Job No. 521331 Information and Reenrollment Specialist

CLASSIFICATION TITLE: Student Services Professional IB

UNION CODE: R04

FT/PT: Full-time

PAY PLAN: 12-month

ANTICIPATED HIRING RANGE: Starting salary upon appointment is not expected to exceed $4,066 per month

CSU CLASSIFICATION SALARY RANGE: $4,066 - $5,752

PAY BASIS: Monthly

BENEFITS: CSUB offers a best-in-class benefit package for eligible employees that includes an array of medical plans, choice of dental plans, vision coverage, retirement participation in CalPERS, CSU tuition waiver, up to 24 vacation days per year, sick leave with unlimited accrual, 14 paid holidays per year and more! See our benefits website for additional information.

CANDIDATES ELIGIBLE TO APPLY: Open to all qualified applicants

SPECIAL INSTRUCTIONS TO APPLICANT:

CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement. The systemwide policy can be found at CSU Vaccination Policy [calstate.policystat.com] and questions may be sent to hr@campus.edu.

POSITION PURPOSE:

Under the general supervision of the Associate Vice President for Enrollment Management, the Information and Reenrollment Specialist performs a variety of basic Student Services professional assignments following well established work procedures. The Information and Reenrollment Specialist will oversee the Information Desk consisting of two information areas and a virtual information desk, support the reenrollment process, and provide support for student support systems.

DUTIES & RESPONSIBILITIES:

Information Desk Duties

Overseeing two information areas and a virtual information desk staffed by student assistants, deliver significant customer service functions via visitor reception, phone, and email coverage to provide accurate general campus information to visitors. May provide a variety of information to students on professional services and activities ranging from preadmissions to postgraduate.

Respond to all inquiries by students, staff, faculty, and other members of the campus community.

Work with internal and external stakeholders to ensure visitors have meaningful experience on campus using logical reasoning.

Assist with the day-to-day activities of the Information Desks.

Ensure that areas are appropriately staffed daily.

Reenrollment Process Duties

Act as a point of contact for stopped-out students. Assist and advise students individually or in groups on next steps of the reenrollment process, ensuring students remain enrolled, and that enrollment barriers are removed.

Track all data related to reenrolled students using a variety of strategies and methods that require good communication, the ability to connect with students, excellent customer service, and the ability to balance various projects.

Assist with outreach initiatives to assist students with reenrollment to the University using frequent communication and interaction in a professional manner in-person, via phone, via email, or virtually.

Build and maintain strong working relationships with other departments and divisions on campus.

Remain familiar with other colleges and universities' reenrollment processes.

Meet and collaborate with other departments when appropriate to ensure the best processes for CSUB.

Student Support Systems Support

Provide support for AskRowdy. Collaborate with Enrollment Services and Financial Aid to coordinate communications.

Support and assist with creating how-to's for students: Academic Requirements (Degree Audit), Academic Planner (Roadmaps, Program Pathways Mapper), Schedule Planner (Schedule Builder), and Runner Connect (Early alerts).

Assist students with e-advising tools.

REQUIRED QUALIFICATIONS:

EDUCATION & EXPERIENCE – Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration, or job-related field and one (1) year of recent related experience. Specialized experience during which the applicant has acquired and successfully applied the appropriate knowledge and abilities may be substituted for the required education on a year-for-year basis. Equivalent amounts of graduate level job related education may be substituted for the required experience.

LICENSES, CERTIFICATES, CREDENTIALS - Possession of a valid driver's license or the ability to obtain by date of hire.

SKILLS, KNOWLEDGE & ABILITIES (SKA's) –

• Regular and reliable attendance is required.
• Working knowledge of the methods and problems of organization and program management, research and interviewing techniques, and principles of individual and group behavior.
• Ability to rapidly acquire such knowledge of the organization, procedures, and activities of the specific campus to which the position is assigned, and the basic principles, practices and major trends in the Student Services field to which assigned.
• Ability to rapidly acquire a working knowledge of the specific objectives of the campus Student Services program and its relationship to the total campus operation.
• Ability interpret and apply program rules and regulations, gather, and analyze data, reason logically, draw valid conclusions and make appropriate recommendations, and present clear and concise information orally and in written reports.
• Demonstrated customer service experience requiring a very high level of diplomacy and professionalism.
• Ability to use tact and diplomacy to effectively handle a broad range of high level and sensitive interpersonal situations with diverse personalities, and to respond appropriately to conflicts and problems.
• Ability to initiate, establish, and foster communication and teamwork by maintaining a positive, cooperative, productive work atmosphere in the University with the ability to establish and maintain effective working relationships within a diverse population and with those from various cultural backgrounds.
• Excellent communication skills; ability to effectively communicate information in a clear and understandable manner, both verbally and in writing.
• Thorough knowledge of English grammar, spelling, and punctuation.
• Ability to interpret, communicate and apply policies and procedures.
• Ability to maintain a high degree of confidentiality.
• Excellent organizational and time management skills with the ability to set own priorities to coordinate multiple assignments with fluctuating and time-sensitive deadlines.
• Excellent computer skills and competence with a variety of computer applications including word-processing, spreadsheets, databases, on-line systems, Internet as well as online calendaring and email.
• Working knowledge of or ability to quickly learn University infrastructure.
• Possesses a customer-oriented and service-centered attitude.

PREFERRED QUALIFICATIONS:

• Three (3) years of relevant post-bachelor's experience with enrollment policies and procedures.
• Demonstrated skills in an institutional/educational environment utilizing a customer-oriented and service-centered attitude.

PHYSICAL DEMANDS: LIGHT WORK – involves mainly sitting, up to 25% standing or walking; lifting medium weight objects limited to 25 pounds.

ENVIRONMENTAL FACTORS: N/A

SPECIAL CONDITIONS:

SCREENING: Only those applicants possessing experience most directly related to the immediate needs of the office will be invited to appear before a Qualifications Appraisal Board for the purpose of appraising training, experience, and interest in the position.

BACKGROUND CHECK: Satisfactory completion of a background check (including a criminal records check) is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

SENSITIVE POSITION: Sensitive positions are designated by the CSU as requiring heightened scrutiny of individuals holding the position, based on potential for harm to children, concerns for the safety and security of the people, animals, or property, or heightened risk of financial loss to the CSU or individuals in the university community.

MANDATED REPORTER:

Limited: The person holding this position is considered a limited mandated reporter under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083, revised July 21, 2017.

GENERAL INFORMATION: It is the policy of California State University, Bakersfield to hire only United States citizens and aliens lawfully authorized to work in the United States. All new employees will be required to present documentation verifying their right to accept employment. You will also be requested to present a social security card at the time of initial appointment in compliance with state payroll regulations. State regulations require that every state employee sign the Oath of Allegiance prior to commencing the duties of his/her State employment, except legally employed non-citizens. These individuals are required to sign the Declaration of Permission to Work.

EEO STATEMENT: California State University, Bakersfield is committed to Equal Employment Opportunity. Applicants will be considered without regard to gender, race, age, color, religion, national origin, sexual orientation, genetic information, marital status, disability or covered veteran status.


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