The Assistant Director for Residential Accounts and Financial
Services manages the housing application and licensing process and
financial operations including cashiering, resident accounts
management, billing and auditing. The incumbent also manages
front-end administration of the residential system database and
works closely with campus bursars, financial aid office, financial
database and information systems. This position directly supervises
up to four professional staff and is a member of the Housing
Leadership team. The incumbent manages the administration of
resident accounts and annual license planning cycle, and meets
regularly with residents providing financial counseling and
Knowledge, Skills & Abilities
- Leads annual implementation of StarRez database set up. Gathers
requirements, analyzes data, defines rules, projects dates, terms,
rates, behaviors and creates documentation.
- Compiles data and provides information to Assistant Director
for Technology Services (ADTS) for basic setup of StarRez database.
Reviews and finalizes the setup.
- Leads testing of set-up by ensuring all occupancies, meal pans,
parking plans, and telephone rates and charges are set up correctly
and in compliance with StarRez guidelines.
- Responsible for implementing new modules, custom fields,
emails, data subs requested in development database prior to
production, ensures compatibility prior to live usage.
- Responsible for the application process, including annual
updates to the portal, portal edits, integration with CASHNet,
MarketPlace, and PeopleSoft.
- Writes policies and trains staff members for use of the StarRez
database. Identifies process improvement opportunities and
implements solutions for greater efficiencies and accuracies for
department business processes.
- Develops reports and audits for the StarRez database to ensure
accuracy of data.
- Performs accounting functions pertaining to the StarRez and
People Soft (CMS) systems including establishing and overseeing
complex billing entries and accounts receivable records and revenue
- Provides financial aid counseling to ensure resident meets
federal and state financial aid guidelines, California Educational
Code Title V relating to eligibility to reside on campus, and other
academic issues that may affect the resident’s ability to continue
residing on campus.
- Approves or denies housing extensions (deferrals) based on
financial aid award and advises residents on responsibilities and
options regarding individual payment agreements.
- Advises residents on academic hold policy and process to clear
- Oversees administration of Annual Housing License Agreements
with students, faculty/staff and live-in Residential Life staff on
behalf of the CSU Chancellor’s office.
- Revises all licensing materials each application period,
ensures correct materials are uploaded to department website.
- Establishes key dates for major departmental processes,
including opening, closing and break periods and maintains
department assignments and billing and license planning
- Oversees coordination of the department resident files for
approximately 4,000 current residents and approximately 4,000
- Hires, trains, directly supervises and evaluates the work of up
to six full-time professional staff members and up to seven student
- Ensures Resident Accounts Coordinator maintains timely and
accurate communications with residents regarding delinquent account
situations, works with Bursar’s and Collections departments to
collect past due balances, initiating the unlawful detainer process
when necessary and maintaining a low receivables rate.
- Uses knowledge of Title V, California Landlord Tenant Law and
License Agreement to make recommendations regarding unlawful
detainers (evictions) and suspensions from housing based on
situation and landlord tenant law. Counsels staff on proper notices
and service methods.
- Oversees accurate database setup to ensure correct billing and
revenue distribution to correct item types in campus system.
- Manages computerized resident accounts system. The accounts
system holds over 10,000 accounts including prior year
- Maintains all fiscal management of on campus resident
- Assists the Senior Director to administer an annual area budget
in excess of $1.5 million and a department budget in excess of $33
- Ensures that audits of automated accounting systems are
conducted on a regular basis to ensure integrity of accounts.
- Conducts year-end analysis of resident accounts to determine
delinquencies, damages and other miscellaneous charges.
- Reviews quarterly receivables and ensures that necessary funds
are remitted properly.
- Provides input for the department judicial eviction process
including appeal decisions.
- Assists in developing department policies and procedures and
trains department staff in their implementation.
- Knowledge of public administration principles, practices and
- Expertise in and advanced knowledge of the principles,
problems, and methods of public and business administration and
operational and fiscal management.
- Strong analytical/problem solving skills. Ability to solve
problems related to computer system software and operations.
- Technical practicality and knowledge of information systems
structure to foster solutions.
- Ability to multi-task to support the “One Stop Shop” model of
Higher Education Customer Service and coordinate deadlines.
- Ability to be flexible to changes, frequent interruptions, and
manage multiple tasks at one time.
- Ability to supervise a diverse team with contrasting
responsibilities and roles.
- Ability to lead projects from conception to
- Ability to handle a high degree of customer contact surrounding
potentially emotional/controversial issues and deal with conflict
while maintaining a sense of perspective.
- Ability to maintain confidentiality and appropriately handle
sensitive communications for students, staff, and external
- Knowledge in operations and systems analysis, statistical and
research methods, and the ability to interpret and evaluate results
to develop sound conclusions and recommend new or revised
- Ability to understand, interpret, and apply policies and
regulations in specific situations to analyze and solve
organizational and operating problems related to student and
residential community housing needs.
- Ability to perform complex tasks involving independent judgment
and ability to plan, coordinate, and initiate actions necessary to
implement administrative or group decisions or
- Thorough knowledge of word processing, spreadsheet, and
- Excellent written and oral communication skills.
