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STUDENT SERVICE COORDINATOR II - Graduate Education #00035908

Hiring Department

Graduate Education

Application Deadline
Open Until Filled

Full Time/Part Time
Full Time, Benefit Eligible

$21.42 - 23.25/ hour

Job Description
  • Interpret graduate rules outlined in the graduate catalog and Policy Memo II-20 to students, advisors, faculty and staff; serve as subject matter expert for graduate education information.
  • Build degree audits for each student which provides a resource/tool for the campus community to monitor a student's individual degree progress.
  • Review degree audits to help ensure students meet the rules and regulations outlined in the Graduate Catalog (based on their specific catalog year) and Policy Memo II-20, and assists with maintaining appropriate time to degree.
  • Evaluate plans of graduate study against university established criteria and process all graduate forms. Approve/deny final degree audits for graduating students.
  • Regularly consult faculty and staff regarding student progress and program guidelines - explain complex university requirements; analyze potential solutions and provide input and recommendations regarding specific student situations.
  • Check format of theses/dissertations before accepting the final copy.
  • Evaluate office practices and university policies for efficiency in an effort to increase productivity and compliance while maintaining implementation of highest level of student success; gather feedback from various stakeholders regarding university rules and policies. Work collaboratively with peers to develop policies and procedure changes for submission to the graduate faculty and graduate council for approval and adoption.
  • Work collaboratively with the International Enrollment Office to assist international students in meeting their responsibility to maintain valid visa status while completing their academic program of study. Verify students program is on track for International Enrollment to approve or deny admittance of international student participation in the OPT/CPT program.
  • Provide group presentations to distribute in-depth material on subjects directly related to graduate student support and success.
  • Provide administrative support to the Graduate Council and Graduate Faculty; act as a liaison between both groups and Graduate Education, understand and explain complex information as outlined in the Graduate Faculty Rules and Regulations to various faculty and staff on campus; analyze potential solutions using judgement and precedence in the event that rules are unclear, and provide input and recommendations to solve problems and ensure efficiency and compliance; generate and send imperative communications to faculty/administrators on behalf of the Graduate Faculty president; coordinate and facilitate all committee involvement; plan and organize the outstanding graduate faculty and staff awards process.
  • Coordinate the automatic and renewal processes for Graduate Faculty membership. Maintain the Graduate Council and Faculty membership lists. Collaborate with various offices on campus to gain faculty appointment information.
  • Act as lead trainer for graduate student forms/processes for new graduate staff in the academic departments as well as interoffice staff. Revise training manuals, organize and host "Staff Storm" group training events, and one-on-one training sessions. Survey "Staff Storm" attendees and analyze data to determine subject matter for future trainings.
  • Perform other job-related duties as assigned.
Minimum Qualifications

A Bachelor's degree or an equivalent combination of education and experience and at least 2 years of experience from which comparable knowledge and skills can be acquired is necessary.

Preferred Qualifications
  • Strong communication skills.
  • Attention to detail.
  • Ability to work with a highly diverse population.

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