About College of the Holy Cross:
Founded in 1843 in Worcester, Massachusetts, the College of the
Holy Cross is among the nation's leading liberal arts institutions.
A highly selective, four-year, exclusively undergraduate college of
3,100 students, Holy Cross is renowned for offering a rigorous,
personalized education in the Jesuit, Catholic tradition.
Holy Cross highly values the unique skills, perspective, talents
and passion that each employee contributes to its learning
community. To work at The College is to accept an invitation to
participate in the growth and development of all campus members,
students, faculty and staff. The College's commitment to diversity
is an important feature of the Holy Cross education. Informed by
the presence of diverse interpretations of the human experience,
Holy Cross is building a community marked by freedom, mutual
respect, and civility. We seek others who support our values of
diversity and inclusiveness. Job candidates of all diverse
backgrounds who embrace the open and inclusive culture of Holy
Cross are welcome and encouraged to apply.
Reporting to the Director of Customer Experience, the Relationship
Manager (Student Systems) acts as liaison between Information
Technology Services and administrative departments including
Admissions, Advancement, the Division of Student Development and
Mission, and the Registrar's office. This position's primary goal
is to help administrative departments identify and achieve
efficiencies and automations that allow for staff to focus on the
business of the College. The incumbent is responsible for managing
and supporting a portfolio of applications used in administrative
support of the functions of the College. This position works with
administrative departments to determine needs and evaluate
technology solutions. This position will serve as a point of
escalation for customer issues and shepherd projects through
Major Areas of Responsibility
- Serve as a liaison between ITS and administrative departments,
working to understand and evaluate needs and then propose and
implement technical solutions.
- Work with administrative departments to review processes and
procedures, with an eye towards suggesting technology to increase
efficiency and automation.
- Oversee a portfolio of applications related to the
administrative work of the College.
- Work with other members of the ITS department shepherd projects
through the proposal, design, implementation, and support
- Work with the Application Developer(s) to enhance and support
custom built technical applications.
- Learn and document the student lifecycle along with all the
systems that support it, from recruitment to commencement and
- Bachelor's degree and at least 3 years of related
- Experience administering software applications.
- Experience gathering and documenting requirements and building
- Ability to learn new software applications.
- Strong communication and collaboration skills required.
- Experience in PeopleSoft Campus Solutions is a plus but not
required and can be trained.
- Experience with CRMs (e.g. Salesforce) is a plus but not
required and can be trained.
- Experience with Workday is a plus but not required and can be
- Higher education experience is strongly preferred.
To mitigate the spread and effects of COVID-19, and as an integral
part of its public health and safety measures, College of the Holy
Cross requires that all successful applicants show proof of full,
up-to-date vaccination (including a booster dose once eligible) by
an FDA-approved COVID-19 vaccine before beginning employment,
unless an accommodation exempting the applicant from this policy
has been granted. Applicants who wish to request an accommodation
based on a disability or sincerely-held religious belief should
inform Human Resources after an offer of employment is extended;
please do not include any medical, genetic, or religious
information in your application materials.
This is a full-time, exempt level position. The College is
committed to providing competitive market pay for its employees.
The annual salary for this position ranges from $70,000 - $75,000
and is commensurate with experience and qualifications. The College
also offers a competitive benefits package for full-time staff,
- 10% College contribution to the 403(b) Retirement Plan (1 year
wait waiver available)
- Hybrid work
- NEW - condensed summer 4-day work week
- Tuition benefits
- Wellness programs & ongoing Training and Development
- Generous paid time off
- Free parking and free use of the athletic/fitness
- Click here to learn more.
The College of the Holy Cross is a private, Jesuit Catholic,
undergraduate institution serving approximately 3,100 students.
Founded in 1843, Holy Cross is the oldest Catholic college in New
England and has a tradition of academic excellence. It is located
atop Mount Saint James in Worcester, Massachusetts. The
picturesque, 174-acre campus is an award-winning and registered
Worcester is a city of approximately 200,000 people centrally
located in the Commonwealth of Massachusetts. It is approximately
one hour from Boston, Hartford, and Providence, and three hours
from New York City. Worcester is known as the Heart of the
Commonwealth. Worcester offers many cultural and recreational
opportunities which you can read more about here
The College of the Holy Cross is an EEO/AA/Disability/Vets
A member of the Higher Education Consortium of Central
To review our Employee Benefit Options, please go to: https://www.holycross.edu/human-resources/benefits
Holy Cross Benefits at a Glance PDF for download: click here
Please attach a cover letter addressing the position requirements
along with your resume.
In your cover letter please address how your work supports the
College's mission as a Jesuit, undergraduate liberal arts college
) and its core
commitment to diversity and inclusion. For more information, please