- Ability to work with database systems to pull fields or records
for reporting or transferring data to other databases.
- Ability to compose and appropriately format correspondence and
business reports using appropriate English grammar, punctuation and
- Knowledge of computer applications: MS Word, Excel, Access,
PowerPoint, and Internet tools.
- Thorough knowledge of English grammar, business writing,
punctuation, and spelling.
- Ability to compose and appropriately format correspondence and
- Ability to display a strong sense of commitment to customer
needs, and possess excellent customer service and public relations
- Bachelor’s Degree in Business Administration, Finance,
Education or a related field
- Three years of professional experience coordinating financial
operations. Campus housing or property management experience.
Experience with licensing, contracting or leasing. Experience
conducting financial counseling or advising. Experience working
with database systems. Professional staff supervision
- Master’s Degree in Business Administration, Finance, Education
or a related field
- Six years of experience coordinating financial operations
- Three years of experience working with a campus-housing
- Experience with licensing, contracting or leasing in an
- Experience conducting financial counseling or advising in an
- Experience working with a residential management database
- Experience working in a College or University setting
Classification: Administrator I
Hiring Range: Commensurate with experience
San José State University offers employees a comprehensive benefits
package typically worth 30-35% of your base salary. For more
information on programs available, please see the
Employee Benefits Summary
Click Apply Now to complete the SJSU Online Employment Application
and attach the following documents:
- Letter of Interest
All applicants must apply within the specified application period:
December 2, 2022 through December 19, 2022
. This position
is open until filled; however, applications received after
screening has begun will be considered at the discretion of the
CSU Vaccination Policy
The CSU requires faculty, staff, and students who are accessing
campus facilities to be fully vaccinated against the COVID-19 virus
(including all booster doses of an approved vaccine for which an
individual is eligible per current CDC recommendations) or declare
a medical or religious exemption from doing so. As a condition of
employment, any candidates advanced in a currently open search
process should be prepared to comply with this requirement as well
as with other safety measures established on the campus. The system
wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/
and questions may be sent to email@example.com
Satisfactory completion of a background check (including a criminal
records check) is required for employment. SJSU will issue a
contingent offer of employment to the selected candidate, which may
be rescinded if the background check reveals disqualifying
information, and/or it is discovered that the candidate knowingly
withheld or falsified information. Failure to satisfactorily
complete the background check may affect the continued employment
of a current CSU employee who was offered the position on a
The standard background check includes: criminal check, employment
and education verification. Depending on the position, a motor
vehicle and/or credit check may be required. All background checks
are conducted through the university's third party vendor, Accurate
Background. Some positions may also require fingerprinting. SJSU
will pay all costs associated with this procedure. Evidence of
required degree(s) or certification(s) will be required at time of
SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS.
(e.g. H1-B VISAS)
All San José State University employees are considered mandated
reporters under the California Child Abuse and Neglect Reporting
Act and are required to comply with the requirements set forth in
CSU Executive Order 1083 as a condition of employment. Incumbent is
also required to promptly report any knowledge of a possible Title
IX related incident to the Title IX Office or report any
discrimination, harassment, and/or retaliation to the Office of
Jeanne Clery Disclosure of Campus Security Policy and Crime
Statistics Act and Campus Housing Fire Safety
Pursuant to the Jeanne Clery Disclosure of Campus Security Policy
and Campus Crime Statistics Act, the Annual Security Report (ASR)
is also now available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Security-Report.pdf.
The ASR contains the current security and safety-related policy
statements, emergency preparedness and evacuation information,
crime prevention and Sexual Assault prevention information, and
information about drug and alcohol prevention programming. The ASR
also contains statistics of Clery crimes for San José State
University locations for the three most recent calendar years. A
paper copy of the ASR is available upon request by contacting the
Office of the Clery Director by phone at 408-924-1501 or by email
Pursuant to the Higher Education Opportunity Act, the Annual Fire
Safety Report (AFSR) is also available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Fire-Safety-Report.pdf
. The purpose of this report is to disclose statistics for fires
that occurred within SJSU on-campus housing facilities for the
three most recent calendar years, and to distribute fire safety
policies and procedures intended to promote safety on Campus. A
paper copy of the AFSR is available upon request by contacting the
Housing Office by phone at 408-795-5600 or by email at firstname.lastname@example.org
Equal Employment Statement
San José State University (SJSU) is an Equal
Opportunity/Affirmative Action employer committed to
nondiscrimination on the basis of age, ancestry, citizenship
status, color, creed, disability, ethnicity, gender, genetic
information, marital status, medical condition, national origin,
race, religion or lack thereof, sex, sexual orientation,
transgender, or protected veteran status consistent with applicable
federal and state laws. This policy applies to all SJSU students,
faculty and staff programs and activities. Title IX of the
Education Amendments of 1972, and certain other federal and state
laws, prohibit discrimination on the basis of sex in all education
programs and activities operated by the university (both on and off
December 02, 2022 (9:00 AM) Pacific Standard