Data Management Specialist (18002)

Get to Know American University

At American University we value open and honest inquiry, servant leadership, and the affirmation of the human dignity of all. We envision a thriving AU community where individuals of all identities and experiences are understood, appreciated, and fully included, and where equitable treatment, opportunities, and outcomes prevail.

Our diverse community of students, faculty, and staff represent every state and more than 150 countries. Our internationally recognized faculty are today's thought leaders in the areas of public policy, law, the arts, communications, international development, and more. Our staff are innovative, service-oriented, and dedicated to moving the university towards achieving its strategic goals. We are committed to an excellent experience for all of our students, faculty and staff and share a passion for creating change through our knowledge and our work.

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Summary/Objective

The Data Management Specialist is responsible for the maintenance, quality control, data processing, and auditing of all undergraduate admissions’ electronic documents and the financial aid electronic documents for both graduate and undergraduate students.

Process, prepare and maintain all undergraduate admissions files (approximately 20,000 applications per year). Evaluate, track and process approximately 80,000 documents (transcripts, recommendations, test scores, essays, immigration forms, etc.) a year. Download, review and evaluate 52,000 financial aid documents (Fafsa, CSS profiles, student verification worksheet, tax forms etc).

Essential Functions

1. Process and prepare admissions and financial aid files to ensure that applications and supporting documentation records are accurate. Duties include evaluating, tracking and processing admission documents financial aid documents. Conducts appropriate follow up for missing documents; searching database for matching inquiry, assess folder contents for discrepancies and/or coding errors.
2. Input student inquiries into the CRM (ticketing system) in a timely and accurate manner in accordance with departmental objectives and procedures. Purge duplicate records, maintain accuracy of database(s), and follows departmental guidelines recording different types of inquiries.
3. Responsible for processing documents that come through the office of enrollment and others via email accounts as attachments.
4. Other duties as assigned.

Position Type/Expected Hours of Work

• Full Time - 35 hours/week.
• Associate A
• Non-Exempt

Required Education and Experience

• High school diploma or equivalent.
• 1-3 years of relevant experience.

Preferred Education and Experience

• Associate's degree or equivalent.
• 2-4 years of relevant experience.

Additional Eligibility Qualifications

• Computer skills and familiarity with a Windows-based operating computer environment are required.
• Familiarity with an Electronic Document Management System and CRM preferred
• Typing speed = 50 w.p.m.
• Familiarity with a college and/or university setting.
• Understanding of electronic document management, file maintenance, evaluations and document coding.
• Accuracy and attention to detail is essential.
• Hiring offers for this position are contingent on successful completion of a background check.
• To ensure the health and safety of our community AU requires COVID-19 vaccinations for faculty and staff. Click here to learn more about our health and safety directive.

Others

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Benefits

AU offers a competitive benefits package including a 200% matching retirement plan, tuition benefits for full-time staff and their families, several leadership development certificates, and has been recognized by the American Heart Association as a fit-friendly worksite.Click here to learn about American University's unique benefit options .

Current American University Employees

If you are a current employee at American University, please log intoAsuccessfulU through themyAU portal . Once in AsuccessfulU, please select the Careers tile which will take you to our internal career page.

Contact Us

For more information or assistance with the American University careers site, email theworkline@american.edu .

American University is an equal opportunity, affirmative action institution that operates in compliance with applicable laws and regulations. The university does not discriminate on the basis of race, color, national origin, religion, sex (including pregnancy), age, sexual orientation, disability, marital status, personal appearance, gender identity and expression, family responsibilities, political affiliation, source of income, veteran status, an individual’s genetic information or any other bases under federal or local laws (collectively "Protected Bases") in its programs and activities.

Nearest Major Market: Washington DC