Instructional Tech Analyst

Posting Details

Posting Details



Job # 038839 Department Code 20702-6027 Department Information Technology Services Job Title Instructional Tech Analyst Location Syracuse, NY Pay Range Commensurate with Experience Staff Level S5 FLSA Status Exempt Hours
Standard University business hours

8:30am – 5:00pm (academic year)
8:00am – 4:30pm (summer)

Hours may vary based on operational needs. Job Type Full-time Campus Syracuse, NY Unionized Position Code Not Applicable Job Description
Online Learning Services provides workshops, seminars, and consults with faculty members, teaching assistants and students in support of technology-enhanced teaching and learning. Online Learning Services also provides support for the institutional learning management system, Blackboard Learn. Services provided include Tier 3 support, training, and instructional design. In addition, Online Learning Services provides project management of the application through the coordination and organization of technical and functional upgrades and enhancement through the addition of new features (social, portfolio, retention, open content repository, analytics, and more.)

Also supported are a portfolio of instructional applications, including the Collaborate webconferencing system, Zoom, the Kaltura video repository, as well as other locally hosted and online tools. Services around these applications are provided both faculty members and students.

This position also provides oversight of the Digital Scholarship Space ( DSS ) which is an active learning space in Bird Library. This includes management of several student workers that support users in the DSS . Qualifications

• Masters Degree or Ph.D. is preferred, but bachelor’s degree in Instructional Design, Computer Science, Information Technology, human computer interaction, education or the equivalent combination of education and experience are required.
• Three (3) plus years of relevant experience in customer service, assistive technology or related field direct or an equivalent combination of education and experience is required.
• Experience in Higher Education preferred. Experience teaching preferred, especially at the college level.

Job Specific Qualifications

• Strong customer service skills required, including the ability to work with a variety of clients, including staff and faculty members.
• Experience in higher education preferred.
• Excellent communication and teaching skills. Demonstrated written, presentation, and interpersonal communications skills.
• Ability to translate functional requirements into technical project plans including the suggestion of a variety of appropriate technical solutions.
• Experience supporting and/or teaching online courses preferred. Familiarity with Blackboard LMS and Zoom web conferencing tool.
• Passion and experience with using technology to build courses using universal and instructional design concepts.
• Experience with using/supporting learning management systems.
• Ability to work in a cross functional team, serving as the bridge between staff and faculty clients and technical developers.
• Ability to stay current on a wide variety of academic applications and web-based applications.
• Curiosity and a desire to learn new things required.
• Strong organizational skills and flexibility in work style.
• Self-motivated employee required.
• Experience supporting active learning spaces is preferred.
• Excellent oral and written communication skills.
• Ability to communicate with non-technical people about highly technical work is essential

Responsibilities

• Develop effective workshops, seminars, website content, multimedia visual aids and presentations, video demonstrations, e-learning modules, and online courses as needed to train and develop faculty and staff on available technologies for classroom and online teaching and learning.
• Assists faculty in curriculum planning, developing effective multi-sensory instructional strategies, and assessment of these materials. Designs and develops instructional interactive modules to be embedded as part of face-to-face and/or online courses.
• Works with videographers, photographers, graphic designers, editors and other instructional technology staff to coordinate the design and delivery of technology enhanced courses and course materials.
• Collaborate with and provide support to trainers from other departments throughout the University who want to develop their own technology-enabled training (online workshops, webinars, etc.) for faculty and staff.
• Conduct research studies evaluating the use of technologies and their impact on student learning outcomes and manages the implementation of new technologies on-campus for the use of instruction

Physical Requirements Tools/Equipment Application Instructions
In addition to completing an online application, please attach a resume and cover letter. About Syracuse University
Syracuse University is a private, international research university with distinctive academics, diversely unique offerings and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and nearly 150 years of history, Syracuse University offers a quintessential college experience.

The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors and 100 minors offered through 13 schools and colleges; nearly 15,000 undergraduates and 5,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit www.syracuse.edu. About the Syracuse area
Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal. EEO Statement
Syracuse University is an equal-opportunity, affirmative-action institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities. Commitment to Supporting and Hiring Veterans
Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members. Commitment to a Diverse and Inclusive Campus Community
Syracuse University maintains an inclusive learning environment in which students, faculty, administrators, staff, curriculum, social activities, governance, and all other aspects of campus life reflect a diverse, multi-cultural, and international worldview. The University community recognizes and values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to understand, live among, appreciate, and work in an inherently diverse country and world made up of people with different ethnic and racial backgrounds, military backgrounds, religious beliefs, socio-economic status, cultural traditions, abilities, sexual orientations and gender identities. To do so, we commit ourselves to promoting a community that celebrates and models the principles of diversity and inclusivity. Quick Link https://www.sujobopps.com/postings/95388 Job Posting Date 08/19/2022 Application Deadline Full Consideration By Job Category Staff Message to Applicants