Clinical Case Manager, Counseling Center

Clinical Case Manager (Social Services Professional 1 – MR07)

Counseling Center

University of Tennessee at Chattanooga

Anticipated Hiring Salary: $38,000-40,000

The Clinical Case Manager will serve as a clinical (confidential) case manager for the Counseling Center to support its mission and serve students. The position will work with students engaged in treatment at the Counseling Center to provide (1) Non-risk walk-in and support services to students during regular business hours, (2) Coordinate clinical communication and follow-up when established clients are in crisis or are of concern to the treatment team, (3) Serve as a clinical liaison/representative as needed in Students of Concern (SOC) and Case Assessment Review and Evaluation (CARE) Team meetings, (4) Strengthen community partnerships, and (5) Engage in outreach measures as needed to support the campus community's mental health and mental health awareness. The Clinical Case Manager plays a vital role in the development of a campus environment where students' mental health is supported and students with mental illness receive the additional supports they need to be successful at the institution. This position reports to the Director of the Counseling Center and is also directed by the Associate Director of the Counseling Center.

Duties and Responsibilities:

Case Management

Serve as a clinical case manager for students, predominantly those established for services at the Counseling Center; assist clients in engaging with resources and in practicing social behaviors (e.g. utilizing public transport); coordinate access to care for both campus and community resources; engage in routine follow up with clients deemed 'at risk' and document accordingly; report concerns about 'at risk' students to supervisors, assigned counselors, and to the assigned medical provider; assist in obtaining medical records from recent psychiatric hospital stays and from treating physicians; serve as liaison to the crisis response team and the local psychiatric emergency facilities; coordinate with parents of students needing acute psychiatric care and/or to withdraw from university; respond to inquiries from students, faculty, staff, parents, and members of the community; make recommendations regarding on-going care and stabilization of students in crisis; participate in interdisciplinary treatment team meetings with clinical staff; engage with students on decisions that may impact personal and academic success during matriculation and beyond.

Outreach/Education

Marketing/Educating mental health services to the campus community, prospective students and families, and alumni; working with Student Development and Student Retention services to market and promote mental wellness and health services to prospective and current students and parents/caregivers; providing psychoeducation and mental health wellness information to UTC veterans' services office as appropriate.

Liaise with other departments as assigned; serve as a member of the Students of Concern (SOC) Team; serve as an alternate and ad hoc member of the Case Assessment, Review, and Evaluation (CARE) Team; consult with other departments as needed on mental health education; participate in search committees and staff hiring as needed.

The ideal candidate will possess the following:

• Excellent judgment with the ability to manage highly sensitive and confidential information.
• Strong skills in the areas of conflict resolution, problem solving techniques, interviewing and investigation.
• Strong analytical skills and the ability to assess and negotiate complex, highly sensitive situations.
• Exceptional critical thinking skills demonstrated by the ability to analyze information, evaluate results, and facilitate resolution of difficult challenges, including the ability to handle complex issues of extreme sensitivity.
• Skill in writing concise, logical, analytical reports to convey complex issues.
• Ability to maintain neutrality and work under stress.
• Demonstrated commitment to diversity and success in working with diverse constituencies, both domestic and international.
• Strong and effective interpersonal skills; the ability to listen well and demonstrate sensitivity to and respect for individual needs.
• Ability to work as part of a University-wide community to resolve complaints in a neutral and sensitive manner.
• Ability to establish and maintain professional and productive working relationships with staff at all levels at the University.
• Working knowledge of nondiscrimination laws and compliance regulations including Title IX, due process protections as they apply to Student Conduct proceedings, the Clery Act, VAWA and FERPA.

Review of applications will begin  December 12, 2022  and continue until the position is filled.  Applications received by this date will receive priority consideration. In order to be considered for candidacy, applicants must submit a cover letter and resume in addition to the online application.

Minimum Qualifications: Requires a Bachelor’s degree and one year experience working in a higher education setting, non-profit organization, or K -12 school system as a social worker or case manager.

Preferred Qualifications: Two or more years working in a higher education setting, non-profit organization, or K -12 school system as a social worker, or case manager. Demonstrate experience working with individuals who may be in distress and/or handling difficult interactions; demonstrate commitment to diversity and inclusivity, as well as the ability to work with a wide range of constituencies (staff, students, faculty, parents, administrators) with diplomacy and tact; demonstrate commitment to working with multicultural populations, and an awareness of issues affecting women, minorities, and persons with disabilities; knowledge, experience, and training in handling issues related to gender-based violence; superior leadership and management skills, including interpersonal, organizational, and analytical skills; excellent presentation and training skills.

The University of Tennessee Chattanooga is an EEO/AA/Title VI/Title IX/Section 504/ADA/ADEA institution. All qualified applicants will receive equal consideration for employment and will not be discriminated against on the basis of race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity, age, physical or mental disability, or protected veteran status.

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