Specialist - Integrated Support

Requisition ID: req4895

Job Title: Specialist - Integrated Support

Department: EMSS and M&C

Location: Columbus Campus

Employment Type: Staff

Employment Status: Board Approved

Bargaining Unit: Non-Bargaining Unit

FLSA Status: Non-Exempt

Compensation Type: Hourly

Compensation: $17.52

Schedule: 20-29 hours a week. Hours vary and are based upon operational need. Evenings and weekends as needed

Job Description:

Position Summary

Student Central Specialists provide customer service to new and continuing students, providing a seamless transition throughout the enrollment process. Student Central Specialists guide students on the Columbus Campus in regard to financial aid, records, registration, student ID cards, Ohio residency for tuition purposes, and all online student services functions. Student Central Specialists generally assist students in-person, but also serve students over the phone and via email. Student Central Specialists communicate with other student services areas to facilitate the consistent delivery of information and services; and refer students to other departments and resources as appropriate.

Core Competencies Required

Professionalism, Managing Work, Continuous Improvement, Customer/Student/Employee Focus, Collaboration, Quality Orientation, Communication, Adaptability, Continuous Learning, Coaching

ESSENTIAL JOB FUNCTIONS

Student Support

Works with students throughout the admission and enrollment process. Counsels students regarding financial aid programs; regularly interacts with students and parents and follows up on missing or deficient information in person, by telephone, email, and chat. Gathers information from students in order to understand and evaluate individual circumstances; interprets relevant policies, procedures and guidelines to determine best course of action. Assists in advising students on issues that will impact their placement, enrollment, financial assistance including the potential effect of changes in their course load, withdrawal from their classes and eligibility for a refund of tuition charges, and adherence to the Satisfactory Academic Progress standards policy and appeal process.

Provides computer navigation support to students utilizing self-service student portal and other electronic tools. Assist students in self-serve processing of course drop/adds, completing the admission applications, signing up for College sponsored workshops and events, accessing enrollment verifications, making tuition payments, resetting passwords, completing FAFSA applications, master promissory notes, entrance counseling, etc. Assist with workshops and explains College admission process, enrollment steps, and ongoing student service requirements. Assists students in understanding their financial obligations and educating them on how Columbus State Community College, federal, state and third-party resources can provide assistance. Participates in the planning, coordination, and implementation of recruitment and advising activities designed to attract and enroll new students.

Customer Service

Provides comprehensive customer service in a high volume and challenging, fast-paced environment, resolving most issues on the spot and referring student to appropriate department for further assistance as necessary. Interprets and responds to student inquiries in-person, via the telephone and electronically regarding admissions, financial aid, registration and general college policies and procedures. Facilitates engaging presentations, first semester course recommendations, financial aid support, and general support to new students and their families. Provides information on course selection, prerequisite authorizations and other permissions needed for student registrations. Provides guidance on department and campus processes.

Clerical

Tracks all activities, evaluates their effectiveness and recommends outreach changes and improvements. General duties which may include scanning documents; distributing and processing of mail; updating and ordering admissions/registration publications/forms and various office supplies. Maintain confidentiality of student records and other information.

Diversity, Equity & Inclusion

Fosters and maintains a safe environment of respect and inclusion for faculty, staff, students, and members of the community.

Other Duties and Responsibilities

Manages multiple assignments of varying complexity while meeting federal as well as internal regulations and procedures, with the ability to adapt to changing needs of the College and business partners.

Usual Physical Requirements

While performing duties of this job, the employee regularly exhibits digital dexterity when entering data into computer. The employee regularly stands and walks for extended periods of time, and may sit for extended periods of time. Employee converses verbally with others in person and by telephone. Vision demands include close, relatively detailed vision when focusing on a computer screen. Employee occasionally lifts or exerts force of up to 25 pounds when moving files, boxes and other materials.

Working Conditions

Typical office environment. Regular exposure to moderate noise typical to business offices.

Knowledge, Skills and Abilities: Knowledge of: higher education enrollment services; navigation of computer software, programs and applications related assisting students with their educational needs at the College. Ability to: develop and maintain effective working relationships with associates, supervisors, students and general public; exhibit flexibility in work schedule and job tasks; maintain accurate and complete work records; work effectively with persons of varying cultures and diversity; answer routine inquiries; maintain confidential and sensitive information; communicate effectively with individuals, small and large groups. Skill in: problem solving; attention to detail; maintaining documentation and records; verbal and written communications; customer service; application of Microsoft Office products, email, and an ability to navigate and coach others in online applications and services.

Minimum Qualifications:

High School Diploma or GED with at least three (3) years progressively responsible clerical experience in the area of the assigned specialized function. State Motor Vehicle Operator's License or demonstrable ability to gain access to work site(s).

Additional Information: This is a Part-Time position.