Position Details

Position Information

Posting date

12/05/2022

Closing date

Open Until Filled

Yes

Position Number

1011997

Position Title

Assistant Director of Athletics Ticketing and Sales

Department this Position Reports to

Athletics

Hiring Range Minimum

$18.70

Hiring Range Maximum

$23.37

SEIU Level

Not an SEIU Position

FLSA Status

Non-Exempt

Employment Category

Regular Full Time

Scheduled Months per Year

12

Scheduled Hours per Week

40

Schedule

• Typical work hours are from 9am-5pm on non-gamedays
• Expected to work nights and weekends when competitions are occurring

Location of Position

Hanover, NH
Athletic Ticket Office, Berry Gym

Remote Work Eligibility?

Onsite only

Is this a term position?

No

If yes, length of term in months.

Is this a grant funded position?

No

Position Purpose

Manages ticket operations and sales for the athletics department including sales configuration in the AudienceView software, staff hiring, training, scheduling and supervision, and implementing and generating strategies to improve efficiency and increase revenue. Works with the Associate Director of Financial Operations for Ticketing and Sales to build revenue strategies and implement new initiatives. Participates in other athletics department sales.

Description

Dartmouth College Athletics – Official Athletics Website (dartmouthsports.com)

Required Qualifications - Education and Yrs Exp

Bachelors plus 3-5 years' experience or equivalent combination of education and experience

Required Qualifications - Skills, Knowledge and Abilities

Skills & Knowledge
• Strong interpersonal and management skills.
• Ability to interact effectively with Athletic Ticket Office patrons.
• Accuracy and attentiveness to detail.
• Working knowledge of computers especially the Windows platform.
• Ability to work under pressure
• Working knowledge and familiarity with Microsoft Word, Excel, and or equivalent desktop applications.
• Willingness to work a schedule that regularly includes evening and weekend hours.
• Interest in athletics preferred.
• Knowledge of AudienceView sales and CRM software a plus

Preferred Qualifications

Department Contact for Cover Letter and Title

Brendan Bisset

Equal Opportunity Employer

Dartmouth College is an equal opportunity/affirmative action employer with a strong commitment to diversity and inclusion. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications by members of all underrepresented groups are encouraged.

Background Check

Employment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Special Instructions to Applicants

All Dartmouth College employees, whether working on-site or remotely, are required to be up to date with vaccination against COVID -19 (or to have received an approved exemption from vaccination through the Office of Institutional Diversity and Equity). Please visit https://dartgo.org/vaxpolicy for details. Compliance with this requirement is a condition of employment. Failure to meet this condition of employment within the first 30 days may result in Dartmouth in its sole discretion ending employment.

Dartmouth College has a Tobacco-Free Policy. Smoking and the use of tobacco-based products (including smokeless tobacco) are prohibited in all facilities, grounds, vehicles or other areas owned, operated or occupied by Dartmouth College with no exceptions. For details, please see our policy. https://policies.dartmouth.edu/policy/tobacco-free-policy


Additional Instructions

Quick Link

https://searchjobs.dartmouth.edu/postings/65404

Key Accountabilities

Description

Ticket and Sales Management


• Manage the sale of tickets to home contests including delivery, instruction for use/download, and access to the game.
• Facilitates and executes timelines for seasonal ticket sales including on-sale dates, renewal periods, and deadlines for season and single game tickets.
• Applies knowledge of seating characteristics and merits of each venue in advising patrons on ticket purchases.
• Processes complimentary and donated ticket requests and follows department, Ivy and NCAA regulation for the use and preparation of these tickets.
• Generates daily and end of game reports as needed.
• Researches and proposes pricing strategies and revenue generating options.
• Participates in all athletics department sales including fitness passes, lockers, merchandise and other related functions.

Percentage Of Time

40

Description

Ticket Staff and Game Management


• Hires, Trains and schedules event/game day and student staff. Ensures payroll is correct and assists staff in working with Human Resources and payroll departments.
• Supervises a team seasonal temporary sales and operations staff who assist with administrative functions in the Sales Office during regular business hours. Delegates assignments and is responsible for setting employee goals, assessing performance, and providing feedback.
• Oversees weekly event ticket preparation to ensure game-day is set up and ready for the game manager.
• Oversees ticket related game-day operations for home varsity contests including complete set up, and break down of hardware and software.
• Collaborate with marketing, compliance, partnerships, and facilities staff to ensure game-day operations run smoothly.
• Directs and oversees player complementary admission procedures to ensure compliance with Ivy and NCAA regulations.
• Develops ad hoc actions to respond to last minute seating problems.
• Reconciles receipts and unsold tickets, complimentary pass lists, student attendance, scan rates, attendance, and other information related to attendance from game ticket sales.
• Generates daily and end of game reports as needed.

Percentage Of Time

25

Description

Software/Database management/administration


• Assists with the maintenance of the sales office website through the ticketing software.
• Provides relevant statistics to other Athletic Department offices based on data extracted from sales software.
• Maintains the Ticket sales mailing and email lists; ensures that all patron information is entered and current.
• Merges duplicate accounts and eliminates obsolete accounts.
• Establishes accounts for system users with appropriate access limitations
• Applies knowledge of the Athletic Sales Office ticketing software and assists in system administration.

Percentage Of Time

25

Description

Office Management


• Maintains inventory of office supplies
• Maintains files for upcoming and past events. Annotates files regarding complimentary tickets and seats which need to be held for technical requirements, VIP seating and other reasons.
• submits financial documentation for reimbursement and consignment ticket sales.
· Participates in the daily oversight of operations for the Sales Office
• Troubleshoots software problems within AudienceView and for hardware including Ticket scanners, printers, and computers.
• Serves as liaison to the various Athletic Department offices to explain Ticket Office policies and procedures relevant to day-to-day operations and upcoming events.
· Ensures policies and procedures are implemented, approved, and monitored for the sale and allocation of tickets for ticketed varsity sports.
· Creates and maintains exceptional customer service environment- has a demonstrated knowledge of sales office operations.
• Generates and implements long term and/or short-term procedural modifications. Provides information and necessary support services to other areas of the Athletic Department.
• Reconciles cash receipts, cash boxes, and change funds for daily operations.
• Responsible for ongoing communication with ticket purchasers, including on sale and renewal deadline notifications, date and time changes and other communications relevant to ticket purchasers.

Percentage Of Time

10

-

--

Demonstrates a commitment to diversity, inclusion, and cultural awareness through actions, interactions, and communications with others.

--

Performs other duties as assigned
Supplemental Questions

Required fields are indicated with an asterisk (*).

1. * How did you hear about this employment opportunity?
   • Talent Acquisition Consultant
   • AbilityJOBS
   • American Library Association
   • CareerBuilder
   • Chronicle of Higher Education
   • Chronicle of Philanthropy
   • Dartmouth College Employment Website
   • Glassdoor
   • Internal Employee Referral
   • HERC
   • Higher Ed Jobs
   • Indeed
   • Inside Higher Ed Jobs
   • LinkedIn
   • National Black MBA Association
   • Recruit Military
   • Prospanica
   • Valley News
   • Other (Please specify below)
   • Handshake
2. If you answered 'Other' to the above question, please specify here
   
   (Open Ended Question)
   
   

Documents Needed to Apply
Required Documents

1. Resume
2. Cover Letter

Optional Documents