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Client Technology Consultant II

Job Details


Position Details

Position Information

Posting date

11/21/2022

Closing date

Open Until Filled

Yes

Position Number

1127654

Position Title

Client Technology Consultant II

Department this Position Reports to

Service Strategy & Design, ITC

Hiring Range Minimum

$27.31

Hiring Range Maximum

$34.14

SEIU Level

Not an SEIU Position

FLSA Status

Non-Exempt

Employment Category

Regular Full Time

Scheduled Months per Year

12

Scheduled Hours per Week

40

Schedule

Multiple shifts available – M-F 6:00AM-3:00PM, 8:00AM-5:00PM, 12:00PM-9:00PM, etc.

Location of Position

Hanover, NH
4 Currier

Hybrid Onsite-
  • This position offers a hybrid opportunity to work both remotely and onsite and therefore requires that the incumbent reside within a commutable distance to Hanover, NH.
Remote Work Eligibility?

Hybrid

Is this a term position?

No

If yes, length of term in months.

NA

Is this a grant funded position?

No

Position Purpose

The Client Technology Consultant II is responsible for providing technology support and consulting to Dartmouth departments and individuals. They administer and develop core client technologies and services.

Description

Join our Information, Technology and Consulting Service Desk within the Client Services group at Dartmouth where you’ll support faculty, students, and staff. The ITC Service Desk is a team of passionate IT professionals who approach work guided by our values:
  • Teamwork: We are a team that works collaboratively to accomplish shared goals and succeed together.
  • Learning and Knowledge : We continuously learn and then share our knowledge.
  • Relationships : We build and maintain strong relationships founded on trust, understanding, and partnership
  • Adaptability : We create and embrace change that challenges us to grow or work in new ways.
  • Communication : We communicate effectively to create understanding and connection.
As a Client Technology Consultant, you’ll build deep relationships with clients and partners across the campus to understand their work and support their technology needs. In addition, you’ll have the opportunity to join or lead exciting projects that impact research, teaching, and learning at Dartmouth.
If you like problem solving, learning new technology, helping people, and working collaboratively, you’ll thrive here! Bring your passion for technology and for helping people to the ITC Service Desk team and become a part of our Dartmouth community. Learn, grow, and advance your IT career at Dartmouth.

About the College
Dartmouth educates the most promising students and prepares them for a lifetime of learning and of responsible leadership through a faculty dedicated to teaching and the creation of knowledge. We are Liberal Arts at the core with a vibrant, inclusive learning environment where students and faculty respond with research and innovation to the most pressing challenges of our time.

Required Qualifications - Education and Yrs Exp

Bachelors plus 3-5 years' experience or equivalent combination of education and experience

Required Qualifications - Skills, Knowledge and Abilities
  • Experience working in a client-facing technology support role.
  • Experience supporting desktop and mobile operating systems, applications, and peripherals.
  • Familiarity with endpoint management concepts and tools.
  • Familiarity with scripting concepts and languages
  • Demonstrated effective verbal and written communication skills.
  • Demonstrated ability to mentor and teach others.
  • Demonstrated ability to organize and manage project work.
  • Demonstrated ability to work effectively on teams and lead team initiatives.
  • Experience working in a fast-paced environment managing multiple tasks and priorities.
  • Self-motivated and able to work with minimal supervision.
Preferred Qualifications
  • Experience working in an Academic environment.
  • Technology-related professional certifications.
Department Contact for Cover Letter and Title

Bradley Shulda

Equal Opportunity Employer

Dartmouth College is an equal opportunity/affirmative action employer with a strong commitment to diversity and inclusion. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications by members of all underrepresented groups are encouraged.

Background Check

Employment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Special Instructions to Applicants

All Dartmouth College employees, whether working on-site or remotely, are required to be up to date with vaccination against COVID -19 (or to have received an approved exemption from vaccination through the Office of Institutional Diversity and Equity). Please visit https://dartgo.org/vaxpolicy for details. Compliance with this requirement is a condition of employment. Failure to meet this condition of employment within the first 30 days may result in Dartmouth in its sole discretion ending employment.

Dartmouth College has a Tobacco-Free Policy. Smoking and the use of tobacco-based products (including smokeless tobacco) are prohibited in all facilities, grounds, vehicles or other areas owned, operated or occupied by Dartmouth College with no exceptions. For details, please see our policy. https://policies.dartmouth.edu/policy/tobacco-free-policy


Additional Instructions

Quick Link

https://searchjobs.dartmouth.edu/postings/66003

Key Accountabilities

Description

Technology Support and Consulting
  • Acts as Business Relationship Manager for client departments and consults with clients on technology use and solutions.
  • Provides advanced support for accounts and access.
  • Provides advanced technology support for computers, devices, and software.
  • Uses endpoint management tools to manage and support client devices.
  • Updates and improves existing scripts and automation to provide technology and client support.
  • Acts as Subject Matter Expert for two or more technologies.
Percentage Of Time

65%

Description

Project Management and Collaboration
  • Leads and manages Clients Services projects.
  • Leads Service Desk process improvement initiatives.
  • Collaborates with internal teams to share information, build relationships, and accomplish shared goals.
Percentage Of Time

15%

Description

Training and Development
  • Continuously develops subject matter expertise for application within our client base.
  • Trains and mentors Client Technology Consultant I colleagues.
  • Creates, maintains, and applies knowledge materials for technology support.
Percentage Of Time

15%

Description

Performs other duties as required.

Percentage Of Time

5%

-

--

Demonstrates a commitment to diversity, inclusion, and cultural awareness through actions, interactions, and communications with others.

--

Performs other duties as assigned.
Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * How did you hear about this employment opportunity?
    • Talent Acquisition Consultant
    • AbilityJOBS
    • American Library Association
    • CareerBuilder
    • Chronicle of Higher Education
    • Chronicle of Philanthropy
    • Dartmouth College Employment Website
    • Glassdoor
    • Internal Employee Referral
    • HERC
    • Higher Ed Jobs
    • Indeed
    • Inside Higher Ed Jobs
    • LinkedIn
    • National Black MBA Association
    • Recruit Military
    • Prospanica
    • Valley News
    • Other (Please specify below)
    • Handshake
  2. If you answered 'Other' to the above question, please specify here

    (Open Ended Question)

Documents Needed to Apply
Required Documents
  1. Resume
  2. Cover Letter
Optional Documents
  1. Curriculum Vitae
  2. Additional Document #1


Company

Dartmouth College

Employment at Dartmouth

Dartmouth welcomes individuals from diverse backgrounds, with varied experiences, and a range of talents, who are motivated to learn, develop, and achieve success.

Inspired by its unique New England setting, Dartmouth is dedicated to effecting positive change within a community where everyone collaborates to generate knowledge, engage with the global community, and enhance their personal growth and purpose.

Join a welcoming environment that fosters exploration and promotes teamwork. Here, you'll discover inclusive spaces, open opportunities, and a culture that values diverse identities and perspectives.

Dartmouth College

About Dartmouth

Liberal Arts at the Core

A vibrant, inclusive learning environment where students and faculty respond with research and innovation to the most pressing challenges of our time.

Dartmouth Stands Apart

A fusion of a renowned liberal arts college and a robust research university where students, faculty, and staff partner to take on the world’s greatest challenges.

Our Mission

Dartmouth educates the most promising students and prepares them for a lifetime of learning and of responsible leadership through a faculty dedicated to teaching and the creation of knowledge.

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