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Shift Supervisor

Dartmouth College
New Hampshire, United States
Salary Not Specified
Posted Date
Dec 2, 2022
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Position Details

Position Information

Posting date


Closing date

Open Until Filled


Position Number


Position Title

Shift Supervisor

Department this Position Reports to

Dining Services

Hiring Range Minimum


Hiring Range Maximum


SEIU Level

Not an SEIU Position

FLSA Status


Employment Category

Regular Full Time

Scheduled Months per Year


Scheduled Hours per Week



Schedule: 6.00pm-2.30am, Sunday/Monday off

Location of Position

Hanover, NH
1953 Commons

Remote Work Eligibility?

Onsite only

Is this a term position?


If yes, length of term in months.

Is this a grant funded position?


Position Purpose

To serve as a Shift Supervisor for Class of 1953 Commons, the main dining hall for Dartmouth Dining Services. Ensures smooth operation of service, customer satisfaction, and enforcement of safety and sanitary procedures and policies for the late-night dining operation.


Required Qualifications - Education and Yrs Exp

High School plus 3+ years' experience or equivalent combination of education and experience

Required Qualifications - Skills, Knowledge and Abilities
  • Four-plus years of general food service experience.
  • High School degree or the equivalent.
  • Supervisory experience.
  • Must hold a valid driver’s license and be qualified under the terms of the Dartmouth College Driver Safety and Motor Vehicle Policy
Preferred Qualifications
  • Demonstrated ability to work in a fast-paced food operation and to make decisions under pressure.
  • Excellent interpersonal and communication skills to deal effectively with customers and supervise employees.
  • Strong organizational skills and ability to shift attention to changing details and maintain accuracy and timing of food preparation and work scheduling
  • Knowledge of sanitation regulations and policies and the ability to obtain a sanitation certification.
  • Knowledge of computer operations and familiarity with remote data terminals.
  • Commitment to diversity and to serving the needs of a diverse population.
Department Contact for Cover Letter and Title

Jon Plodzik, Director of Dining Services

Equal Opportunity Employer

Dartmouth College is an equal opportunity/affirmative action employer with a strong commitment to diversity and inclusion. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications by members of all underrepresented groups are encouraged.

Background Check

Employment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Special Instructions to Applicants

All Dartmouth College employees, whether working on-site or remotely, are required to be up to date with vaccination against COVID -19 (or to have received an approved exemption from vaccination through the Office of Institutional Diversity and Equity). Please visit for details. Compliance with this requirement is a condition of employment. Failure to meet this condition of employment within the first 30 days may result in Dartmouth in its sole discretion ending employment.

Dartmouth College has a Tobacco-Free Policy. Smoking and the use of tobacco-based products (including smokeless tobacco) are prohibited in all facilities, grounds, vehicles or other areas owned, operated or occupied by Dartmouth College with no exceptions. For details, please see our policy.

Additional Instructions

Schedule: 6.00pm-2.30am, Sunday/Monday off

Quick Link

Key Accountabilities


Shift Operations
  • Independently oversees and participates in the evening and late-night shift operations of Class of 1953 Commons Dining Hall.
  • Primarily provides floor coverage 90% of shift, closing responsibilities require approximately 5%, administrative/office duties 5%.
  • Verifies meal plan and credit card transactions and oversees cash registers staff.
  • Assigns initial work and reassigns workforce as required to balance changes in customer service needs and timing of food preparation.
  • Enforces health and sanitation policies and procedures with concern to proper handling and preparation of food items and that quality and portion control standards are maintained.
  • Ensures observance of liquor license laws, when appropriate.
  • Responds to customer comments/complaints about quantity/quality of food, customer service, etc.; seeks to satisfy customer needs; refers issues to Manager when appropriate.
  • Maintains cleanliness and general appearance of café/facility.
  • Counts cash and closes out shift sales and prepares reports on receipts.
Percentage Of Time



Workforce Supervision
  • Provides supervision to union employees and student and temporary staff.
  • Trains new employees in all aspects of food service operations.
  • Ensures adequate distribution of staff on each shift and independently determines when additional staff is needed.
  • Communicates management policies and instructions to employees and relays employee concerns back to management.
  • Monitors and evaluates work performance to ensure compliance with productivity, quality, and customer service standards.
  • Identifies performance problems, recommends training or initiates appropriate corrective action. * Implements disciplinary measures when necessary, e.g. verbal warnings or corrective instructions with written report to the manager.
Percentage Of Time



  • Maintains and analyzes daily inventory counts and makes out orders for specified vendors.
  • Receives and stores deliveries and ensures that necessary supplies are stocked for the shift and that all stock is rotated. Generates reports on sales, product movement, etc.
  • Monitors sales and recommends appropriate changes, based on high costs or lack of item popularity. Makes recommendations regarding menu development; may compute cost and price analysis.
  • Works with other supervisors and managers in communicating information and in planning and making changes to cafe/facility procedures.
Percentage Of Time



Facility/Equipment Maintenance
  • Maintains continuing surveillance over physical facility, ensuring all doors are locked, windows closed, storage areas secured, lights out, etc.
  • Acts to preclude or terminate unauthorized/inappropriate uses of facilities and to intervene in and resolve disturbances.
  • Notifies Security when assistance is needed.
Percentage Of Time



  • Attends training seminars offered by the College and/or professional organizations to stay current with food service and supervisory policies and practices. Attends ServSafe and AllerTran training and renews certification as required.
  • Sets customer service tone for the department to include addressing the needs of a diverse community.
  • Assists with seasonal catering as needed.
  • Works at other satellite areas within Dartmouth Dining as needed.
Percentage Of Time




Demonstrates a commitment to diversity, inclusion, and cultural awareness through actions, interactions, and communications with others.


Performs other duties as assigned
Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * How did you hear about this employment opportunity?
    • Talent Acquisition Consultant
    • AbilityJOBS
    • American Library Association
    • CareerBuilder
    • Chronicle of Higher Education
    • Chronicle of Philanthropy
    • Dartmouth College Employment Website
    • Glassdoor
    • Internal Employee Referral
    • HERC
    • Higher Ed Jobs
    • Indeed
    • Inside Higher Ed Jobs
    • LinkedIn
    • National Black MBA Association
    • Recruit Military
    • Prospanica
    • Valley News
    • Other (Please specify below)
    • Handshake
  2. If you answered 'Other' to the above question, please specify here

    (Open Ended Question)

Documents Needed to Apply
Required Documents Optional Documents
  1. Resume
  2. Cover Letter
  3. Additional Document #1

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