Card Office/Guest Services Manager

Card Office/Guest Services Manager

Job no: 530784
Work type: Officer of Administration
Location: Eugene, OR
Categories: Accounting/Finance, Administrative/Professional, Business Administration/Management, Student Life/Services, Computer and Information Science

Department: Erb Memorial Union
Appointment Type and Duration: Regular, Ongoing
Salary: $55,000 - $62,000 per year
Compensation Band: OS-OA05-Fiscal Year 2022-2023
FTE: 1.0
Application Review Begins

January 2, 2023 (updated); position open until filled
Special Instructions to Applicants

Please complete the online application form and submit a resume that includes dates of employment and a cover letter expressing why you are interested in the position and how you feel your skills and experience meet the outlined qualifications.
Department Summary

The Erb Memorial Union (EMU) is a department of the Division of Student Life. The EMU is a multifaceted auxiliary service that employs over 80 professional staff and 200 student staff, and serves over 15 thousand daily users during the academic year. The EMU welcomes students, faculty, staff, the community, and visitors to campus, and its mission is to provide learning experiences and opportunities for personal growth in an open, inclusive, and resource-rich community where students and staff collaborate to inspire and sustain extraordinary programs and services that promote diversity and social interaction.

The EMU is student-centered and is operated in collaboration with a student Board, who are actively involved in determining the character and scope of the department and approve the budget recommendations of all EMU services and programs.
Position Summary

The Card Office/Guest Services Manager manages, supervises and coordinates the daily activities of the UO ID Card Office and the EMU Guest Services Desk. This position requires strong customer service, managerial, financial, training and technical skills.

The manager is responsible for the formulation and documentation of campus ID card issuance process in accordance with University Registrar and Identity Management policies and procedures and manages the University's Campus Cash program. The manager is charged with developing and expanding revenue through the Campus Cash program. This responsibility includes contracting with a variety of off-campus entities.

Both the ID Card Office and the Guest Services desk rely on student employee support. An essential element of this position is the hiring, training and supervision of student staff.

The EMU Guest Services Desk provides information about EMU and campus-wide services and programs. Services include wayfinding, lost and found, building access and coordination as well as a significant amount of programming. The manager will work closely with campus departments to collect and disseminate that information.

Oversees operations of the ID Card computer system, including software and hardware troubleshooting, and manages, facilitates and coordinates technical requests relating to software and hardware with Student Life Information Technology Department when appropriate. Responsibilities include the generation of several financial and account maintenance reports

Responsible for the preparation, management, and monitoring of the annual budget with full Level 1 delegated expenditure authority. Responsible for purchasing, including research and contracting.

Responsible for data integrity and maintenance of FERPA-required privacy for student records.

Reports to the Assistant Director of Retail and Student Services and supervises classified and student staff within the Card Office and Guest Services Area.

This position may need to work some evenings and weekends.
Minimum Requirements

• Associate's degree in Business, Marketing, Computer Science, or related field.
  
• Two years of supervision experience of professional or paraprofessional staff.
  
• Experience in sales, marketing, or promotions.
  
• Two years experience providing customer services to a wide variety of individuals including those with diverse backgrounds.
  
• One year experience managing a budget.
  Professional Competencies
  
  
• Ability to work independently, good judgment in prioritizing tasks, excellent problem solving skills, and attention to detail.
  
• Ability to interpret laws, rules, policies, and procedures and apply them to non-routine situations.
  
• Excellent written and presentation communication skills.
  Preferred Qualifications
  
  
• Bachelor's degree in related field.
  
• Experience with information services.
  
• Experience generating revenue.
  
• Experience mentoring students and providing leadership/skill development.
  
• Commitment to confidentiality and knowledge of FERPA regulations.
  
• Demonstrated administrative and management experience.
  
  FLSA Exempt: Yes
  
  All offers of employment are contingent upon successful completion of a background inquiry.
  
  University of Oregon students and employees are required to be vaccinated against COVID-19. For additional information see: https://hr.uoregon.edu/uo-covid-19-vaccination-requirement-employee-process.
  
  The University of Oregon is proud to offer a robust benefits package to eligible employees, including health insurance, retirement plans and paid time off. For more information about benefits, visit http://hr.uoregon.edu/careers/about-benefits.
  
  The University of Oregon is an equal opportunity, affirmative action institution committed to cultural diversity and compliance with the ADA. The University encourages all qualified individuals to apply, and does not discriminate on the basis of any protected status, including veteran and disability status. The University is committed to providing reasonable accommodations to applicants and employees with disabilities. To request an accommodation in connection with the application process, please contact us at uocareers@uoregon.edu or 541-346-5112.
  
  UO prohibits discrimination on the basis of race, color, sex, national or ethnic origin, age, religion, marital status, disability, veteran status, sexual orientation, gender identity, and gender expression in all programs, activities and employment practices as required by Title IX, other applicable laws, and policies. Retaliation is prohibited by UO policy. Questions may be referred to the Title IX Coordinator, Office of Civil Rights Compliance, or to the Office for Civil Rights. Contact information, related policies, and complaint procedures are listed on the statement of non-discrimination.
  
  In compliance with federal law, the University of Oregon prepares an annual report on campus security and fire safety programs and services. The Annual Campus Security and Fire Safety Report is available online at https://clery.uoregon.edu/annual-campus-security-and-fire-safety-report.
  
  
  
  To apply, visit https://careers.uoregon.edu/en-us/job/530784/card-officeguest-services-manager
  
  
  
  jeid-26ec36ac385a3749b1c19b9ed268c29c