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Information Aide

Employer
Community College of Rhode Island
Location
Rhode Island, United States
Salary
Salary Not Specified
Date posted
Dec 2, 2022

Job Details



About CCRI and the Role

Position Title

Information Aide

Department

Advising & Counseling Office

Position Category

Staff - Classified

About CCRI

The Community College of Rhode Island is the state’s only public comprehensive associate degree-granting institution. We provide affordable open access to higher education at locations throughout the state. Our primary mission is to offer recent high school graduates and returning adults the opportunity to acquire the knowledge and skills necessary for intellectual, professional and personal growth through an array of academic, career and lifelong learning programs.

At CCRI, we are committed to building an inclusive and diverse campus community. We strive to hire and retain culturally competent faculty and staff members who reflect the demographics of our state and our increasingly diverse student population.

We believe that our diversity is our strength. We celebrate, support and thrive on the diverse experiences, backgrounds, and perspectives that are represented across our four campuses.

We are OneCCRI, working together to prepare learners to achieve their highest potential.

To learn about what employees value at CCRI and what it means to work here, please read about our Guiding Principles and watch videos of our employees doing what they do best: https://www.ccri.edu/equity/culture/guidingprinciples.html

Job Summary

GENERAL STATEMENT OF DUTIES : To independently provide a broad spectrum of front desk operations such as answering the phones, making appointments, answering calls, greeting students, answering general questions, assisting students with registration, etc. in a high-demand for services Department. Will provide substantive, authoritative and technical information through assessment of client/customer needs, research/analysis and resource evaluation; and to do related work as required.

SUPERVISION RECEIVED : Works under the general supervision of a superior with latitude for the exercise of independent judgement; work is periodically reviewed for satisfactory performance and conformance with instructions, guidelines and final objectives.

SUPERVISION EXERCISED : May supervise assigned staff.

Duties and Responsibilities

ILLUSTRATIVE EXAMPLES OF WORK PERFORMED : Answering the phones, making appointments, answering calls, greeting students, answering general questions, assisting students with registration

To independently provide a broad spectrum of substantive, authoritative and technical informational services through assessment of client/customer needs, research/analysis and resource evaluation.

On an ongoing basis, and as the primary work assignment, to interact with clients, customers, officials, the general public, and employees in providing informational services available.

To make initial determinations of information required and provide appropriate referral and/or resources or services available.

To collect, interpret, organize and/or prepare data for the purpose of complying with informational requests.

To maintain currency of relevant information and resources available directly related to the function of the Advising & Counseling.

As required, to perform a variety of generic clerical tasks including typing, filing record keeping, money and fee collection, etc.

To do related work as required.

Minimum Requirements

KNOWLEDGES, SKILLS AND CAPACITIES : A working knowledge of state government, and assigned services and programs; a working knowledge of general office practices; the ability to perform duties in the areas of information research and analysis, client/customer information assessment, referral and material distribution and resource maintenance and preparation; the ability to perform keyboard functions with reasonable speed and accuracy; the ability to perform routine clerical tasks; the ability to establish and maintain effective working relationships with clients, customers, superiors and the public; and related capacities and abilities.

Education: Such as may have been gained through: graduation from a senior high school; and

Experience: Such as may have been gained through: employment in a responsible clerical position which involved dealing with the public, customers or clients.

Or, any combination of education and experience that shall be substantially equivalent to the above education and experience.

Competencies and Desired Qualifications

Position Details

Position Information

Full-Time/Part-Time

Full-Time

FLSA

Non-Exempt

Pay Grade

315

Salary Information

$42,303.00 Anually at Step 1

Benefits

Full-time employees enjoy an array of benefits, including:

• Comprehensive Health Benefits and Rewards for Wellness Incentives
• Paid Time Off
• Parental Leave
• In-State Tuition Waivers
• Legal Care Insurance

For a complete listing, visit: https://ccri.edu/hr/benefits/index.html

Collective Bargaining Unit

ESPA

Reports To

Director, Advising & Counseling

Permanent/Limited position

Permanent

Position End Date

Academic/Calendar Year

Calendar

Work Schedule Information

Primarily Monday - Friday, 8:00am - 4:00pm; Hours and campus may vary based on departmental needs.

Campus Location

Primarily located at the Lincoln Campus

Civil Service List position

No

Environmental Conditions

This position is not substantially exposed to adverse environmental conditions.

Posting Details

Posting Details

Number of Vacancies

1

Application Open Date

11/16/2022

Application Close Date

12/14/2022

Posting Number

SF00841

Quick Link

https://jobs.ccri.edu/postings/4179

Special Instructions to Applicants

The closing date to apply for this position is December14, 2022. This date includes a three-day grace period. Application materials will not be accepted after 11:59pm EST on December 14, 2022.

To apply for this position, complete CCRI’s online application by the closing date.

If you need assistance with the online application process, please contact Human Resources at 401-825-2311. TTY : 401-825-2313.

Disability Accommodations

CCRI is committed to ensuring the full participation of all applicants throughout the recruitment process. If you should require an accommodation during the application process, please notify the Department of Institutional Equity and Human Resources prior to the closing of the posting by calling (401) 825-2311.

EEO Statement

CCRI is an Equal Opportunity / Affirmative Action Employer.

We recognize that diversity and inclusivity are essential to creating a dynamic, positive and high-performing educational and work environment. We welcome applicants who can contribute to the College’s commitment to excellence created by diversity and inclusivity.

CCRI prohibits discrimination, including harassment and retaliation, on the basis of race, color, national or ethnic origin, gender, gender identity or expression, religion, disability, age, sexual orientation, genetic information, marital status, citizenship status or status as a protected veteran. Inquiries or complaints concerning discrimination shall be referred to the College’s Title IX Coordinator at: TitleIXCoordinator@ccri.edu.

The Jeanne Clery Act requires institutions of higher education to disclose campus policy statements and crime statistics. Our annual report is available here:
https://www.ccri.edu/campuspolice/pdfs/2020%20Crime%20Statistics.pdf

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * To improve CCRI’s advertising strategy, please let us know where you FIRST learned of this job opportunity? Please be specific when using web site or publication names (example: LinkedIn, HigherEdjobs, Chronicle, personal referral, etc.). Thank you.

    (Open Ended Question)

Applicant Documents
Required Documents Optional Documents
  1. Resume
  2. Cover Letter/Letter of Application


Company

CCRI

The Community College of Rhode Island is the state’s only public comprehensive associate degree-granting institution. We provide affordable open access to higher education at locations throughout the state. Our primary mission is to offer recent high school graduates and returning adults the opportunity to acquire the knowledge and skills necessary for intellectual, professional and personal growth through an array of academic, career and lifelong learning programs. We meet the wide-ranging educational needs of our diverse student population, building on our rich tradition of excellence in teaching and our dedication to all students with the ability and motivation to succeed. We set high academic standards necessary for transfer and career success, champion diversity, respond to community needs, and contribute to our state’s economic development and the region’s workforce.

CCRI offers the lowest tuition of any college in the state, and we’re dedicated to providing open access to Rhode Islanders who want the knowledge, skills, and training necessary to enter high-quality careers or transfer to four-year institutions.

From its modest beginning with 325 students in 1964, CCRI has grown to include four full-service campuses and two satellite campuses, serving approximately 18,000 students. Campuses are located throughout the state in Lincoln, Providence, Warwick and Newport.

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