The Director of Financial Aid is a key member of the Enrollment Management division and serves as the chief administrator of the Office of Financial Aid. This role requires a highly collaborative leader to set the vision for the department while facilitating the planning, development, implementation, assessment, reporting and compliance activities of the college’s financial aid programs. The position is responsible for the oversight and coordination of financial aid policy and strategy in support of enrollment and broader college goals. The Director provides additional support for unit-wide report generation and data management.
ESSENTIAL DUTIES and RESPONSIBILITIES
- Provides strategic leadership to the financial aid office team to effectively serve prospective and current students and families with a high level of customer service in a highly automated, cost efficient, and fully compliant environment.
- Provides leadership using available technology solutions (Banner, ARGOS, etc.), and evaluates emerging technologies to improve daily operations, fully comply with relevant state and federal regulations, and continuously improve service to constituents.
- Provides leadership to sustain and advance the partnership between the Financial Aid Office and Student Accounting Office to achieve an effective billing and communication strategy, and by providing financial literacy opportunities to all constituents.
- Maintains accountability for internal and external audits related to financial aid programs
- Directs the implementation of effective marketing and communication strategies for the Financial Aid office, using print and electronic communication, to build a more robust relationship with the full range of constituencies the Enrollment division serves, including prospective and returning students and parents, offices on campus, faculty, and appropriate federal and state agencies.
- Through research and critical analysis of financial aid and admission data and trends manage all components of the institutional financial aid budget, working with the Vice President for Enrollment Management, the Vice President and Chief Financial Officer and all associated and relevant staff to model the use of Spelman’s restricted and unrestricted funds in the College’s operating budget to maximize net tuition revenue.
- In partnership with the Vice President for Enrollment and the Director of Admissions, develop an enrollment management strategy to leverage the use of institutional financial aid and effective communication strategies of that plan for prospective student and parents, integrating financing as a critical component across the recruitment, yield and retention continuum.
- Partners with Institutional Advancement and Business and Financial Affairs to manage and award restricted and endowed scholarships
- Analyzes statistical data from both internal and external sources.
- Manages the collection and analysis and reporting of statistical data related to distribution of aid and maintain responsibility for all statistical reporting including, but not limited to FISAP
- Represents the financial aid office on various campus committees.
- Develops, implements and revises policies and procedures to ensure compliance with federal and state laws, regulations and college policies related to financial aid and scholarships.
- Develops and conducts financial aid presentations and participate in outreach activities, such as New Student Outreach, High School Outreach, financial aid workshops, etc.
- Maintains confidentiality of student aid records in compliance with FERPA regulations.
- Maintains a high-performance environment through the leadership, hiring, supervision, training, and development of office staff.
- Manages departmental operations budget.
- Demonstrates knowledge of the preparation of detailed reports at the executive level and be a competent and effective public speaker.
This position has supervisory responsibilities for one or more positions in the department. This does not include work study students.
This position has responsibility for the operating budget for the Financial Aid Office.
The qualifications described here are representative of those required to perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience:
Bachelor’s degree required. Advanced degree preferred. Must have 7-10 years of progressive experience in financial aid and its administrative operations, to include supervisory. Experience with Banner programs in Student and Financial modules is desired; Some evening and weekend hours are often required during special enrollment events and during operational peak times such as the opening of the college and commencement.
This position requires excellent analytical and problem-solving skills to develop cross-functional systems and develop cross-functional work teams. Excellent communication and interpersonal skills with the ability to communicate and collaborate effectively with a wide variety of people in one-on-one and group settings. Demonstrated analytical skills and an ability to interpret, adapt, develop and apply guidelines and procedures. Effective organizational skills required, along with the ability to work effectively in a fast-paced, team-oriented and goal-centered environment. Must work with discretion in handling highly sensitive and confidential information.
Professional demeanor with the ability to interface with internal and external customers and staff with diplomacy and tact is essential. The incumbent must be able to delegate effectively. This position requires outstanding leadership and organizational skills. Incumbent must be able to write business correspondence, reports, and procedure manuals. Also, must be able to read, analyze, and interpret documents such as business and academic publications, statistical documentation, and procedure manuals.
To perform this job successfully, an individual must have the ability to perform intermediate skills using Microsoft Office Suite (Word, Excel, and PowerPoint). In addition to producing correspondence, duties may involve assignments that require creating brochures, spreadsheets with formulas, tables, PowerPoint presentations, newsletters, computer generated graphics, Outlook, Banner Financial Module and Internet navigation.
Certificates, Licenses, Registrations
Ability to drive and a valid driver’s license are required.