Position Title: Retention Specialist-SSSSTM - 992982
This position is temporary. Will counsel students regarding
academic endeavors. Acts as a resource person for academic
information and decision-making strategies. Assists with campus
retention and graduation efforts. Actively coaching students
through degree attainment process. Attends applicable program and
campus events with students. Meets with students on a regular basis
to track their academic success. Responsible for an assigned group
of students each year to follow through toward graduation.
Completes degree checks for individual students and student groups
as needed. Collects, organizes, and enters data to address issues
relating to persistence. Monitors and tracks all student records to
ensure persistence in enrollment, good academic standing, and
appropriate progress toward graduation. Meets with students to
advise and provide retention services. Maintains SSS website and
electronic documents. Converts manual records to a computerized
based information system. Manages personal data in accordance with
federal human protections certifications requirements. Develops and
implement retention programs by following up on existing
initiatives and identifying new outreach opportunities within
Student Support Services-SALUTE. Coordinates and implements various
recruitment programs and marketing strategies for special events
relating to under-represented groups in the fulfillment of
recruitment efforts. Performs other related duties as assigned.
This position is a grant funded position which can be renewed
yearly for up to 5 years but is not guaranteed. 25 hours per week,
Monday to Friday 8am to 5pm.
Department Specific Essential Job Functions:
Collaborates with university faculty, staff, and administrators to
design, develop, and implement new programs and adapt existing
programs/courses/support services to increase the number of
students at all class levels that stay or return to the university
each year, complete their degree and graduate. Identify areas of
needed change that would increase student retention in a continuous
improvement environment. Collect and organize information on what
causes students to leave and to develop policy recommendations on
solutions, alternative systems and procedures that will increase
retention. Serve as a clearinghouse for information on developing a
customer service culture in higher education. Performs
needs-assessment, planning, data collection and analysis in order
to make continual improvement to on-going retention programs.
Educates faculty, staff, students, and the community on retention
philosophy, tools, and issues by publishing articles in campus
publications. Design and implement evaluation and follow-up studies
to determine the effectiveness, performance, and future needs of
programs. Keep abreast of national trends in retention. Serves on
standing advisory and ad hoc committees of the university and
community as required.
Requires a bachelor's degree in related field or 4+ years of
equivalent work experience in chosen filed that provides knowledge
of and exposure to fundamental theories, principles, and concepts.
Requires the application of expertise in a chosen field to achieve
Demonstrated ability to work well with diverse student populations.
Ability to work well with peers, supervisor, faculty, staff and
students. Excellent oral and written communication, interpersonal,
human relations, public relations, and organizational skills.
Excellent mechanical, computing, and networking skills. Ability to
work independently, handles multiple tasks simultaneously, an
interacts professionally with all segments of the University
community. Ability to organize and coordinate personnel associated
with the project. Ability to maintain confidentiality. Must be
Reasonable accommodations (in accordance with ADA requirements) may
be made, upon request, to enable individuals with disabilities to
perform essential functions.