Information Technology Consultant (ITC - Career), Technology
California State University, San Bernardino
Unit 9 - CSUEU - Technical Support Services,
Temporary, Information Systems & Technology Job
The purpose of this position is to provide technical support for
the Library and Technology Support Center. This position will meet
support employees, student computers, labs, ITS technology projects
and any other technology needs. This position also helps coordinate
the distribution of technology, maintain inventory and ensure
technology is up to date and maintained.
Major duties and responsibilities:
Minimum Qualifications: Required Education and
- Provide desktop support for the library faculty, staff, and
- Work closely with the library, ITS staff, and with student
assistant technicians to ensure computer systems needed to conduct
university functions are fully operational and secure and comply
with campus standards.
- Oversee and coordinate student IT support assistants.
- Provide telephone and walk-in support for online and on-site
users, campus library faculty and staff with access to various
library systems, myCoyote, Canvas, Duo, and other campus
- Log all calls into the campus ticketing system, Cherwell, for
escalation and documentation.
- Coordinate Library IT issues with the various ITS
- Coordinate and manage the distribution of technology equipment
via the library checkout system.
- Maintain inventory of Library and ITS equipment.
- Ordering, install, troubleshoot, maintain, upgrade, and dispose
of hardware (desktops, laptops and technology equipment) and
- Other duties as assigned.
- Bachelor's degree in computer science, information systems,
educational technology, communications, or related fields, or
similar certified coursework in applicable fields of study.
- Two (2) years of Information Technology experience.
- Great customer service skills.
- Ability to manage time and priorities.
- Reading and comprehending, writing, communicating verbally,
reasoning and analyzing.
- Experience with troubleshooting complex IT issues.
- Experience in developing processes to test, evaluate, and
recommend the use of computing technologies.
- Desktop support experience.
Compensation and Benefits:
- Proficiency in hardware and software technologies.
- Ability to pay attention to details and to meet deadlines and
- Patience and well-developed interpersonal relations
- Previous professional experience working in a higher education
environment is highly desired.
Anticipated Hiring Range: $4,678 - $4,750 per month
Classification Salary Range: $4,678 - $11,547 per month
The CSU system provides a comprehensive benefit package that
includes medical, dental and vision plans, membership in the
California Public Employees Retirement System (CalPERS), sick and
vacation time, and 14 paid holidays a year. Eligible employees are
also able to participate in the fee waiver education program. A
summary of benefit information can be found
Work status: Full-time/Exempt/Temporary (up to one year with the
possibility of further renewal)
Schedule: Monday through Friday from 8:00 am to 5:00 pm, weekends
and evenings may be required.
The application deadline is: December 16, 2022
Conditions of Employment
Satisfactory completion of a background check (including a criminal
records check) is required for employment. CSU will make a
conditional offer of employment, which may be rescinded if the
background check reveals disqualifying information, and/or it is
discovered that the candidate knowingly withheld or falsified
information. Failure to satisfactorily complete the background
check may affect the continued employment of a current CSU employee
who was conditionally offered the position.
CSUSB hires only individuals lawfully authorized to work in the
United States. In compliance with federal law, all persons hired
will be required to verify identity and eligibility to work in the
United States and to complete the required employment eligibility
verification form upon hire. See Form I-9 Acceptable Documents at
CSU requires faculty, staff, and students who physically access
campus facilities or programs to be fully vaccinated against
COVID-19, which includes obtaining a COVID-19 booster dose, or
declare a medical or religious exemption from doing so. Any
candidates advanced in a currently open search process should be
prepared to comply with this requirement. See policy at https://calstate.policystat.com/policy/11030468/latest
Statement of Commitment to Diversity
In our commitment to the furthering of knowledge and fulfilling our
educational mission, California State University, San Bernardino
seeks a campus climate that welcomes, celebrates, and promotes
respect for the entire variety of human experience. We welcome
people from all backgrounds, and we seek to include knowledge and
values from many cultures in the curriculum and extra-curricular
life of the campus community. We will create, promote, and maintain
activities and programs that further our understanding of
individual and group diversity. We will also develop and
communicate policies and promote values that discourage intolerance
California State University, San Bernardino is proud to be an
Affirmative Action/Equal Opportunity Employer. We recruit, hire,
train, and administer all personnel actions without regard to race,
ethnicity, religion, color, caste, national origin, ancestry, age,
sex, gender, gender identity, gender expression, sexual
orientation, socioeconomic status, genetic information, medical
condition, disability, marital status, protected military or
veteran status, or any other status protected by applicable law.
This position adheres to CSU policies against Sex Discrimination,
Sexual Harassment, and Sexual Violence, including Domestic
Violence, Dating Violence, and Stalking. This requires completion
of Sexual Violence Prevention Training within 6 months of assuming
employment and on a two-year basis thereafter. (Executive Order
1096) For more information about Diversity & Inclusion at
CSUSB, please visit https://www.csusb.edu/human-resources/diversity-inclusion
We provide reasonable accommodations to applicants and employees
with disabilities. Applicants with questions about access or
requiring a reasonable accommodation for any part of the
application or hiring process should contact the ADA Coordinator by
email at email@example.com
CSUSB is a smoke and tobacco-free campus. See policy at https://calstate.policystat.com/policy/6591951/latest/
In compliance with state and federal crime awareness and campus
security legislation, including The Jeanne Clery Disclosure of
Campus Security Policy and Crime Statistics Act, California
Education Code section 67380, and the Higher Education Opportunity
Act (HEOA), the Cal State San Bernardino Annual Security and Fire
Safety Report is available at: https://www.csusb.edu/clery-act
To view full description and to apply, visit: https://www.csusb.edu