Client Technology Consultant II
- Employer
- Dartmouth College
- Location
- New Hampshire, United States
- Salary
- Salary Not Specified
- Date posted
- Dec 1, 2022
View more
- Position Type
- Faculty Positions, Education, Instructional Technology & Design, Science, Technology & Mathematics, Computer Sciences & Technology, Administrative, Business & Administrative Affairs, Computer Services & Information Technology, Technology Administration/Other, Chief Technology & Information Officers
- Employment Type
- Full Time
Job Details
Position Details
Position Information
Posting date
11/21/2022
Closing date
Open Until Filled
Yes
Position Number
1127654
Position Title
Client Technology Consultant II
Department this Position Reports to
Service Strategy & Design, ITC
Hiring Range Minimum
$27.31
Hiring Range Maximum
$34.14
SEIU Level
Not an SEIU Position
FLSA Status
Non-Exempt
Employment Category
Regular Full Time
Scheduled Months per Year
12
Scheduled Hours per Week
40
Schedule
Multiple shifts available – M-F 6:00AM-3:00PM, 8:00AM-5:00PM, 12:00PM-9:00PM, etc.
Location of Position
Hanover, NH
4 Currier
Hybrid Onsite-
- This position offers a hybrid opportunity to work both remotely and onsite and therefore requires that the incumbent reside within a commutable distance to Hanover, NH.
Hybrid
Is this a term position?
No
If yes, length of term in months.
NA
Is this a grant funded position?
No
Position Purpose
The Client Technology Consultant II is responsible for providing technology support and consulting to Dartmouth departments and individuals. They administer and develop core client technologies and services.
Description
Join our Information, Technology and Consulting Service Desk within the Client Services group at Dartmouth where you’ll support faculty, students, and staff. The ITC Service Desk is a team of passionate IT professionals who approach work guided by our values:
- Teamwork: We are a team that works collaboratively to accomplish shared goals and succeed together.
- Learning and Knowledge : We continuously learn and then share our knowledge.
- Relationships : We build and maintain strong relationships founded on trust, understanding, and partnership
- Adaptability : We create and embrace change that challenges us to grow or work in new ways.
- Communication : We communicate effectively to create understanding and connection.
If you like problem solving, learning new technology, helping people, and working collaboratively, you’ll thrive here! Bring your passion for technology and for helping people to the ITC Service Desk team and become a part of our Dartmouth community. Learn, grow, and advance your IT career at Dartmouth.
About the College
Dartmouth educates the most promising students and prepares them for a lifetime of learning and of responsible leadership through a faculty dedicated to teaching and the creation of knowledge. We are Liberal Arts at the core with a vibrant, inclusive learning environment where students and faculty respond with research and innovation to the most pressing challenges of our time.
Required Qualifications - Education and Yrs Exp
Bachelors plus 3-5 years' experience or equivalent combination of education and experience
Required Qualifications - Skills, Knowledge and Abilities
- Experience working in a client-facing technology support role.
- Experience supporting desktop and mobile operating systems, applications, and peripherals.
- Familiarity with endpoint management concepts and tools.
- Familiarity with scripting concepts and languages
- Demonstrated effective verbal and written communication skills.
- Demonstrated ability to mentor and teach others.
- Demonstrated ability to organize and manage project work.
- Demonstrated ability to work effectively on teams and lead team initiatives.
- Experience working in a fast-paced environment managing multiple tasks and priorities.
- Self-motivated and able to work with minimal supervision.
- Experience working in an Academic environment.
- Technology-related professional certifications.
Bradley Shulda
Equal Opportunity Employer
Dartmouth College is an equal opportunity/affirmative action employer with a strong commitment to diversity and inclusion. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications by members of all underrepresented groups are encouraged.
Background Check
Employment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.
Special Instructions to Applicants
All Dartmouth College employees, whether working on-site or remotely, are required to be up to date with vaccination against COVID -19 (or to have received an approved exemption from vaccination through the Office of Institutional Diversity and Equity). Please visit https://dartgo.org/vaxpolicy for details. Compliance with this requirement is a condition of employment. Failure to meet this condition of employment within the first 30 days may result in Dartmouth in its sole discretion ending employment.
Dartmouth College has a Tobacco-Free Policy. Smoking and the use of tobacco-based products (including smokeless tobacco) are prohibited in all facilities, grounds, vehicles or other areas owned, operated or occupied by Dartmouth College with no exceptions. For details, please see our policy. https://policies.dartmouth.edu/policy/tobacco-free-policy
Additional Instructions
Quick Link
https://searchjobs.dartmouth.edu/postings/66003
Key Accountabilities
Description
Technology Support and Consulting
- Acts as Business Relationship Manager for client departments and consults with clients on technology use and solutions.
- Provides advanced support for accounts and access.
- Provides advanced technology support for computers, devices, and software.
- Uses endpoint management tools to manage and support client devices.
- Updates and improves existing scripts and automation to provide technology and client support.
- Acts as Subject Matter Expert for two or more technologies.
65%
Description
Project Management and Collaboration
- Leads and manages Clients Services projects.
- Leads Service Desk process improvement initiatives.
- Collaborates with internal teams to share information, build relationships, and accomplish shared goals.
15%
Description
Training and Development
- Continuously develops subject matter expertise for application within our client base.
- Trains and mentors Client Technology Consultant I colleagues.
- Creates, maintains, and applies knowledge materials for technology support.
15%
Description
Performs other duties as required.
Percentage Of Time
5%
-
--
Demonstrates a commitment to diversity, inclusion, and cultural awareness through actions, interactions, and communications with others.
--
Performs other duties as assigned.
Supplemental Questions
Required fields are indicated with an asterisk (*).
- * How did you hear about this employment opportunity?
- Talent Acquisition Consultant
- AbilityJOBS
- American Library Association
- CareerBuilder
- Chronicle of Higher Education
- Chronicle of Philanthropy
- Dartmouth College Employment Website
- Glassdoor
- Internal Employee Referral
- HERC
- Higher Ed Jobs
- Indeed
- Inside Higher Ed Jobs
- National Black MBA Association
- Recruit Military
- Prospanica
- Valley News
- Other (Please specify below)
- Handshake
- If you answered 'Other' to the above question, please specify
here
(Open Ended Question)
Required Documents
- Resume
- Cover Letter
- Curriculum Vitae
- Additional Document #1
Company
Employment at Dartmouth
Dartmouth welcomes individuals from diverse backgrounds, with varied experiences, and a range of talents, who are motivated to learn, develop, and achieve success.
Inspired by its unique New England setting, Dartmouth is dedicated to effecting positive change within a community where everyone collaborates to generate knowledge, engage with the global community, and enhance their personal growth and purpose.
Join a welcoming environment that fosters exploration and promotes teamwork. Here, you'll discover inclusive spaces, open opportunities, and a culture that values diverse identities and perspectives.
About Dartmouth
Liberal Arts at the Core
A vibrant, inclusive learning environment where students and faculty respond with research and innovation to the most pressing challenges of our time.
Dartmouth Stands Apart
A fusion of a renowned liberal arts college and a robust research university where students, faculty, and staff partner to take on the world’s greatest challenges.
Our Mission
Dartmouth educates the most promising students and prepares them for a lifetime of learning and of responsible leadership through a faculty dedicated to teaching and the creation of knowledge.
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