Financial Aid Coordinator

POSITION: Financial Aid Coordinator

CLASSIFICATION: Staff | Full-time

WORK WEEK: 40 Hours | Monday – Thursday 8:00a - 5:00p Friday 8:00a - 4:30p

Summer Hours: Monday - Friday 8:00a - 4:30p

REPORTS TO: Director of Financial Aid

The Financial Aid Coordinator, under the direction of the Director of Financial Aid provides financial aid counseling and administrative support duties to facilitate the operation of the office of Student Financial Services. The Financial Aid Coordinator assists in coordinating activities with other departments, outside agencies, and the campus community.

  • Provide exceptional customer service in all job functions/interactions
  • Help students and families navigate the Financial Aid process
  • Complete FAFSA Verification to ensure accuracy and completeness
  • Determine if families with special financial circumstances are eligible for additional aid through the appeal process
  • Coordinate Federal and Alternative loan programs
    • Assist students/ families in understanding and successfully managing loan obligations
    • Assist families/students with undergraduate parent and graduate student loan process
    • Student Loan Awarding
    • Loan certification
    • Track entrance counseling and MPN receipt
    • Track the federal cohort default rate
  • Responsible for staying current on financial aid policy changes and compliance
  • Complete FERPA training and maintain FERPA compliance
  • Assume additional duties as assigned by immediate supervisor(s)
  • Bachelor’s Degree and/or equivalent experience
  • Customer Service experience
  • Higher Education experience preferred
  • Workday Student experience a plus
  • Proficient in Microsoft Office (Word, Excel) basic applications
  • Ability to learn technological applications
  • General office skills
  • Excellent communication skills
  • Ability to relate effectively with students, staff members, and office visitors
  • Ability to work in a fast paced, highly quality-focused service environment with excellent organizational skills and a professional manner
  • Ability to take directions and use independent judgment
  • Ability to work in a safe and secure work environment that may periodically have unpredicted requirements or demands
  • Ability to use small office equipment, including copy machines or multi-line telephone systems
  • Commitment and respect for diversity
  • Commitment to Carthage College mission and goals
  • Ability to perform all of the essential functions, skills, and specifications of the position

About Carthage

Located on the shore of Lake Michigan in the thriving Chicago-Milwaukee corridor, Carthage College blends the best liberal arts traditions with desirable degree programs, transformative learning opportunities, and personal attention from dedicated faculty and staff. Our beautiful campus, an 80-acre arboretum with stunning lake views, is home to 2,600 undergraduate students and 200 graduate students. Founded in 1847, Carthage is consistently named a Best Midwestern College by The Princeton Review and a Most Innovative School by U.S. News & World Report. All Carthage employees play a vital part in the success of our students, as we work together to create an environment where all can achieve their true potential. Grow with Carthage.

Carthage College is an equal opportunity employer (EOE) dedicated to the goal of building a culturally diverse community. We welcome applications from a broad spectrum of people, including members of ethnic minorities, women, veterans, and individuals with disabilities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender expression, gender identity, sexual orientation, national origin, protected veteran status or status as an individual with a disability.

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