Assistant Director of Student Accounts

Assistant Director of Student Accounts

Chatham University is accepting applications for the position of Assistant Director of Student Accounts. The Assistant Director of Student Accounts located in the Office of Student Accounts, reports to the Assistant Vice President for Financial Aid and Student Accounts in the Enrollment Management Division.

The Assistant Director is responsible for assisting with the administration of all functions related to billing and accounts receivable. This position is responsible for corporate payment options, UPMC billing, student refunds, monthly student billing and overall student accounts receivables.

This position will have the opportunity to work a hybrid schedule with both remote and in-person work on a weekly basis. Specific schedules are based on job functions and project workload and are determined with supervisor.

Chatham University strives to promote a ca mpus environment that understands and embraces multiculturalism while increasing individuals' intercultural competence. We actively work to build and sustain a diverse and culturally vibrant campus, which promotes employee and student success and retention. Learn more at: https://www.chatham.edu/mission-and-values/diversity-and-inclusion/index.html .

Duties and Responsibilities:

• Research and resolve any discrepancies or issues related to a student account or student charges.
• Manage application and employee verification letters; Calculate corporate tuition reductions; Send students required documents to submit to employer, send invoices to employer, and post batches.
• Administer student refund process; Provide weekly report to Office of Financial Aid for review; Research with ECSI (Educational Computer Systems, Inc.) delays or any other discrepancy with funding.
• Publicize and support E-Refund options available to students and parents. Maintain relationship with ECSI regarding the process and any necessary troubleshooting.
• Post student payments to accounts, provide receipts and answer any questions related to payment.
• Process and deliver aid notification letters.
• Assist in bank deposits.
• Work with the Office of Student Affairs regarding student health insurance; Confirm charges on an annual basis.
• Work Residence Life and Parkhurst Dining to ensure housing and room fees are provided accordingly and reconcile reports against charges posted.
• Maintain relationships with outside vendors, including ECSI, Dollar Bank and UPMC.
• VA Billing/Invoicing.
• Process returned checks for non-sufficient funds and follow-up with student and/or parent regarding payment.
• Assist with preparation and mailing of monthly bills to students.
• Provide outreach via all forms of communication to students with owing balances informing them of payment plan and financial aid options.
• Assist with student holds and late fees, including the outreach to students.
• Provide excellent customer service skills to students and parents via all forms of communication.
• Ensure that payment plans are reconciled.
• Ensure outreach to students who do not have an SSN on file as needed for 1098-T preparation.
• Assist with reconciling/analyzing accounts and reviewing charges.
• Assist with educating students, parents, faculty, and staff on how course enrollment/changes to schedule through dropping or withdrawal affects tuition and fees charges.
• Preparing extended payment plan contracts and follow-up.
• Research and recommend efficiencies within the office as it relates to procedures and/or Anthology system.
• Review accounts on an ongoing basis to be sent to collections; develop and implement plan for accounts to be sent to collections and ensure proper notification to the student is included.
• Review and set-up any new Billing methods because of updated charges, fees, and new programs on an annual basis. Testing of billing methods and amount assigned to each method to ensure the charges are fees are correct.
• Review charges as approved by the Board to ensure Chatham website and other materials are correct.
• Testing, preparation, and transmission of 1098-T file on an annual basis.

Qualifications:

• Bachelor's degree required.
• Three to five years' experience in higher education, specifically in the areas of student accounts, accounts payable, accounting, or financial aid.
• Ability to be creative and strategic while working effectively and efficiently with diverse faculty, staff, students, and the wider community.
• Ability to think creatively, strategically, and collaboratively to meet the needs of students and families.
• Detail-oriented; Excellent listening and organizational skills; Ability to communicate effectively both orally and in writing with diverse populations.
• Strong customer service orientation; Ability to interact and collaborate professionally with a variety of constituencies both on- and off-campus.
• Ability to use and analyze data, create reports, spreadsheets, electronic presentation software in order to make and communicate data driven decisions.
• Proven ability to manage multiple tasks simultaneously; Follow through and meet deadlines.
• Familiarity with accounts receivable or Anthology/Campus Vue system preferred.
• A commitment to a student-centered experience.
• Ability to maintain confidentiality of student records.
• Strong interpersonal and administrative skills.
• Work includes some weekends throughout year for Admission events.
• A valid driver's license.

How to Apply:

Interested candidates should visit www.chatham.edu/careers and follow the instructions to complete the application process. To ensure full consideration, please include:

• Cover Letter outlining your qualifications for the position
• Curriculum Vitae or Resume
• Contact information for three professional references

All application materials should be uploaded in the "Resume" section at the same time at the time of application.

Chatham University offers competitive salary, an excellent benefits package, including tuition remission for qualified personnel, and a generous retirement plan.

Chatham University is an Equal Opportunity Employer with a strong commitment to diversity, inclusion, and equity. Persons of color, women, veterans, individuals with disabilities, and members of other underrepresented groups are highly encouraged to apply. Chatham University does not discriminate on the basis of race, color, religion, gender, gender identity, gender expression, sexual orientation, age, or national origin.