education Consortium of Central Massachusetts (HECCMA).

To review our Employee Benefit Options, please go to:

Holy Cross Benefits at a Glance PDF for download: click here

Application Instructions:

Please attach a cover letter addressing the position requirements along with your resume.

In your cover letter please address how your work supports the College's mission as a Jesuit, undergraduate liberal arts college (see ) and its core commitment to diversity and inclusion. For more information, please visit .

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