Position Details

Position Information

Posting date

11/29/2022

Closing date

Open Until Filled

Yes

Position Number

0051500

Position Title

Senior Box Office Manager

Department this Position Reports to

Hopkins Center

Hiring Range Minimum

Please inquire.

Hiring Range Maximum

Please inquire.

SEIU Level

Not an SEIU Position

FLSA Status

Exempt

Employment Category

Regular Full Time

Scheduled Months per Year

12

Scheduled Hours per Week

40

Schedule

Location of Position

Hanover, NH
Hopkins Center
4 East Wheelock Street

Remote Work Eligibility?

Onsite only

Is this a term position?

No

If yes, length of term in months.

Is this a grant funded position?

No

Position Purpose

Reporting to the Director of External Affairs, the Senior Box Office Manager oversees ticketing operations and is responsible for developing, implementing and assessing systems that ensure excellent visitor experience, maintain efficiency and consistency, and increase accessibility. This position oversees box office staffing and finances, and works in the box office with the other managers.
As strongly as we believe in the power of the arts to transform lives, we at the Hop commit to working against the inequalities that exist within our arts community and in our larger community. We remain steadfast in our determination to continue to work together for the betterment of all by directing our efforts and privilege toward justice and equality.

Description

Required Qualifications - Education and Yrs Exp

Bachelors or equivalent combination of education and experience

Required Qualifications - Skills, Knowledge and Abilities

- Substantial experience with Tessitura or similar ticketing and patrons management database, including building shows, generating reports and managing data.
- Five or more years of progressive experience in a box office or patron services department, including supervisory experience.
- Bachelor’s degree or equivalent of education and experience.
- Ability to work a flexible schedule that includes regular evening and occasional weekend shifts.
- Proficiency in spreadsheet operations and experience working on collaborative platforms such as Google Suite and with project management software.
- Ability to exercise excellent judgment, balance competing responsibilities, and identify appropriate escalation measures.
- Knowledge and experience with cash management, credit card security and PCI compliance.
- Excellent verbal and written communication skills to effectively work with a diverse group of constituencies.
- Strong sense of initiative and the ability to work both independently and as part of a team.
- Experience managing a team with direct reports.

Preferred Qualifications

- Advance degree in community engagement, organizing, arts education, arts management, arts marketing or related field.
- Experience gathering and analyzing data to report on cultural impact.
- Familiarity with digital communication tools and experience writing eblasts, articles and reports.
- Familiarity and comfort with collaboration tools, such as Slack, Asana and relational databases.

Department Contact for Cover Letter and Title

Michael Bodel

Equal Opportunity Employer

Dartmouth College is an equal opportunity/affirmative action employer with a strong commitment to diversity and inclusion. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications by members of all underrepresented groups are encouraged.

Background Check

Employment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Special Instructions to Applicants

All Dartmouth College employees, whether working on-site or remotely, are required to be up to date with vaccination against COVID -19 (or to have received an approved exemption from vaccination through the Office of Institutional Diversity and Equity). Please visit https://dartgo.org/vaxpolicy for details. Compliance with this requirement is a condition of employment. Failure to meet this condition of employment within the first 30 days may result in Dartmouth in its sole discretion ending employment.

Dartmouth College has a Tobacco-Free Policy. Smoking and the use of tobacco-based products (including smokeless tobacco) are prohibited in all facilities, grounds, vehicles or other areas owned, operated or occupied by Dartmouth College with no exceptions. For details, please see our policy. https://policies.dartmouth.edu/policy/tobacco-free-policy


Additional Instructions

Quick Link

https://searchjobs.dartmouth.edu/postings/66042

Key Accountabilities

Description

Box Office Management
Oversees two full time box office managers with an additional operational team of students. Works alongside team on database configuration and ticketing practices in order to support live events, films and special events, presented in various venues throughout the Hop and across campus. Responsible for the efficient and evolving use of Tessitura Network customer relationship management platform and its various connected payment, communication and management systems. Manages financial reconciliation and reporting, liaises with colleagues in finance and donor relations, and determines staff scheduling and resource allocation. Implements practices for leveraging new technologies, adapting to new venues during Hop renovation, and serving new programmatic goals.

Percentage Of Time

50%

Description

Ticket Selling & Box Office Operations
Participates in all manner of sales of complex ticketing to a wide ranging set of constituents. The role conducts day-to-day operations and is the supervising manager of the box office during assigned shifts that regularly include evenings and weekends. This work includes processing orders, communicating with visitors, maintaining records, and ensuring fluid communication of information and consistent operations across the box office.

Percentage Of Time

30%

Description

Visitor Services
Liaises with other Hop departments and campus collaborators to develop plans for configuring, ticketing and communicating with visitors. Collaborates with the communications team on digital communications with ticket holders and visitors. Coordinates with front of house to develop and implement event ticketing plans that lead to smooth visitor experiences, including developing and implementing policies and practices focused on accessibility. Promotes and embodies professionalism, empathy, establishing a positive work environment for box office managers and student staff.

Percentage Of Time

20%

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Demonstrates a commitment to diversity, inclusion, and cultural awareness through actions, interactions, and communications with others.

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Performs other duties as assigned
Supplemental Questions

Required fields are indicated with an asterisk (*).

1. * How did you hear about this employment opportunity?
   • Talent Acquisition Consultant
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   • American Library Association
   • CareerBuilder
   • Chronicle of Higher Education
   • Chronicle of Philanthropy
   • Dartmouth College Employment Website
   • Glassdoor
   • Internal Employee Referral
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   • Higher Ed Jobs
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   • National Black MBA Association
   • Recruit Military
   • Prospanica
   • Valley News
   • Other (Please specify below)
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2. If you answered 'Other' to the above question, please specify here
   
   (Open Ended Question)
   
   

Documents Needed to Apply
Required Documents

1. Resume
2. Cover Letter

Optional Documents