Patient Service Coordinator

The Patient Service Coordinator will handle all administrative (non-clinical) aspects of the patient encounter. This will include maintaining accurate information on each patient to facilitate the patient encounter and using automated systems to expedite patient scheduling, pre­ registration, check-in and check-out. The Patient Service Coordinator will offer friendly, courteous assistance to every patient to ensure that the patient has a positive, professional experience while at Johns Hopkins. S/he will work collaboratively with others in a team environment.

Specific Duties & Responsibilities

• Handles patient check-in including verification and entering of pre-registration, insurance information, patient's demographic data into Epic. May obtain pre-certifications as required by patients' health care insurers or managed care providers.
• Handles patient check-out in Epic including scheduling of follow-up appointments and testing and printing of appointment visit summaries.
• Schedules patients in Epic and using appropriate forms for ophthalmic tests, laboratory tests, medical examinations, procedures, surgeries and admissions.
• Facilitates smooth transfers of patient during their visits within the department or between several departments. If a patient has to be admitted to the hospital, coordinates with appropriate personnel to ensure a smooth admission.
• Demonstrates awareness of limitations of institutional resources and seeks to maximize physician scheduling within this context.
• Proactively seeks to schedule/reschedule patients to efficiently utilize resources (e.g., backfill to cover cancellations or add urgent appointments).
• Resolves any schedule conflicts in Epic. Fills vacancies due to cancellations.
• Maintains familiarity with various types of medical insurance accepted in the clinic to be able to identify if patients may be scheduled in the clinic or must be referred to another provider.
  

• Assists with back-office duties as needed to ensure consistent patient flow. This may include: answering phones; confirming appointments by telephone and/or mail; working with Financial Clearance department to ensure pre-clearance of certain procedures (e.g., retina injections) prior to appointment scheduling and check-in; guiding patients and their families to appropriate resources (e.g. Financial Counseling or International Department) for information, guidance, or assistance regarding costs of and funding for care being provided; collecting time of service payments, preparing and mailing notes to referring and other physicians on Epic cc list.

Minimum Qualifications

• High School Diploma or graduation equivalent.
• One year work experience in customer service required.

• Knowledge of business, medical insurance and/or medical terminology and an excellent command of English grammar and spelling.

• Meditech certification must be completed within 2 to 3 weeks of employment.

Preferred Qualifications

• Two years related ophthalmology/JHH system work experience strongly preferred.
• Familiarity with Microsoft Office especially Outlook, Word and Excel.
• Knowledge of medical insurance coverage preferred.
  

• Medical terminology, and basic computer skills preferred.
• Certification or competency in appropriate skill groups (e.g., Epic) must be obtained during introductory period.

Classified Title: Patient Service Coordinator
Role/Level/Range: ATO 40/E/02/OD
Starting Hourly Pay Rate Range:$15.70; $21.65; $27.55 (Commensurate with experience)
Employee group: Full Time
Schedule: Mon - Fri; 8:30 - 5:00
Exempt Status: Non-Exempt
Location: School of Medicine Campus
Department name: SOM Oph Residency Service
Personnel area: School of Medicine

Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines:

*JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.

**Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.

The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate’s conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.

The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion.

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

EEO is the Law
Learn more:
https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf

Accommodation Information

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit accessibility.jhu.edu.

Johns Hopkins has mandated COVID-19 and influenza vaccines, as applicable. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. For additional information, applicants for SOM positions should visit https://www.hopkinsmedicine.org/coronavirus/covid-19-vaccine/ and all other JHU applicants should visit https://covidinfo.jhu.edu/health-safety/covid-vaccination-information/.

The following additional provisions may apply, depending on campus. Your recruiter will advise accordingly.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

Note: Job Postings are updated daily and remain online until filled.

The successful candidate(s) for this position will be subject to a pre-employment background check.

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711.

The following additional provisions may apply depending on which campus you will work. Your recruiter will advise accordingly.

During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

Equal Opportunity Employer
Note: Job Postings are updated daily and remain online until filled.

EEO is the Law
Learn more:
https://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf
Important legal information
http://hrnt.jhu.edu/legal.cfm