Collection Assistant Manager

Position Details

Position Information

Position Type
Civil Service

Classification Title
Collection Assistant Manager

Position's Functional Title
Collection Assistant Manager

Position Start Date

Position End Date (if temporary)

Position Summary

Governors State University is seeking to hire a Collection Assistant Manager to assist in planning, supervising, developing, and managing policies related to in-house collections, pre-claim services and external collection entities. The position further assists with supervision of the Student Accounts team. The position requires employee to act as liaison to departments within the university and contacts outside the university.

35% Management:
• Assists in developing and implementing collection policies and procedures
• Supervises and trains assigned staff
• Attend meetings to represent Student Accounts as needed.
• Conduct student account presentations at student orientation sessions.
• Assist Student Account team members with difficult situations that require a manager.
• Respond in detail to students that require a manager review.
• Back-up for annual billing table set up. Included but not limited to:
o Acting as liaison between departments to ensure accuracy of information
o Testing new programs and fees
o Reviewing data entered for accuracy
o Testing the tuition calculator for accuracy

35% Collections:
• Facilitate all aspects of the in-house collection process.
• Serve as a resource person and act as liaison to collection agencies, students and other campus departments.
• Refer accounts to third party collection agencies when in-house collection efforts have been exhausted.
• Bankruptcies
o Monitor active student bankruptcies.
o Obtain, scan and organize bankruptcy notices on the network.
o Perform necessary procedures to a student’s account once the bankruptcy has discharged or dismissed.
• Monitor and maintain the term collection placement schedule to both the State of Illinois Offset System and the collection agencies.

25% Student Accounts:
• Illinois Attorney General Write-offs
• Perform monthly reconciliations for the collection clearing account.
• Responsible for employee’s direct extension. Back up Student Accounts telephone line as needed.
• Administration and coordination of the federal student loan programs (Perkins & Nurse Faculty Loan Program)
o Reconcile statements from UAS monthly
o Act as liaison for UAS
o Facilitate the Perkins loan assignments

5% Miscellaneous duties as assigned including bur not limited to:
• Perform duties for direct reports during absences.
• Backup Director of Financial Services, as needed.
• Perform analysis and create reports related to functions described in this job description document.

Starting Salary: $41,340.00.
(This is a non-unionized position. Salary starts at the base and is determined based on Education and Experience exceeding the minimum qualifications).

This position qualifies for an expansive suite of fringe benefits including, various insurance options, paid time off, retirement and investment options, and tuition waivers. Visit: https://www.govst.edu/benefits/ .

Minimum Qualifications

REQUIRED : COLLEGE / UNIVERSITY TRANSCRIPTS, WHICH INCLUDES THE EARNED DEGREE AND CONFERRED DATE MUST BE ATTACHED FOR CONSIDERATION MEETING THE MINIMUM QUALIFICATIONS FOR THIS POSITION (See “Special instructions to applicants” section below).

1. Any one or any combination of the following, totaling two (2) years, from the categories below:

A. College course work that included courses in finance, accounting, business administration, business management, or a closely related field

• 30 semester hours equals one (1) year
• Associate degree (60 semester hours) equals eighteen months (18 months)
• 90 semester hours equals two (2) years
• Bachelor’s degree (120 semester hours) equals three (3) year

B. Collection, consumer credit, or business experience that required knowledge of collection methods and procedures.

2. Two (2) years of collection experience comparable to the Collection Specialist level or in other positions of comparable responsibility.

EXAM TYPE : CREDENTIAL ASSESSMENT ( YOU DO NOT NEED TO COME IN FOR THIS EXAM .)

For more details about this classification, visit: https://www.sucss.illinois.gov/pages/classspec/Detail.aspx?tblClassIndexID=4084.

Preferred Qualifications

• Prior customer service experience
• Prior collection experience
• Prior bankruptcy experience
• Prior management experience

Posting Date
01/27/2023

Closing Date
02/06/2023

Open Until Filled
No

Posting Number
CS0747P

Type of Search
External

Quicklink for Posting
https://employment.govst.edu/postings/8000

Employee ID

Department

Special Instructions to Applicants

DOCUMENTATION REQUIREMENT :

For consideration, applicants are required to attach the following:
1: All College/University Transcripts for credit toward meeting the minimum qualifications.
2: Online Application – Must be fully completed, include all dates of employment, employment status (full-time or if part-time, include percentages), job duties and responsibilities (full details).
3: Cover Letter.
4: Resume.
5: A list of three Professional References (We will only contact your references if you are a finalist).

RESIDENCY REQUIREMENT :
Illinois residency required within 180 days of the hire date.

CREDENTIAL ASSESSMENT EXAM DETAILS :
This vacancy involves a Credential Assessment Examination which consist of a review and rating of the applicants Education, Experience, Licenses, and other qualifications. Applicants are required to provide electronic documentation as listed above to verify that the minimum qualifications for this position has been met.

VETERAN’S PREFERENCE POINTS :
Veterans may be eligible to receive additional points on a passing final examination score. To determine eligibility, submit one of the following documents to the Department of Human Resources:
1: Department of Defense – DD214 / DD215
2: National Guard – NGB22 Form
3: Discharge Orders
4: Reserves – DD256 Discharge Certificate

Note: Documentation must be received by the closing date of this posting.

Supplemental Questions

Required fields are indicated with an asterisk (*).

1. * Are you a resident of the State of Illinois?
   • Yes
   • No
2. How did you hear about this employment opportunity?
   • Public Job Posting
   • Internal Job Posting
   • Agency Referral
   • Advertisement/Publication
   • Personal Referral
   • Website
   • Other
3. Have you completed the entire application including beginning and end dates of employment, full time/part time status, and percentages?
   • Yes
   • No
4. Have you attached a copy of your college/university transcript to have your college credits considered for meeting the minimum qualifications?
   • Yes
   • No

Required Documents
Required Documents

1. Resume
2. Cover Letter
3. List of Three Professional References
4. Transcripts

Optional Documents

1. Veteran’s/Military Preference Points Documentation
2. Other
3. Other2
4. Other3