Associate System Administrator - VDI

Associate System Administrator - VDI
Administrative Area: Technology Services
Location: Columbia, MO
Fulltime or part-time: Full-Time

Diversity Statement:
Columbia College is committed to creating an inclusive employee experience for all regardless of race, color, national origin, gender, religion, sexual orientation, age or disability. The college maintains a safe place for open discourse; supports activities that promote diversity and inclusion; and overall, fosters a sense of community that welcomes everyone.

Job Summary:
The primary responsibilities of the Associate System Administrator – VDI include the effective provisioning, installation/configuration, operation, and support of the Columbia Colleges virtual desktop infrastructure (VDI). In addition, this position will partner with our End User Support Field Engineers to provide general desktop support services for the college community.

Essential Functions:

• Perform job duties in accordance with Columbia College’s vision, mission and values, and contributes to the development of the Technology Services Department.
• Practice superior customer service.
• Fulfill additional responsibilities as assigned.
• Display respect and civility to all constituencies in all communications.
• Attend work timely and on a regular basis during established hours; work additional hours as business necessitates.
• Provide guidance and Tier 2 support for the Columbia College virtual desktop infrastructure (Currently VMWare Horizon).
• Build, test, and troubleshoot VDI images
• Build, configure and deploy upgrades to our VDI deployed end-user business applications
• Oversee VDI information security support by regularly patching VDI images and app stacks to secure the environment and improve our user experience.
• Ensure the resilience of our virtual desktop infrastructure.
• Serve as escalation point for our Helpdesk to provide VDI support.
• Support projects and initiatives, as assigned.
• Provide general second-tier computer support to Columbia College end-user community.

Position reports to: Director of End User Support

Minimum Qualifications:

• Bachelor’s Degree or equivalent work experience/certificates
• General knowledge of products to support VDI users (Windows 10, Active Directory, Microsoft 365, Azure-AD, GPO Policies)
• General knowledge of Windows servers, including OS upgrades, VMware Vcenter and ESX system support.
• Ability to create system diagrams and documentation.
• Excellent attention to detail, good judgment and ability to set priorities.
• Ability to explain technical concepts to non-technical clients and users.
• Experience troubleshooting and using Windows 10.
• Experience installing and troubleshooting printers, scanners and other peripherals.
• Experience troubleshooting Windows operating systems.

Special Requirements (if any):

• Ability to work some evening and weekend hours as needed to support the VDI environment.

Required Core Competencies and Professional Experience:

• Ability to fluently read, write, and understand the English language.
• Proficiency with the following, but not limited to: active listening; speaking; writing; critical thinking; judgment and decision making; monitoring; reading comprehension; time management; coordination; and management of personnel resources.
• Proficiency for using a variety of computer and technology-related software and equipment, including Microsoft Office products and database systems.
• Proficiency in using web-based technologies, including database systems.
• Ability to work independently and in a team environment, with or without direct supervision.
• Excellent communication, interpersonal, customer service, and organizational skills.

Required Level of Education:Bachelor
In: Any Related Field or Evidence of Continuing Education

Preferred Level of Education: Bachelor
In: Computer Science or Related Field

Other Requirements: Ability to satisfy, within the parameters set by the College and consistent with applicable federal, state and local laws, a criminal background check as a condition of employment.

Physical Requirements: The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Accommodations may be made to enable individuals with disabilities to perform the essential functions. Individuals seeking accommodation should contact the Human Resources Department without delay. While performing the duties of this job, the employee is regularly required to sit for long periods of time, talk, and hear. The employee is required to use hands and fingers to handle or feel; reach with hands and arms; climb or balance; and stoop, kneel, or crawl. Employee must be able to type on a computer keyboard and use a computer monitor on a regular basis.

Work Conditions: The work environment conditions described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee is rarely exposed to outside weather conditions; however, possible exposure to hazards and physical risks to personal safety may occur while operating certain equipment. The noise level in the work environment is usually mild.

This job description is not meant to be all-inclusive of every duty and responsibility required by the employee in the position.

Eligibility for employee benefits and perks is determined by employment status. For more information please see https://www.ccis.edu/careers .

The offer of employment and assignment to duties is contingent upon a satisfactory criminal background check. The information may include, but is not limited to, academic, residential, achievement, performance, attendance, disciplinary, employment history, credit history, driving history, and criminal history of public record.

Review of applications will begin immediately and continue until the position is filled.

Columbia College is an equal opportunity employer.

In compliance with the Higher Education Opportunity Act (HEOA) and the Jeanne Clery Disclosure of Campus Security Policy and Campus crime Statistics Act (Clery Act), the Department of Campus Safety for Columbia College has provided the Annual Security and Fire Safety Report and crime statistics for the main campus and venues nationwide.

Columbia College is required to distribute this information to all current and prospective employees and students. Please follow the link below for the full report or contact Human Resources at 573-875-7495 for a printed copy.

https://www.ccis.edu/campus-safety/crime-reporting/reports-stats