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Assistant Director Griz Card Center, Griz Card Center

University of Montana
Montana, United States
Salary Not Specified
Posted Date
Dec 6, 2022
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Application instructions are located at the bottom of the page. Please apply directly through the University of Montana's career portal UM Jobs at for positions at the University of Montana – Missoula, University of Montana Western (Dillon), and Helena College. Do not apply through or use easy apply through * .

The University of Montana Griz Card Center invites applications for an Assistant Director to oversee the UM campus card program, door security and identification management system. The Assistant Director will provide leadership and oversight to personnel and day-to-day operations in the Griz Card Center. This position is responsible for improving the student experience by developing new, innovative ways to leverage technology related to the campus card program to streamline processes and improve efficiency.

The Assistant Director will provide direct supervision to the Griz Card Centers staff (including hiring, training, performance management, and management of corrective/disciplinary actions). This position will also oversee and set priorities to maintain an effective departmental workflow and prioritize and assign workloads to supervised staff members. The Assistant Director reports directly to the Associate Director of Operations.

The Assistant Director will also serve as the system administrator for the Transact, Sequoia, and Orbital Shift software systems. This position is responsible for:
  • Negotiating and writing agreements for service levels and fees for departments using the campus card system.
  • Developing and maintaining the network of authorized door contacts.
  • Working interdepartmentally to establish and support processes and policies to enhance campus wide security, leveraging the Griz Card system.
  • Serving in a consulting role for other campuses on the Transact system regarding point-of-sale implementation, door security policies and procedures, and campus card identification best practices.
  • Planning, scheduling, communicating, and managing system and software upgrades.
  • Testing, coordinating and implementing new software systems and hardware.
  • Creating and setting up testing environments for various departments.
  • Initiating data feeds for various functions.
  • Determining and resolving compatibility issues.
  • Completing manual system processes.
  • Coordinating the ordering, installation, repair, and maintenance of electronic and card reading devices, associated peripheral and the at-large Missoula community to manage campus card program growth and service enhancements.
  • Adapting to evolving needs of students and other constituents to support institutional and departmental priorities, vision, mission, and goals.
This position will also serve as the primary on-call person for all of campus in regards to door security and alarms attached to the Griz Card System. In addition, this position will be responsible for:
  • Overseeing daily and monthly reconciling procedures.
  • Managing budget development and analysis.
  • Managing summer conference card needs.
  • Overseeing the Griz Card Center website, marketing, and communication materials.
  • Researching and responding accordingly to current trends in the campus card industry.
  • Developing a quality assessment cycle including planning, development, analysis, interpretation, and dissemination of results.
The University of Montana is an Affirmative Action/Equal Opportunity employer and has a strong institutional commitment to the principle of diversity in all areas. In that spirit, we are particularly interested in receiving applications from a broad spectrum of qualified people who would assist the University in demonstrating its five priorities for action : place student success at the center of all we do; drive excellence and innovation in teaching, learning, and research; embody the principle of “mission first, people always,” partner with place; and proudly tell the UM story.

This position requires the employee to develop a working knowledge of:
  • Comprehensive knowledge of the Griz Card Systems.
  • Ability to maintain an understanding of all functions and features within the Griz Card System software, as well as data integrations with the system.
  • Knowledge and understanding of State of Montana Unclaimed Property laws, and banking Regulation E requirements.
  • Comprehensive knowledge on Banner, Transact, Cloud POS, Orbital Shift, Instant ID, Grizmart, UMDW, Cascade CMS, Adobe Creative Suite, Microsoft Office Suite and custom homegrown applications.
  • Knowledge and understanding of custom SQL reporting and an extensive knowledge of Microsoft Excel including advanced Excel skills, including complex formulas and pivot tables.
  • Knowledge and basic understanding of different door lock styles and configurations, request to exit devices, and ADA requirements.
  • Knowledge and understanding of credit card processing, regulations, EMV, and PCI-DSS compliance.
  • Ability to participate in continuing education, due to the rapidly changing card industry.
  • Remain informed about policies, regulations, and state and federal laws that effect ID card management.
  • Serve on departmental and campus-wide committees.
  • Knowledge and basic understanding of UM Housing processes, policies, and housing trends as it applies to technology and campus card system integrations.
Position Details:
  • This position is full-time, 1.0 FTE, MUS Contract and includes a comprehensive and competitive benefits package including Insurance package, mandatory retirement plan, partial tuition waiver, and wellness program.
  • Salary for this position ranges from $52,000 to $58,000 per year commensurate with qualifications.
Required Skills:
  • Demonstrated knowledge of database integrations, report writing and data analysis or equivalent experience.
  • Demonstrated history of commitment to customer service.
  • Excellent administrative, time management, and organizational skills.
  • Strong problem-solving skills from identification to resolution.
  • Significant experience in data management and business process engineering.
  • Ability to build and foster relationships across campus units with faculty, staff, student, administrators, as well as, external vendors, agencies, retail partners and the public.
  • Demonstrated ability to work effectively in a culturally and ethnically diverse community.
  • Ability to perform strategic planning processes, establish goals, and operate according to the results of the planning efforts.
  • Ability to act responsibly, use sound judgement, and be held accountable for departmental and area decisions.
  • Ability to prescribe and practice ethical behavior.
  • Ability to perform as a strong leader.
  • Ability to maintain and analyze effective marketing avenues.
  • Ability to develop creative marketing ideas and implement appropriate campaigns.
  • Demonstrated ability to learn new technologies.
  • Ability to train others on new/unfamiliar technologies.
  • Demonstrated conflict management skills.
  • Ability to evaluate work processes and recommend system solutions or process changes.
  • Demonstrated ability to lead in high traffic and sometimes stressful environments.
  • Demonstrated understanding of mobile and wearable technology in relation to a campus card program.
  • Ability to identify and resolve day-to-day identification card system and point-of-sale system problems.
  • Thorough understanding of FERPA.
  • Ability to work off-hours when needed as scheduled or in emergency situations.
  • Ability to take after hours troubleshooting calls.
  • Ability to travel to different campuses for site visits.
Minimum Required Experience:
  • Bachelor’s Degree in Business Administration or Information Systems and three (3) years relevant experience in campus card operations and/or technologies or an equivalent combination of education and experience.
Preferred Qualifications:
  • Experience in higher education card services or a related area.
  • Thorough understanding of campus policies and procedures related to human resources, IT, purchasing, and accounts payable/receivable.
  • Experience managing cash registers, point-of-sale systems, and/or card swipe hardware.
  • Ability to gain a working knowledge of: client/server network environment, web technology, and microcomputer hardware maintenance.
  • Demonstrated experience in project management and application of various project management strategies and software.
  • Demonstrated commitment to innovation and use of technology to improve campus community experience.
About the the Griz Card Center and UM :

