NETWORK ENGINEER

Hiring Department

MOREnet

Job Description

Individuals employed within this professional title series, are responsible for network design, analysis and resolution of complex network problems. They ensure that networks are designed and operated efficiently to meet expected service levels to support customer LANs and related devices, applications and technologies. MOREnet Network Consultants provide guidance to end-users regarding needs assessments, network design, equipment acquisition, configuration and installation. Design elements and troubleshooting can include routing devices, servers, virtual environments, applications, network topology, wireless technologies and DNS services.

Duties include, but are not limited to:

Troubleshoot and resolve network-related problems on customer networks. Analyze trends and develop plans to minimize network issues and obtain optimal performance on a local area network. Prepare and update network-related documentation, as needed. Follow a defined and approved process to evaluate new hardware, software, and procedures to better meet customer needs. Make recommendations to management for installation, implementation, and customer support options. Update CRM in a timely and clear manner.

Provide industry best-practices, advice, guidance, and support to customers/end-users, other IT groups, and management. Provide status updates to customers/end-users on open issues and local area network design projects.

Travel to customer locations around the state to perform wireless and network assessments. Evaluate customer networks and provide written observations and recommendations for improvement.

Provide professional services at customer locations based on specific service agreements in place, local support may include network design and updates, equipment recommendations and refresh, server/software support, network backup, etc.; set up remote management according to specific site agreements.

Install, monitor, and support MOREnet remote managed services.

Customer Outreach: Provide conference presentations, webinars or tech shares to customers and to peers.

Salary

$55,000 - $75,000 Commensurate with experience

Shift

Monday - Friday, 8am - 5pm

Minimum Qualifications

High School diploma or GED is required
Associates degree in Computer Networking or equivalent experience
- Thorough understanding of distributed network architectures.
- Knowledge of LAN/WAN principles (i.e. TCP/IP, Ethernet, VLANs, etc.)
- Experience with router and switch configurations
- Excellent technical knowledge and aptitude in the areas of networks, network topologies, DNS, Network Device (Chromebook/Windows/Apple, etc. configuration and connectivity), network file servers, applicable software, and troubleshooting techniques.
- Ability to solve network infrastructure issues in a LAN/WAN environment.

Preferred Qualifications

BS in Computer Science preferred. Comptia A+, Network+, Cisco, or Wireless Professional certifications preferred.

Other Information

The Missouri Research and Education Network (MOREnet) provides Internet connectivity, access to Internet2, technical support, videoconferencing services and training to Missouri's K-12 schools, colleges and universities, public libraries, health care, state government and other affiliated organizations.

Established in 1991, MOREnet operates as a unit within the University of Missouri, and is based in Columbia, Mo. The MOREnet network is the foundation infrastructure. Members of the education community interact with each other via data and video services; public sector business applications are built and conducted on it; and Missouri citizens interact with their state government through it.

Other Information

Applicants must be authorized to work in the United States. The University will not sponsor applicants for this position for employment visas.

Benefit Eligibility

This position is eligible for University benefits. The University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, and educational fee discounts. For additional information on University benefits, please visit the Faculty & Staff Benefits website at http://www.umsystem.edu/totalrewards/benefits

Diversity Commitment

The University of Missouri is fully committed to achieving the goal of a diverse and inclusive academic community of faculty, staff and students. We seek individuals who are committed to this goal and our core campus values of respect, responsibility, discovery and excellence.

Equal Employment Opportunity

Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, protected veteran status, or any other status protected by applicable state or federal law. This policy shall not be interpreted in such a manner as to violate the legal rights of religious organizations or the recruiting rights of military organizations associated with the Armed Forces or the Department of Homeland Security of the United States of America. For more information, call the Director of Employee and Labor Relations at 573-884-2577 .

To request ADA accommodations, please call the Director of Accessibility and ADA at 573-884-7278.

EEO IS THE LAW

To read more about Equal Employment Opportunity (EEO) please use the following links:

• EEO is the Law English Version
• EEO is the Law Spanish Version
• EEO is the Law Chinese Version

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