Enrollment Services Specialist
- Employer
- Bowie State University
- Location
- Maryland, United States
- Salary
- Salary Not Specified
- Date posted
- Nov 29, 2022
View more
- Position Type
- Administrative, Student Affairs, Admissions, Enrollment, Retention & Registrar, Disabled Student Services, Financial Aid, Other Student Affairs, Student Activities & Services
- Employment Type
- Full Time
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Posting Details
Job Posting Information
Job Posting Number
S419
Position Title
Enrollment Services Specialist
Class Title
Regular or Contingent II
Regular (PIN)
Desired Start Date
FLSA
Exempt
Salary Range
$45,000 - $50,000
Open Date
11/29/2022
Close Date
12/06/2022
Open Until Filled
Duties and Responsibilities
The Enrollment Services Specialist is responsible for providing wide-ranging, front-facing customer service support to university constituents (i.e., prospective and current students, families, faculty, and staff) for the following student services offices: admissions, housing, financial aid, registrar, student accounts, and new student experiences. In carrying out these duties, the Enrollment Services Specialist will:
DUTIES & RESPONSIBILITIES :
- Counsel, advise, investigate, and resolve inquiries and issues presented by potential, current, and former students, parents, faculty, staff, various third parties, and the general public.
- Accurately and efficiently deliver comprehensive customer service support about course enrollment/registration information, academic records, financial aid, billing and payment, and residence life with a focus on student success and retention.
- Provide proactive, start-to-finish student/customer service using independent professional judgment and discretion in simple and minimally complex issues related to all supported offices.
- Ability to analyze processes and procedures, problem solve and think critically.
- Facilitates the use of virtual waiting line technology, message/announcement board(s) to communicate department-specific and broad campus messaging, and website maintenance.
- Possess beginner to intermediate knowledge of and skills with technology including software programs for communication, data collection, student information systems, and customer relationship management ( CRM ), including but not limited to PeopleSoft, Microsoft Office/365, Student Financial Planning, ImageNow, Monday.com, Zendesk, Ocelot, QTrac, etc.
- Accept, receive, sort, and appropriately process or route required documents presented by student(s) for partner offices.
- Represent enrollment services and the one stop during annual days/programs, events, conferences, etc., and complete special projects and initiatives as assigned.
- Ability to communicate effectively by speaking and writing clearly, concisely, and professionally; practice active listening; read critically, and adapt communication for our diverse audience. Ability to respond to customers quickly, accurately, and congenially.
- Sensitive to cultural diversity and recognizes personal biases to inform appropriate responses to culturally diverse situations, demonstrating a commitment to equity and inclusion, and respectful interactions with persons of diverse ethnic, cultural, socio-economic, and educational backgrounds (ability to communicate and interact effectively with people of all ages and identities).
- Perform other duties as assigned.
Education
A Bachelor’s degree is required.
Experience
·A minimum of (1) one year of prior higher education work experience, specifically within a student services office (e.g., admissions, bursar/student accounts, financial aid, housing, registrar, retention, etc.) required.
· Excellent oral and written communication skills.
· Research and troubleshooting skills.
· Must be able to meet expectations in a fast-paced, customer-oriented environment.
Knowledge Skills and Abilities
· Excellent communication skills (oral & written), preferably with experience in writing & editing
· Excellent project management, analytical, and organizational skills
· Knowledge of Microsoft Word and Excel required
· Strong customer service skills
Conditions of Employment
Please be advised, COVID -19 vaccinations are strongly encouraged but not required for eligible faculty and staff employed by Bowie State University. This protocol may be subject to change.
Other
Union Position.
BSU offers a generous benefits package, which includes 22 vacation days, 13 holidays, 15 sick days; comprehensive health insurance and retirement options; and tuition remission for employees and their dependents at any of the University System of Maryland schools.
Posting Detail Information
Special Instructions to Applicant
Quick Link for Internal Postings
https://bowiestate.peopleadmin.com/postings/2318
Supplemental Questions
Required fields are indicated with an asterisk (*).
- * Do you have a bachelor's degree?
- Yes
- No
- * Do you have a minimum of (1) one year of prior higher
education work experience, specifically within a student services
office (e.g., admissions, bursar/student accounts, financial aid,
housing, registrar, retention, etc.)?
- Yes
- No
Required Documents
- Resume
- Cover Letter/Letter of Application
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