The Griz Card Center strives to support the educational mission of the University of Montana by providing an essential identification and access management system to the campus community using innovative technology and collaboration across campus to deliver convenience, efficiency, statistical data, and security using one card. The Griz Card functions as the University photo identification card and serves to authenticate access to resources and services on and off campus.

The University of Montana is flagship, research institution with approximately 10,000 undergraduate and graduate students. It is located in Missoula, a culturally vibrant community of about 75,000, surrounded by mountains and three rivers converge. Abundant recreational opportunities in surrounding state and national forests and nearby Glacier National Park and Yellowstone National Park complement a thriving intellectual atmosphere. The University of Montana offers eligible employees a generous benefits package that positively separates UM from other local employers and offers many programs and policies to support work-life balance for its employees.

The University of Montana is an Affirmative Action/Equal Opportunity employer and has a strong institutional commitment to the principle of diversity in all areas. In that spirit, we are particularly interested in receiving applications from a broad spectrum of qualified people who would assist the University in demonstrating its five priorities for action : Place student success at the center of all we do; drive excellence and innovation in teaching, learning, and research; embody the principle of “mission first, people always"; partner with place; and proudly tell the UM story.

To learn more about the University of Montana, Missoula, and the State of Montana, please visit the links below.

Criminal Background Investigation is required prior to the Offer of Employment In accordance with University regulations, finalists for this position will be subject to criminal background investigations. ADA/EOE/AA/Veteran's Preference Reasonable accommodations are provided in the hiring process for persons with disabilities. For example, this material is available in alternative format upon request. As an Equal Opportunity/Affirmative Action employer, we encourage applications from minorities, veterans, and women. Qualified candidates may request veterans’ or disabilities preference in accordance with state law. References: References not listed on the application materials may be contacted; notice may be provided to the applicant. Testing: Individual hiring departments at UM may elect to administer pre-employment tests, which are relevant to essential job functions. Employment Eligibility: All New Employees must be eligible and show employment eligibility verification by the first date of employment at UM, as legally required (e.g., Form I-9).

Must be eligible to work in the United State upon hire. Sponsorship is not available for this position.

How to Apply:

Priority Application Date: Sunday, January 8, 2023 by 11:59 PM (Mountain Time)

Complete applications received by this date will be guaranteed consideration. To receive full consideration, candidates are required to submit all of the following materials. This application will remain open until the position is filled.

Please submit the following application materials** via the UM Jobs portal and by clicking "New Resume/CV" button. Please do not apply through*.

*Please note, only five (5) attachments allowed per application. Please combine documents accordingly.

A complete application Includes:

  1. Letter of Interest – addressing your qualifications and experience related to the stated required skills for the position. A general letter salutation such as “Dear Search Committee” or “Dear Hiring Manager” is acceptable.
  2. Detailed Resume – listing education and describing work experience.
  3. Professional References – names and contact information for three (3) professional references.

* Applying through or easy apply through may result in submission of an incomplete application. Applications may be removed from full consideration if they are not complete with materials listed above under the "How to Apply" section. It is the responsibility of the applicant to ensure complete application materials are submitted and received by the date listed above.

** Please note: only five (5) attachments are allowed per application. Please combine documents accordingly.

Job Location Missoula, Montana, United States
Position Type Full-Time/Regular

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