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Senior IT Manager Instructional Technologies and Campus Engagement

Employer
Princeton University
Location
New Jersey, United States
Salary
Salary Not specified
Posted Date
Dec 4, 2022
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Senior IT Manager Instructional Technologies and Campus Engagement

US-NJ-Princeton

Job ID: 2022-15722
Type: Full-Time
# of Openings: 1
Category: Information Technology

Princeton University

Overview

Princeton University's Office of Information Technology is looking for a talented Senior IT Manager for Instructional Technologies and Campus Engagement platforms. This Senior IT Manager oversees and leads the team of platform administrators, developers, and analysts responsible for the implementation, maintenance, and support of the University's learning management systems (LMS). At present, these include Princeton University’s LMS, Canvas, our events management applications, and our campus engagement platforms, as well as all associated integrated applications and solutions. The Senior IT Manager is also responsible for customer relationship management, vendor relationship management, user group/community engagement, and building and maintaining strong partnerships across the institution. In addition, the senior manager ensures alignment of the team’s work with OIT change management, IT governance, and information security standards and procedures.



Responsibilities

  • Oversee the installation, configuration and deployment of vendor applications, and enhancements to existing applications.
  • Provide technical leadership as well as perform hands-on technical tasks.
  • Ensure new software integrations meet functional requirements, system compliance, and interface specifications.
  • Oversee the daily activities of project teams and ensure the successful delivery of project commitments, business analysis, and consultation.
  • Maintain in-depth knowledge of customer IT operations, data stewardship responsibilities, and processes for all supported campus departments.
  • Participate in projects related to the assessment, implementation, integration, and upgrade/maintenance of third-party solutions.
  • Maintain knowledge of software and systems assets and their corresponding contracts/agreements. Stay abreast of technology developments, as well as trends in higher education, leadership, and staff management.
  • Lead and manage the daily operations of a team of highly competent professionals with varying responsibilities.
  • Serve as a mentor and promote team and individual professional development through knowledge sharing and training.
  • Perform other management duties such as staff performance management and hiring, and user group/community engagement.
  • Develop and deliver customer training and support documentation.
  • Coordinate and actively participate in user group meetings, clinics, and other customer outreach activities.
  • Ensure that the work of PAC aligns with initiatives from the University’s IT governance process, service management, change management framework, and information security guidelines.
  • Understand and align with the guiding principles and organization of OIT, as well as maintain a broad understanding of the University’s mission and organization.


Qualifications

Essential Qualifications:

  • A minimum of 5-7 years of experience in the management of learning management systems (Canvas highly preferred).
  • Broad technical knowledge and expertise in vendor applications related to teaching and learning.
  • Experience with vendor management, contract negotiation, license management, and product roadmap partnership activities.
  • Ability to lead a team of highly competent professionals with varying backgrounds and responsibilities. Must be a strong mentor and developer of people.
  • Experience with implementing, integrating, and/or supporting on premise, cloud-hosted, and SaaS solutions.
  • Excellent organizational and project management skills, including the ability to prioritize and manage multiple complex initiatives and projects serving various customers with available resources.
  • Ability to respond quickly to changing business needs and priorities. Excellent analytical and problem-solving skills, and a track record of developing innovative solutions.
  • Excellent written, oral, and interpersonal communication skills, with a strong ability to work with both technical and nontechnical audiences.
  • Ability to conceive and create high-quality, meaningful, and timely reports and presentations appropriate to various audiences in support of planning and decision making.
  • Experience collaborating with functional business partners on key project decisions to achieve mutually-acceptable solutions to project issues.
  • Commitment to outstanding customer service.
  • Education: Bachelor's degree or experience is required.

Preferred Qualifications:

  • Experience working in higher education and with faculty, staff, and students.
  • Experience with the day-to-day management of information systems in a complex organizational setting.
  • Active participant in vendor users’ associations.
  • Experience managing a variety of campus engagement platforms, such as CampusGroups and TerraDotta GPS.
  • Experience working with one of more of the following cloud hosting solutions: Microsoft Azure, AWS, or Oracle OCI. Certification in one or more is highly desirable.
  • Advanced degree.

Princeton University is an Equal Opportunity/Affirmative Action Employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, or any other characteristic protected by law. EEO IS THE LAW

PI198559355

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