ECHO Partner Support Specialist

Hiring Department

Missouri Telehealth Network (MTN)

Job Description

The Missouri Telehealth Network (MTN) seeks a mission and customer service oriented individual to serve as an ECHO Partner Support Specialist. Join our fun, mission driven and passionate team, as we work to increase access to patient-centered health care via telehealth for rural and underserved Missourians. MTN began in 1994 providing expertise in key telehealth domains including technical, clinical, operational, legal, regulatory, and evaluation. In 2014, MTN launched the Show Me ECHO (Extension for Community Outcomes) telehealth project that creates virtual communities of learning among interdisciplinary expert teams and community providers that increases capacity and quality of care for patients.

This position is part of a team that fulfills MTN’s mission by replicating the ECHO model and promoting participation by cultivating relationships with community members, stakeholders, and outside organizations. The ECHO Partner Support Specialist serves as a primary partner support for Show-Me ECHO (Extension for Community Health Care Outcomes) project by providing client relationship management that directs assistance and information, communicating our partners' needs or questions to appropriate staff, assists partners with decision making, and tracking these communications to continually improve relationships with partners' support process and success. Primary duties include managing communication with our internal and external partners, facilitate issue resolution, ECHO strategic planning, training, and tracking, analyzing, and providing recommendations for process improvement.

Key Responsibilities include:
*Assists in the replication of Show-Me ECHO (Extension for Community Health Care Outcomes) project by providing direct assistance and information, communicating our partners' needs or questions to appropriate staff, and tracking these communications to continually improve partners' support process and success.
*Replicates the ECHO model with our internal ECHO Hub Teams organizing and facilitating strategic planning and follow up huddles to develop curriculum, case forms, ECHO logistics, and replication training to incorporate best-practices ensuring fidelity to ECHO model.
* Work collaboratively with all the Missouri Telehealth Network business and operations staff to ascertain the best way to manage the transition from ECHO strategic planning/training to ECHO launch. Work collaboratively with all MTN teams through ECHO development and promotion.
* Follow up with replication partners to sustain relationships and ensure fidelity to the ECHO model.

We are looking for a highly collaborative individual with general knowledge of healthcare systems, healthcare delivery, and general principles and methodologies of telehealth and/or ECHO. You should be a self-starter with abilities to develop trusting relationships and build strong rapport. It is expected that the ECHO Partner Support Specialist will have the ability to manage and meet multiple competing deadlines and competing objectives. Must be skilled in:
• Making presentations to a wide variety of health care professionals and health care organizations.
• Communicating effectively in a variety of contexts, including, one-on-one, small team, and large group.
• The use of computer software such as word processing, spreadsheets, databases, and cloud-based application.
Qualified candidate with 2-3 years of healthcare. ECHO, or telehealth experience preferred.

If you enjoy an environment centered on mission, service, collaboration, communication always striving to improve the MTN experience, join our team today!

Salary

Salary Range: $48,900 - $88,730

Grade: GGS - 010

University Title: SENIOR PROGRAM/PROJECT SUPPORT COORDINATOR

Internal applicants can determine their university title by accessing the Talent Profile tile in myHR.

Shift

Monday – Friday

8:00 a.m. – 5:00 p.m.

Minimum Qualifications

A Bachelor's degree or an equivalent combination of education and experience and 3 years of experience from which comparable knowledge and skills can be acquired is necessary.

Application Materials

In addition to the Online Application, please provide a Cover Letter and Resume.

Other Information

showmeecho.org

Columbia Missouri Information

Columbia, Mo., is known as an ideal college town, combining small-town comforts, community spirit and low cost of living with big-city culture, activities and resources. Home to nationally renowned public schools and other colleges and educational centers, Columbia is packed with restaurants and entertainment venues and hosts more than a dozen annual cultural festivals.

Benefit Eligibility

This position is eligible for University benefits. The University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, and educational fee discounts. For additional information on University benefits, please visit the Faculty & Staff Benefits website at http://www.umsystem.edu/totalrewards/benefits

Diversity Commitment

The University of Missouri is fully committed to achieving the goal of a diverse and inclusive academic community of faculty, staff and students. We seek individuals who are committed to this goal and our core campus values of respect, responsibility, discovery and excellence.

Equal Employment Opportunity

Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, protected veteran status, or any other status protected by applicable state or federal law. This policy shall not be interpreted in such a manner as to violate the legal rights of religious organizations or the recruiting rights of military organizations associated with the Armed Forces or the Department of Homeland Security of the United States of America. For more information, call the Director of Employee and Labor Relations at 573-884-2577 .

To request ADA accommodations, please call the Director of Accessibility and ADA at 573-884-7278.

EEO IS THE LAW

To read more about Equal Employment Opportunity (EEO) please use the following links:

• EEO is the Law English Version
• EEO is the Law Spanish Version
• EEO is the Law Chinese Version

Vaccination Statement

After careful consideration of COVID-19 virus trends and the overwhelming evidence of COVID-19 vaccine safety and effectiveness, the School of Medicine, along with MU Health Care, the Sinclair School of Nursing and the School of Health Professions, recently announced the decision to require COVID-19 vaccinations by Oct. 1, 2021, for all employees, unless granted a medical or religious exemption.

All new hires will be required to submit proof of vaccination prior to your start date. If you would like to request a medical or religious exemption, you must do so upon acceptance of employment so our team has time to review prior to your scheduled start date. You will not be allowed to begin work until you have submitted proof of vaccination or received an approved medical or religious exemption.

Thank you for helping us to create the safest environment possible for our colleagues, students and our patients by protecting yourself and others through COVID-19 vaccination.

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