Information Aide
- Employer
- Community College of Rhode Island
- Location
- Rhode Island, United States
- Salary
- Salary Not Specified
- Date posted
- Dec 2, 2022
View more
- Position Type
- Administrative, Business & Administrative Affairs, Business & Administrative Support, Student Affairs, Counseling
- Employment Type
- Full Time
Job Details
About CCRI and the Role
Position Title
Information Aide
Department
Advising & Counseling Office
Position Category
Staff - Classified
About CCRI
The Community College of Rhode Island is the state’s only public comprehensive associate degree-granting institution. We provide affordable open access to higher education at locations throughout the state. Our primary mission is to offer recent high school graduates and returning adults the opportunity to acquire the knowledge and skills necessary for intellectual, professional and personal growth through an array of academic, career and lifelong learning programs.
At CCRI, we are committed to building an inclusive and diverse campus community. We strive to hire and retain culturally competent faculty and staff members who reflect the demographics of our state and our increasingly diverse student population.
We believe that our diversity is our strength. We celebrate, support and thrive on the diverse experiences, backgrounds, and perspectives that are represented across our four campuses.
We are OneCCRI, working together to prepare learners to achieve their highest potential.
To learn about what employees value at CCRI and what it means to work here, please read about our Guiding Principles and watch videos of our employees doing what they do best: https://www.ccri.edu/equity/culture/guidingprinciples.html
Job Summary
GENERAL STATEMENT OF DUTIES : To independently provide a broad spectrum of front desk operations such as answering the phones, making appointments, answering calls, greeting students, answering general questions, assisting students with registration, etc. in a high-demand for services Department. Will provide substantive, authoritative and technical information through assessment of client/customer needs, research/analysis and resource evaluation; and to do related work as required.
SUPERVISION RECEIVED : Works under the general supervision of a superior with latitude for the exercise of independent judgement; work is periodically reviewed for satisfactory performance and conformance with instructions, guidelines and final objectives.
SUPERVISION EXERCISED : May supervise assigned staff.
Duties and Responsibilities
ILLUSTRATIVE EXAMPLES OF WORK PERFORMED : Answering the phones, making appointments, answering calls, greeting students, answering general questions, assisting students with registration
To independently provide a broad spectrum of substantive, authoritative and technical informational services through assessment of client/customer needs, research/analysis and resource evaluation.
On an ongoing basis, and as the primary work assignment, to interact with clients, customers, officials, the general public, and employees in providing informational services available.
To make initial determinations of information required and provide appropriate referral and/or resources or services available.
To collect, interpret, organize and/or prepare data for the purpose of complying with informational requests.
To maintain currency of relevant information and resources available directly related to the function of the Advising & Counseling.
As required, to perform a variety of generic clerical tasks including typing, filing record keeping, money and fee collection, etc.
To do related work as required.
Minimum Requirements
KNOWLEDGES, SKILLS AND CAPACITIES : A working knowledge of state government, and assigned services and programs; a working knowledge of general office practices; the ability to perform duties in the areas of information research and analysis, client/customer information assessment, referral and material distribution and resource maintenance and preparation; the ability to perform keyboard functions with reasonable speed and accuracy; the ability to perform routine clerical tasks; the ability to establish and maintain effective working relationships with clients, customers, superiors and the public; and related capacities and abilities.
Education: Such as may have been gained through: graduation from a senior high school; and
Experience: Such as may have been gained through: employment in a responsible clerical position which involved dealing with the public, customers or clients.
Or, any combination of education and experience that shall be substantially equivalent to the above education and experience.
Competencies and Desired Qualifications
Position Details
Position Information
Full-Time/Part-Time
Full-Time
FLSA
Non-Exempt
Pay Grade
315
Salary Information
$42,303.00 Anually at Step 1
Benefits
Full-time employees enjoy an array of benefits, including:
• Comprehensive Health Benefits and Rewards for Wellness Incentives
• Paid Time Off
• Parental Leave
• In-State Tuition Waivers
• Legal Care Insurance
For a complete listing, visit: https://ccri.edu/hr/benefits/index.html
Collective Bargaining Unit
ESPA
Reports To
Director, Advising & Counseling
Permanent/Limited position
Permanent
Position End Date
Academic/Calendar Year
Calendar
Work Schedule Information
Primarily Monday - Friday, 8:00am - 4:00pm; Hours and campus may vary based on departmental needs.
Campus Location
Primarily located at the Lincoln Campus
Civil Service List position
No
Environmental Conditions
This position is not substantially exposed to adverse environmental conditions.
Posting Details
Posting Details
Number of Vacancies
1
Application Open Date
11/16/2022
Application Close Date
12/14/2022
Posting Number
SF00841
Quick Link
https://jobs.ccri.edu/postings/4179
Special Instructions to Applicants
The closing date to apply for this position is December14, 2022. This date includes a three-day grace period. Application materials will not be accepted after 11:59pm EST on December 14, 2022.
To apply for this position, complete CCRI’s online application by the closing date.
If you need assistance with the online application process, please contact Human Resources at 401-825-2311. TTY : 401-825-2313.
Disability Accommodations
CCRI is committed to ensuring the full participation of all applicants throughout the recruitment process. If you should require an accommodation during the application process, please notify the Department of Institutional Equity and Human Resources prior to the closing of the posting by calling (401) 825-2311.
EEO Statement
CCRI is an Equal Opportunity / Affirmative Action Employer.
We recognize that diversity and inclusivity are essential to creating a dynamic, positive and high-performing educational and work environment. We welcome applicants who can contribute to the College’s commitment to excellence created by diversity and inclusivity.
CCRI prohibits discrimination, including harassment and retaliation, on the basis of race, color, national or ethnic origin, gender, gender identity or expression, religion, disability, age, sexual orientation, genetic information, marital status, citizenship status or status as a protected veteran. Inquiries or complaints concerning discrimination shall be referred to the College’s Title IX Coordinator at: TitleIXCoordinator@ccri.edu.
The Jeanne Clery Act requires institutions of higher education to disclose campus policy statements and crime statistics. Our annual report is available here:
https://www.ccri.edu/campuspolice/pdfs/2020%20Crime%20Statistics.pdf
Supplemental Questions
Required fields are indicated with an asterisk (*).
- * To improve CCRI’s advertising strategy, please let us know
where you FIRST learned of this job opportunity? Please be specific
when using web site or publication names (example: LinkedIn,
HigherEdjobs, Chronicle, personal referral, etc.). Thank you.
(Open Ended Question)
Required Documents Optional Documents
- Resume
- Cover Letter/Letter of Application
Company
The Community College of Rhode Island is the state’s only public comprehensive associate degree-granting institution. We provide affordable open access to higher education at locations throughout the state. Our primary mission is to offer recent high school graduates and returning adults the opportunity to acquire the knowledge and skills necessary for intellectual, professional and personal growth through an array of academic, career and lifelong learning programs. We meet the wide-ranging educational needs of our diverse student population, building on our rich tradition of excellence in teaching and our dedication to all students with the ability and motivation to succeed. We set high academic standards necessary for transfer and career success, champion diversity, respond to community needs, and contribute to our state’s economic development and the region’s workforce.
CCRI offers the lowest tuition of any college in the state, and we’re dedicated to providing open access to Rhode Islanders who want the knowledge, skills, and training necessary to enter high-quality careers or transfer to four-year institutions.
From its modest beginning with 325 students in 1964, CCRI has grown to include four full-service campuses and two satellite campuses, serving approximately 18,000 students. Campuses are located throughout the state in Lincoln, Providence, Warwick and Newport.
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